Message Waiting Indication for Analog Trunks

Last Updated : Oct 23, 2014 |

IP Office can provide a MWI for analog trunks from the PSTN network that terminate on an ATM4U-V2 card. Multiple users can be configured to receive a MWI from a single analog line. Users can receive an MWI from multiple lines. Configuring a user for MWI includes configuraton of a button for automatically dialing the message center.

Note the following conditions.

  • Only supported for analog trunks terminating on the ATM4U-V2 card.

  • When Analog Trunk MWI is selected as the Voicemail Type, no other voicemail system is active. As a result, hunt group queue announcements are not supported, since they require Embedded Voice Mail or Voicemail Pro.

  • All analog trunks configured for MWI must use the same message center number. Multiple message centers are not supported.

  • Not supported in One-X Portal.

  • No TAPI is provided for analog trunk MWI status.

  • Not supported across multiple IP Office systems. If the analog line is on a different node than the user’s phone, that phone cannot receive an MWI for the line.

  • Mobile twinning is not supported. Analog trunk MWI is displayed only on the master set.

  • Internal twinning is not supported automatically. However, the twinned set can be configured to receive the same analog trunk MWI as the master set.

Configuring MWI for an Analog Trunk

  1. Go to System | Voicemail. In the Voicemail field, select Analog Trunk MWI.

  2. In the Destination field, enter the message center telephone number.

  3. Select the Line you want to configure for Analog MWI, and then select the Analog Options tab.

  4. In the MWI Standard field, select Bellcore FSK.

  5. Select the User you want to configure for MWI and then select the Button Programming tab.

  6. Select the button you want to configure and then click Edit.

  7. In the Action field click the browse (...) button and select Advanced > Voicemail > Monitor Analog Trunk MWI.

  8. In the Action Data field, enter the line appearance ID of the analog line.