Navigation: Call Management > Auto Attendant > Add Auto Attendant > Auto Attendant
These settings cover auto-attendants provided by embedded voicemail on IP500 V2 systems. For auto-attendants provided by Voicemail Pro, see Voicemail Pro Auto-Attendant Settings.
These settings are used to define the name of the auto attendant service and the time profiles that should control which auto attendant greetings are played.
These settings can be edited online. Changes to these settings do not require a reboot of the system.
Field
Description
Name
Range = Up to 12 characters, no spaces.
This field sets the name for the auto-attendant service. External calls can be routed to the auto attendant by entering AA:Name in the destination field of an Incoming Call Route.
Maximum Inactivity
Default = 8 seconds; Range = 1 to 20 seconds.
This field sets how long after playing the prompts the Auto Attendant should wait for a valid key press. If exceeded, the caller is either transferred to the Fallback Extension set within the Incoming Call Route used for their call or else the caller is disconnected.
Enable Local Recording
Default = On.
When off, use of short codes to record auto-attendant prompts is blocked. The short codes can still be used to playback the greetings.
Direct Dial-By-Number
Default = Off.
This setting affects the operation of any key presses in the auto attendant menu set to use the Dial By Number action.
If selected, the key press for the action is included in any following digits dialed by the caller for system extension matching. For example: If 2 is set in the actions to Dial by Number, a caller can dial 201 for extension 201.
If not selected, the key press for the action is not included in any following digits dialed by the caller for system extension matching. For example: If 2 is set in the actions to Dial by Number, a caller must dial 2 and then 201 for extension 201.
Dial by Name Match Order
Default = First Name/Last Name.
Determines the name order used for the Embedded Voicemail Dial by Name function. The options are:
First then Last
Last then First
AA Number
This number is assigned by the system and cannot be changed. It is used in conjunction with short codes to access the auto attendant service or to record auto attendant greetings.
Morning/Afternoon/Evening/Menu Options
Each auto-attendant can consist of three distinct time periods, defined by associated time profiles. A greeting can be recorded for each period. The appropriate greeting is played to callers and followed by the Menu Options greeting which should list the available actions. The options are:
Time Profile The time profile that defines each period of auto-attendant operation. When there are overlaps or gaps between time profiles, precedence is given in the order morning, afternoon and then evening.
Short code These fields indicate the system short codes automatically created to allow recording of the time profile greetings and the menu options prompt.
Recording Name: Default = Blank. Range = Up to 31 characters. No spaces.
This field appears next to the short code used for manually recording auto-attendant prompts. It is only used is using pre-recorded wav files as greeting rather than manually recording greetings using the indicated short codes. If used, note that the field is case sensitive and uses the name embedded within the wav file header rather than the actual file name.
This field can be used with all systems supporting Embedded Voicemail. The utility for converting .wav files to the correct format is provided with Manager and can be launched via File > Advanced > LVM Greeting Utility. Files then need to be manually transferred to the Embedded Voicemail memory card. For full details, see the IP OfficeEmbedded Voicemail Installation.
