{0} - Realtime data exception occurred while {1} with error "{2}"
Associate alarm details
Name: QOMS_00078
SNMP Trap ID: 17162
Event level
Error event.
Major alarm is generated by default. You can change the severity for this alarm by logging in to Experience Portal Manager and using the Alarm Codes page.
Trigger component
Experience Portal Manager
Problem description
{0} - The routine reporting the exception.
{1} - The operation being performed when the exception occurred.
{2} - The database error.
The EPM encountered problems while retrieving real-time data from the Media Servers.
Proposed Solution
Procedure
Restart the Postgres database.
Restart Tomcat.
If the problem persists, restore the database from a backup.
If data is corrupted in the database, restore the database from a backup.
