Collapsing Appearances

Last Updated : Apr 27, 2022 |

This topic covers what happens when a user with several calls on different appearance buttons, creates a conference between those calls.  In this scenario, the call indication will collapse to a single appearance button and other appearance buttons will return to idle. The exception is any line appearance buttons involved which will show 'in use elsewhere'.

Collapsing Appearances Example 1

In this example, the user will setup a simple conference. Ringing Line Preference and Idle Line Preference are set for the user. Auto Hold for the system is on. Answer Pre-Select is off.

Initial Call

The user has a call in progress, shown on their first call appearance button. It is decided to conference another user into the call.




Make Conference Enquiry

Pressing the CONFERENCE button on the users phone automatically places the current call on hold and takes the phone off hook on the next available call appearance.  




Enquiry in Progress

The other extension has answered and is invited to join a conference call. The user presses the CONFERENCE button on their phone again.




Conference Starts/Call Appearances Collapse

The conference call has started. The call appearances have collapsed to a single appearance.
Related information
Appearance Button Features