Each system user is able to have up to 250 personal directory records stored by the system. A user's personal directory is also usable with 1400, 1600, 9400, 9500, 9600, and J100 Series phones with a CONTACTS button. The user can view these records and use them to make calls.

Phone users can edit their personal directory records through the phone. The user personal directory records can be edited by administrator through the User > Personal Directory menu in IP Office Manager and IP Office Web Manager. Users can edit their personal directory through their phone or using the user portal application.

When the user hot desks to another phone that supports the centralized personal directory, their personal directory records become accessible through that phone. That also includes hot desking to another system in the network.