Event name

PSESM00005

Event text

Unable to get CCXML message channel {0}, error = {1}

Event level

Error event. No alarm is generated.

Trigger component

Media Server Session Manager process

Problem description

{0} - The CCXML message channel.

{1} - The error message.

The Session Manager could not get the channel object for the CCXML. This problem occurred due to one of the following reasons:

• The Media Server installation was not completed successfully.

• The Session Manager could not create or open a special file in the directory $AVAYA_MPP_HOME/tmp.