Ring Tones

Last Updated : Feb 10, 2025 |

Ring tones can be defined in the following terms.

Distinctive Ringing - Inside, Outside and Ringback

A distinctive ring tone can be given for each of the different call types: an internal call, an external call and a ringback calls (voicemail calls, ringback when free calls, calls returning from park, hold or transfer).

The distinctive ringing patterns used for most non-analog phones are as follows:

  • Internal Call: Repeated single-ring.

  • External Call: Repeated double-ring.

  • Ringback Call: Two short rings followed by a single ring.

Note:

For non-analog extensions, the ringing pattern used for each call type by the system is not configurable.

Personalized Ringing

This term refers to control of the ringing sound through the individual phones. For non-analog phones, while the distinctive ringing patterns cannot be changed, the ringer sound and tone may be personalized depending on the phone's own options. Refer to the appropriate telephone user guide.

Analog Phone Ringing Patterns

For analog extensions, the ringing pattern used for each call type can be set using the settings on System Settings > System > Telephony. The setting for an individual user associated with an analog extension can be configured using the settings on Call Management > Users > Add/Edit Users > Telephony > Call Settings.  

Note that changing the pattern for users associated with fax and modem device extensions may cause those devices to not recognize and answer calls.

The selectable ringing patterns are:

  • RingNormal This pattern varies to match the Locale set in the System | System tab. This is the default for external calls.

  • RingType1: 1s ring, 2s off, etc. This is the default for internal calls.

  • RingType2: 0.25s ring, 0.25s off, 0.25s ring, 0.25s off, 0.25s ring, 1.75s off, etc. This is the default for ringback calls.

  • RingType3: 0.4s ring, 0.8s off, …

  • RingType4: 2s ring, 4s off, …

  • RingType5: 2s ring, 2s off, …

  • RingType6: 0.945s ring, 4.5s off, …

  • RingType7: 0.25s ring, 0.24 off, 0.25 ring, 2.25 off, …

  • RingType8: 1s ring, 3s off, …

  • RingType9: 1s ring, 4s off, …

  • RingType0: Same as RingNormal for the United Kingdom locale.

  • Default Ring: Shown on the User | Telephony | Call Setting tab. Indicates follow the settings on the System | Telephony | Tones & Music tab.

Configuring Ring Tone Override for Groups and Incoming Call Routes

You can configure ring tone override for groups and incoming call routes. Ring Tone Override is supported on 1400, 9400, and 9500 series phones.

Note that you can use short codes to configure a ring tone plan by using the r character as part of the short code telephone number field. See Short Code Characters.

  1. In Web Manager, select System Settings > System > Telephony > Ring Tones.

  2. In the Ring Tone Plan table, enter a Name for the ring tone. The Number field is populated automatically.

  3. Under Ring Tone, select one of the eight ring tones from the drop down list.

  4. Once configured in this table, ring tone names can be selected from the Ring Tone Override field at:

    • Call Management > Group > Add/Edit Group > Group

    • System Settings > Incoming Call Route > Add/Edit Incoming Call Route