Call Coverage Example 2

Last Updated : Apr 27, 2022 |

In this example, the covered user has calls on all their available call appearances. Both users have Ringing Line Preference and Auto Hold on.

Covered User

Covering User

Calls in Progress

The covered user already has a number of calls in progress on all their call appearance keys.








Call Alerts to Coverage

The covered user is treated as busy, so their next call goes immediately to call coverage.  








Covering User Answers

The covering user has answered the call.
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