Some systems may have previously used a local server and then switched to a cloud-based server. In that case they will have recordings stored both locally and centrally. In that case, using the process below in their user portal allows a user select from which source they are viewing stored recordings.
Procedure
Within the user portal application, click on the logged in user name top-right.
Click on Media Retrieval Preference.
The menu that appears indicates the current recordings source.
To change source, click on the current source and select the source required.
Preference
Description
Local Media Manager
Recordings are stored and managed by an application running locally on your system.
Centralized Media Manager
Recordings are stored and managed by an application running on cloud-based servers.
