Speech Recognition Keywords

This option is only available on subscription mode systems and when Speech AI is set to a specific language. It allows the action to be triggered by speech recognition of keywords.

• The keywords must be unique. The same word cannot be used for another key.

• Up to 3 keywords are supported per key, separated by commas. Note that using more keywords in total reduces the chances of a match.

• Avoid using proper names. These are less likely to be matched as they may not match existing words in the speech recognition dictionaries used by Google.

• Encourage matches by ensuring that the keywords are part of the announcements played to callers. For example, Say whether you want Sales or Support rather than Say what department you want.

Consent Directive

When a caller selects a particular action, the actions Consent Directive value is included in the system logs. These options allow you record whether the caller has indicated their consent to some action, for example call recording.

See Auto-Attendant Consent Example.

• Consent Not Applicable – Indicates that the caller has not been prompted to select whether they consent to call recording.

• Consent Given – Indicates that the caller has been prompted for their consent and has consented.

• Consent Denied – Indicates that the caller has been prompted for their consent and has not consented.