Each user is able to have up to 250 personal directory records up to the overall system limit. Those records are used as follows:

• When using M-Series, T-Series, 1400, 1600, 9400, 9500, 9600, or J100 Series phones, the user is able to view and call their personal directory numbers.

• When using a 1400, 1600, 9400, 9500, 9600, or J100 Series phone, the user is also able to edit and add personal directory records.

• On phones that support hot desking on the same system or to another system in a multi-site network, the user can still access their personal directory.

Users are able to view and edit their personal directory through their phone. Directory records are used for dialing and caller name matching.

Directory Dialing

Directory numbers are displayed by user applications such as SoftConsole. Directory numbers are viewable through the Dir function on many Avaya phones (Contacts or History). They allow the user to select the number to dial by name. The directory will also contain the names and numbers of users and hunt groups on the system.

The Dir function groups directory records shown to the phone user into the following categories. Depending on the phone, the user may be able to select the category currently displayed. In some scenarios, the categories displayed may be limited to those supported for the function being performed by the user:

• External - Directory records from the system configuration. This includes HTTP and LDAP imported records.

• Groups - Groups on the system. If the system is in a multi-site network, it will also include groups on other systems in the network.

• Users or Index - Users on the system. If the system is in a multi-site network it will also include users on other systems in the network.

• Personal - Available on 1400, 1600, 9400, 9500, 9600, and J100 Series phones. These are the user's personal directory records stored within the system configuration.

Speed Dialing

On M-Series and T-Series phones, a Speed Dial button or dialing Feature 0 can be used to access personal directory records with an index number.

• Personal: Dial Feature 0 followed by * and the 2-digit index number in the range 01 to 99.

• System: Dial Feature 0 followed by 3-digit index number in the range 001 to 999.

• The Speed Dial short code feature can also be used to access a directory speed dial using its index number from any type of phone.

Caller Name Matching

Directory records are also used to associate a name with the dialed number on outgoing calls or the received CLI on incoming calls. When name matching is being done, a match in the user's personal directory overrides any match in the system directory. Note that some user applications also have their own user directory.

SoftConsole applications have their own user directories which are also used by the applications name matching. Matches in the application directory may lead to the application displaying a different name from that shown on the phone.

Name matching is not performed when a name is supplied with the incoming call, for example QSIG trunks. On SIP trunks the use of the name matching or the name supplied by the trunk can be selected using the setting System Settings > System > Telephony > Default Name Priority. This setting can also be adjusted on individual SIP lines to override the system setting.

Directory name matching is not supported for DECT handsets. For information on directory integration, see Deploying Avaya Wireless DECT with IP Office.

These settings can be edited online. Changes to these settings do not require a reboot of the system.