Record Inbound

Default = None

Select whether automatic recording of incoming calls is enabled. The options are:

• None: Do not automatically record calls.

• On: Record the call if possible. Otherwise, allow the call to continue without recording.

• Mandatory: Record the call if possible. Otherwise, block the call and return busy tone.

• Percentages of calls: Record a selected percentages of the calls.

Record Time Profile

Default = <None> (Any time)

Used to select a time profile during which automatic call recording of incoming calls is applied. If no profile is selected, automatic recording is always active.

Recording (Auto)

Default = Mailbox

Sets the destination for automatically triggered recordings. The options are:

• Mailbox This option sets the destination for the recording to be a selected user or hunt group mailbox. The adjacent drop down list is used to select the mailbox.

• Voice Recording Library: This option set the destination for the recording to be a VRL folder on the voicemail server. The VRL application polls that folder and collects waiting recordings which it then places in its archive. Recording is still done by Voicemail Pro.

• Voice Recording Library Authenticated: This option is similar to the above but instructs the voicemail server to create an authenticated recording. If the file contents are changed, the file is invalidated though it can still be played.

  • For systems recording to .opus format (the default), both settings create authenticated recordings.

Auto Record Calls

Default = External.

This setting allows selection of which calls are recorded. The options are External or External & Internal.