Summary: Details when a hunt group member is seen as being available to be presented a hunt group call.

The Hunt Group settings within Manager list those users who are members of the hunt group and therefore may receive calls directed to that hunt group. However there are a range of factors that can affect whether a particular hunt group member is available to take hunt group calls at any time.

• Existing Connected Call

  Users with an existing connected call are not available to further hunt group calls. This is regardless of the type of connected call, whether the user has available call appearance buttons or is using call waiting.

• Hunt Group Call Waiting

  For Collective hunt groups call waiting can be enabled using the Ring Type of Collective Call Waiting.  

• Logged In/Logged Out

  The system allows user's to log in and out extensions, a process known as 'hot desking'. Whilst a user is logged out they are not available to receive hunt group calls.

  • Mobile Twinning users with both Hunt group calls eligible for mobile twinning and Twin when logged out selected will still receive hunt group calls unless they switch off twinning.

• Membership Enabled/Disabled

  The system provides controls to temporarily disable a users' membership of a hunt group. Whilst disabled, the user is not available to receive calls directed to that hunt group.

• Do Not Disturb

  This function is used by users to indicate that they do not want to receive any calls. This includes hunt group calls. In call center environments this state is also known as 'Busy Not Available'. See Do Not Disturb.

• Busy on Held

  When a user has a held call, they can receive other calls including hunt group calls. The Busy on Held settings can be used to indicate that the user is not available to further calls when they have a held call.

• Forward Unconditional

  Users set to Forward Unconditional are by default not available to hunt group calls. The system allows the forwarding of hunt group calls to be selected as an option.

• Idle /Off Hook

  The hunt group member must be idle in order to receive hunt group call ringing.

• No Available Members

  If queuing has been enabled, calls will be queued. If queuing has not been enabled, calls will go to the overflow group if set, even if the overflow time is not set or is set to 0. If queuing is not enabled and no overflow is set, calls will go to voicemail. If voicemail is not available, external calls go to the incoming call routes fallback destination while internal calls receive busy indication.