Tones and Music

Last Updated : Feb 28, 2024 |

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Additional configuration information

For additional information on configuring hold music, see Music On Hold.

Configuration settings

Used to configure the various tones and music on hold sources used by the system.

The settings can be edited online except for Disconnect Tone and Busy Tone Detection. These settings must be edited offline and requires a reboot of the system. To enter offline editing, select Menu Bar Current User Icon > Offline Mode.

Field

Description

Conferencing Tone

Default = Entry & Exit Tones.

This settings controls how conference tones are used. The options are:

  • Entry & Exit Tones

    A single tone is heard when a new party joins a conference and double-tone is heard when a party leaves the conference.

  • Repeating Tone

    A conference tone is heard every 10 seconds by all conference parties.

Disconnect Tone

Default = Default (Use locale setting).

For digital and IP phones, when the system detects that the far end of a call has disconnected, it can make the near end either go idle or play disconnect tone (analog phones always play disconnect tone).

By default, the chosen behavior depends on the system locale. Note also that when using disconnect tone, the tone used depends on the system locale.

  • Default

    Use the system locale default for disconnected calls. See Avaya IP Office Locale Settings.

  • On

    Play disconnect tone when far end disconnection is detected.

  • Off

    Go idle when far end disconnection is detected.

Busy Tone Detection

Default = Off.

Enables or disables the use of busy tone detection for call clearing. This is a system wide setting.

CLI Type

This field is used to set the CLI detection used for incoming analog trunks. Note that the CLI Type field is shown for locales other than Customize.

For the Customize locale, it is set through the System Settings > System > System form.

The options are DTMF, FSK V23 or FSK BELL202.

Local Dial Tone

Default = On

For all normal operation this setting should be left enabled as it allows the system to provide dial tone to users (essential for MSN working).

Local Busy Tone

Default = Off

This setting should only be used when the local exchange gives a busy signal via Q.931 but does not provide busy tone.

Beep on Listen

Default = On

This setting controls whether call parties hear a repeating tone when their call is monitored by another party using the Call Listen feature.

Warning:

  • Listening to a call without the other parties being aware is subject to local regulations. You must ensure that you have complied with the local regulations. Failure to do so can result in penalties.

GSM Silence Suppression

Default = Off.

This setting should only be selected if voice quality problems are experienced with calls to voicemail or while recording calls. When on, the system signals silence by generating silence data packets in periods when the voicemail system is not playing prompts. Note that use of this option may cause some timeout routing options in voicemail to no longer work.

Analog Trunk VAD

Default = Off.

Select this option to enable Voice Activity Detection (VAD) for analog trunks terminating on the ATM4U-V2 card. VAD functionality provides a Call Answer signal triggered by voice activity. This signal can be used for:

  • Mobile Twinning

  • SMDR

  • Call Forwarding

  • Call Display

  • Mobile Call Control

  • Transfer Ringing Call

  • TAPI

  • Trunk to Trunk Call

Busy Tone Detection

Default = System Frequency (Defined by system locale. See Avaya IP Office Locale Settings.)

Allows configuration of the system's busy tone detection settings on lines that do not provide reliable disconnect signaling. In that case, the system will use tone disconnect clearing to disconnect such lines after 6 seconds of continuous tone.

  • The settings should only be adjusted if advised by Avaya Technical Support.

  • Changes to this setting require a reboot when the new configuration is sent to the system.

  • For Server Edition, this field is only available on Expansion System (V2) systems.

Hold Music

This section is used to define the source for the system's music on hold source. You must ensure that any MOH source you use complies with copyright, performing rights and other local and national legal requirements.

Server Edition deployments support centralized music on hold, where the Primary Server streams music to the Secondary Server and all expansion servers.

The WAV file properties must be:

  • PCM, 8kHz 16-bit Mono.

  • Maximum length: 90 seconds on IP500 V2 systems, 600 seconds on Linux-based systems.

If the file downloaded is in the incorrect format, it will be discarded from memory after the download.

Caution:

Copying files in the incorrect format directly into the opt/ipoffice/system/primary directory can disable the music on hold function.

The WAV file used as the system source must be named HoldMusic.wav. For WAV files used as alternate sources WAV files:

  • Up to 27 IA5 characters with no spaces.

  • Any file extension.

  • On Linux-base systems, the filename is case sensitive.

Field

Description

System Source

Default = WAV File.

Selects the default hold music source. Note that changes to the System Source requires a reboot. The options are:

Setting

Description

WAV

Use the HoldMusic.wav file. The IP Office loads the file using TFTP, or you can directly add the file using the embedded file manager.

WAV (restart)

Identical to WAV except that for each new listener, the file plays from the beginning.

  • Not supported on IP500 V2 systems.

  • Cannot be used as a centralized source.

External

Applicable to IP500 V2 systems. Use the audio source connected to the Audio port on the control unit.

Tone

Use a double beep tone: 425Hz, 02./0.2/0.2/3.4 seconds on/off.

  • This tone is also used if the system source is set to WAV File but the HoldMusic.wav file has not been successfully loaded.

Alternate Sources

You can assigned a configured alternate source as the Hold Music Source for an Incoming Call Route or Group, overriding the default use of the system source. For more details, see Alternate Source.

Adding and changing a source can be merged, but deleting a source requires a reboot.

  • Number: Automatically assigned by the system.

    • For IP500 V2 systems, you can specify up to 3 alternate sources.

    • For Linux-based IP Office systems, you can specify up to 31 alternate sources.

  • Name: Up to 31 characters. Use this field to associate a name with the alternate source. That name is then used to select the source in the Hold Music Source field on Incoming Call Routes and Group settings.

  • Source: Up to 31 characters. Defines the source for the music on hold. See the tables below.
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Telephony