Add User page field descriptions

Last Updated : Jun 05, 2026 |

Use this page to create a user account that can access the Experience Portal Manager (EPM) web interface.

Field

Description

Organization

The organization associated with the user you want to add.

Note:

This field is displayed only if organization level access is enabled in the Experience Portal system and you have logged in as a user not assigned to any organization. For more information on organization level access, see Organization level access in.

User Name

The unique identifier for this account. This name is case-sensitive and must be unique across all EPM user accounts.

Enter from 1 to 95 characters.

The user name must not contain : / ! ( ) characters.

Note:

  • If you select an organization in the field above, the selected organization and forward slash character are automatically prefixed to the user name. If you do not select the organization name, this indicates that the user does not belong to any organization. For more information on organization level access, see Organization level access in.

  • Once you save the user, this name cannot be changed.

Enable

The options are:

  • Yes: The user account is active and can be used to log into the EPM.

  • No: The user account is inactive and cannot be used to log into the EPM.

    Note:

    The Enable option is available to the EPM Administrator user account that is added during the EP installation and is by default set to Yes.

Roles

Each user account can have one or more roles.

Authentication

The system displays this field only if a certificate of a type User is imported to the Experience Portal system and this certificate is not assigned to any Experience Portal web user.

The options are:

  • Password

  • Certificate

  • Password and Certificate

Note:

If you select the option Certificate, the system does not display the Password, Verify Password and Enforce Password Longevity fields.

The Authentication field is not displayed if there is no unassigned User type of trusted certificate.

Certificate Details

A list of unassigned User type of trusted certificates. This field is displayed only if unassigned User type of trusted certificate is available.

Password

The initial password for this account.

The password is case-sensitive and must have at least the number of characters defined in the Minimum Password Length field.

If you are changing the roles for an existing account but do not want to change the password, leave this field and Verify Password field blank.

Important:

The Experience Portal system forces the user to change the default password on first login only if you have configured the Password Longevity field in EPM > User Management > Login Options.

Note:

This field does not appear if you select the Certificate option in the Authentication field.

Verify Password

The initial password again for verification purposes.

Note:

This field does not appear if you select the Certificate option in the Authentication field.

Enforce Password Longevity

Enables the Password Longevity option for this account. Password Longevity, configured in EPM > User Management > Login Options, specifies the number of days for which a given password is valid. After this amount of time has passed, the user is required to change the password. If you do not select this option, the password for this account will not expire.

Note:

This field does not have any effect if the Password Longevity is not set. If this field is not checked, password change option on first login will not be enforced.

This field does not appear if you select the Certificate option in the Authentication field.
Note:

For more information, see Configuring certificate-based user authentication.