Telephony Call Log

Last Updated : May 20, 2022 |

Navigation: Call Management > Users > Add/Edit Users > Telephony > Call Log

The IP Office stores a centralized call log for each user:

  • The user's centralized call log is stored by the IP Office system on which the user is configured. If the user is logged in on another system, new call log records are sent to the user's home IP Office system, but using the time and date on the IP Office system where the user is logged in.

  • Each user's centralized call log can contain 30 (IP500 V2) or 60 (Server Edition) call records. Each new call record replaces the oldest previous record when it reaches the limit.

  • By default, the centralized call log is displayed on Avaya phones with a fixed Call Log or History button (1400, 1600, 9400, 9500, 9600, and J100 Series) and in the one-X Portal, Avaya Workplace Client, and IP Office User Portal applications.

  • The centralized call log moves with the user as they log onto different phones and IP Office applications.

  • The missed call count is updated per unique caller, not per call.

These settings are using in conjunction with the system wide call log settings (System > Telephony > Call Log).

These settings can be edited online. Changes to these settings do not require a reboot of the system.

Field

Description

Centralized Call Log

Default = System Default (On)

This setting allows the use of centralized call logging to be enabled or disabled on a per user basis. The default is to match the system setting System Settings > System > Telephony > Call Log > Default Centralized Call Log On.

The other options are On or Off for the individual user. If set to Off, the user receives the message “Call Log Disabled” when the Call Log button is pressed.

Delete records after (hours:minutes)

Default = 00:00 (Never).

If a time period is set, records in the user's call log are automatically deleted after this period.

Groups

Default = System Default (On).

This section contains a list of hunt groups on the system. If System Settings > System > Telephony > Call Log > Log Missed Hunt Group Calls is enabled, then the selected groups are shown as part of the users centralized call log.

The missed hunt group calls are any missed calls for the whole hunt group, not just group calls presented to the user and not answered by them.
Related information
Telephony