Name

Range = Up to 12 characters

The name for the auto-attendant. Set a name that acts as a reminder of the auto-attendants role. The name is then also shown in other menus used to route calls to the auto-attendant.

AA Number

This number is automatically assigned by the system and cannot be changed. It is used in conjunction with short codes to access the auto–attendant service or to record greetings.

See Recording Auto-Attendant Prompts Using Short Codes.

• IP500 V2 systems support up to 40 auto-attendants.

• IP Office Server Edition and Select systems support auto-attendants depending on the Voicemail channel limit of the server.

Maximum Inactivity

Default = 8 seconds; Range = 1 to 20 seconds.

This value sets how long the attendant should wait for a response from the caller after playing any current prompts.

• If the caller responds, their response is checked for a match to a configured action without any further wait.

• Note that the caller can respond whilst the prompts are playing.

• If the timeout expires, the Menu Loop Count is checked to determine the next steps.

Name Match Order

Default = Last then First

This setting sets the name order used for the Dial By Name action if used.

Direct By Number

Default = No

This setting affects the operation keys set to the Dial By Number action.

• If enabled: The caller’s key press to select the action is included in the digits they dial for a extension match. For example, if menu key 2 is used for the action, a caller can dial 2 and then 01 for extension 201.

• If not enabled: The caller’s key press to select the action is not included in the digits they dial for extension match. For example, if menu key 2 is used for the action, a caller must dial 2 and then 201 for extension 201.

Direct By Conference

Default = No

This setting affects the operation keys set to the Dial By Conference action.

• If enabled: The caller’s key press to select the action is included in the digits they dial for a conference match. For example, if menu key 3 is used for the action, a caller can dial 3 and then 01 for conference 301.

• If not enabled: The caller’s key press to select the action is not included in the digits they dial for a conference match. For example, if menu key 3is used for the action, a caller must dial 3 and then 301 for conference 301.

Enable Local Recording

Default = Yes

When off, use of short codes to record auto-attendant prompts is blocked. The short codes can still be used to playback the greetings.

See Recording Auto-Attendant Prompts Using Short Codes.

Speech AI

Default = Off

This option is only available on subscription mode systems. It sets whether the auto-attendant supports text-to-speech and automatic speech recognition features.

• When off, the auto-attendant does not support any text-to-speech and speech recognition features.

  • The language used for any prompts provided by the system is determined from the call settings. See Google TTS Prompt Language.

• When set to a specific language, the auto-attendant supports text-to-speech and speech recognition features in that language.

  • It also uses that language for all system prompts it provides regardless of the locale call settings the system has associated with the call.

Speech Voice

This setting is available when Speech AI is set to a specific language. It allows selection of a particular voice used for any text-to-speech features.

See Text-to-Speech (TTS) Prompts.

Optional Greeting 1

Up to 3 greetings can be defined using the Add Greeting button.

• Each greeting requires an associated time profile.

  • Time Profile: Default = Off (Greeting not used).

    • If Off, the greeting is not used.

    • The greeting is only used when defined by its associated time profile.

• When multiple greetings are defined, the first one that has an active time profile, in the order 1 to 3, is used as the current greeting.

• If no greetings is currently active according to its time profile, then no greeting is played.

• If a greeting is no longer required, it can be deleted by clicking on the adjacent icon.

• After playing any greeting, the system always then plays the menu announcement.

Optional Greeting 2

Optional Greeting 3

Menu Announcement

The menu announcement should contain the instructions for callers about the actions they can perform. For example; Press 1 for reception. Press 2 for sales, ...”

Menu Loop Count

Default = 0 (No Repeat)

This setting sets the number of times the auto-attendant will repeat the Menu Announcement and then wait for a valid response.

If the caller does not respond or their response is not matched to an action:

• If 0, the default, they hear the No Match Prompt prompt and the Fallback Action setting is used.

• If non-zero but the number of repeat loops has not been reached, they hear the No Match Prompt and then the Menu Announcement again and the auto-attendant waits for a response again.

• If non-zero and the number of repeat loops has been reached, they hear the No Match Prompt prompt and the Fallback Action setting is used.

No Match Prompt

This prompt is heard when the caller does not respond in time or if their response does not match a configured action. For example; Sorry, no response was recognized.

• Note that this prompt is also heard by callers who are about to be redirected to the Fallback Action. Therefore a prompt like "Please try again" would not be appropriate.

Dial To Record Greeting

Default = Automatically assigned. Not changeable.

This field indicates the short code that can be dialed in order to record the greeting from an internal extension.

See Recording Auto-Attendant Prompts Using Short Codes.

Audio Output

Default = Audio File

The field sets the current method used to provide the prompt used for the greeting or announcement. Clicking on the current value allows you to see its current settings and to change them or to change the recording method.

• Audio File (wav) – Provide the prompt using a pre-recorded audio file.

  See Using Pre-Recorded Prompt Files.

• Text To Speech – Provide the prompt using the text-to-speech service. This option is only available on subscription mode systems with Speech AI enabled and set to a specific language.

  See Recording Auto-Attendant Prompts Using Text-to-Speech.