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Avaya Experience Portal Documentation Library

Table of Contents

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  • Notices
  • Avaya Experience Portal 8.1.2 SP3 Documentation Library
    • Avaya Experience Portal documentation
    • New in this release
    • Changes in earlier releases
    • Administering Avaya Experience Portal
      • User management
        • Users in Avaya Experience Portal
        • Roles-based access in Avaya Experience Portal
        • User roles
        • Password administration
        • Logging in to the Experience Portal web interface
        • Changing your account password
        • Setting global login parameters
        • Unlocking a user account
        • Viewing a user account
        • Adding a user account
        • Changing a user account
        • Deleting an EPM user account
        • Using a corporate directory to specify Experience Portal users
        • Users page field descriptions
        • Add User page field descriptions
        • Change User page field descriptions
        • Login Options page field descriptions
        • OS User Settings page field descriptions
        • View OS User Settings page field descriptions
        • Keycloak settings page field descriptions
        • Roles page field descriptions
        • Add New Role page field descriptions
        • Adding a new user role
        • Changing a user role
        • Deleting a custom user role
        • Certificate-based user authentication
          • Configuring certificate-based user authentication
            • End user experience in client certificate authentication
      • System configuration
        • Licenses and ports
          • Avaya Experience Portal licenses
          • Viewing your licenses
          • Configuring the connection to the Avaya license server
          • Updating license information manually
          • Licensing page field descriptions
          • Allocations page field descriptions
          • License Server URL page field descriptions
          • Avaya Experience Portal License Settings page field descriptions
          • Viewing telephony port distribution
          • Telephony port states
          • Port Distribution page field descriptions
          • Port Distribution Report page field descriptions
          • Port Information window field descriptions
        • VoIP connections
          • H.323 connections in Experience Portal
            • Viewing existing H.323 connections
            • Adding an H.323 connection
            • Changing an H.323 connection
            • Defining maintenance stations for an H.323 connection
            • Deleting H.323 connections
            • Add H.323 Connection page field descriptions
            • Change H.323 Connection page field descriptions
            • H.323 tab on the VoIP Connections page field descriptions
          • SIP connections in Experience Portal
            • Viewing existing SIP connections
            • Adding a SIP connection
            • Changing SIP connections
            • Deleting SIP connections
            • Add SIP Connection page field descriptions
            • Change SIP Connection page field descriptions
            • SIP tab on the VoIP Connections page field descriptions
          • Comparison of features supported on H.323 and SIP
          • VoIP in Experience Portal
            • Viewing the Avaya Experience Portal VoIP settings
            • Configuring the Avaya Experience Portal VoIP settings
            • VoIP Settings page field descriptions for MPP
        • Directory details of the EPM system components
        • Determining the installation history on an Experience Portal server
        • Configuring the PostgreSQL database user accounts
        • Secure password hashing algorithm SCRAM-SHA-256 for database users
          • Changing Postgres user password hashing algorithm from MD5 to SCRAM-SHA-256
          • Manual steps to change to SCRAM-SHA-256 password hashing algorithm
          • Changing existing account passwords manually
      • Organization level access
        • Organization level access in Avaya Experience Portal
        • Organization level roles
        • Configuring organization level access in Experience Portal
          • Enabling organization level access in Experience Portal
          • Disabling organization level access in Experience Portal
        • Organizations page field descriptions
      • Zoning Topology
        • Overview
        • Failover within a zone
        • Real-time management
        • Licenses
        • Zone filters
        • Restrictions on moving resources between zones
        • Adding a zone
        • Changing the configuration of a zone
        • Deleting a zone
        • Filtering a zone
        • Viewing the details of a zone
      • Email management
        • Email overview
        • Email typical flow
        • Email processors
          • Email processor states
          • Adding an email processor
          • Changing the configuration of an email processor
          • Deleting an email processor
        • Email connections
          • Adding an email connection
          • Changing the configuration of an email connection
          • Deleting an email connection
        • Adding an email application to Experience Portal
        • Changing the settings of an email application
        • Deleting an email application
        • Configuring system parameters for email browser settings
        • Configuring system parameters for email settings
        • Multimedia Tomcat server
        • Email reporting filters
      • SMS management
        • SMS overview
        • SMS typical flow
        • SMS Processors
          • SMS processor states
          • Adding an SMS processor
          • Changing the configuration of an SMS processor
          • Deleting an SMS processor
        • Adding an SMS application to Experience Portal
        • Changing the settings of an SMS application
        • Deleting an SMS application
        • SMS Browser
          • Configuring system parameters for SMS browser settings
          • Configuring system parameters for SMS settings
        • SMS web services
        • Reporting filters for SMS
        • SMS delivery receipt flow sequence
        • SMSC success and failure responses
      • HTML management
        • HTML overview
        • HTML typical flow
        • Data collection
        • Adding an HTML application to Experience Portal
        • Changing the settings of an HTML application
        • Deleting an HTML application
        • Configuring HTML Redirector
      • Configuring System Manager Single Sign-On
        • Prerequisites for Single Sign-On
        • Configuring the EPM System Manager Settings page
          • System Manager Settings page field descriptions
        • Creating a System Manager user
        • Items created on System Manager after enabling Single Sign-on
        • Experience Portal roles and permissions assignment
        • Single Sign-on
        • Reconfiguring the single sign-on after a System Manager upgrade
        • System Manager Single Sign-On limitations
      • Server and database administration
        • EPM server administration
          • Changing EPM server settings
          • Configuring an auxiliary EPM server
          • Changing the configuration information for a EPM server
          • Reconnecting the primary and auxiliary EPM servers
          • Deleting the auxiliary EPM server
          • Stopping the vpms service
          • Associating Avaya Breeze platform with an Experience Portal system
          • Data Storage Settings page field descriptions
          • Configuring conversation repository
        • Moving the Avaya Experience Portal software
          • Move the Experience Portal software to a different server machine
          • Move the EPM software to a different server machine
          • Moving an MPP to a different dedicated server
            • Reestablishing the link between the EPM and an MPP
          • Move a single-server Experience Portal system to a different server
          • Packing MPP logs and transcriptions in a TAR file
          • Packing MPP logs and transcriptions using getmpplogs.sh
          • Restoring packed MPP log files
          • Packing EPM logs and transcriptions using getepmlogs.sh
          • Diagnostics page field descriptions
          • Port Distribution Report page field descriptions
        • Changing a server hostname or IP address
          • Hostname or IP address changes for Experience Portal servers
          • Changing the hostname or IP address on a dedicated primary EPM server
            • Reconnecting an existing MPP server with the EPM server
          • Changing the hostname or IP address on the auxiliary EPM server
          • Changing the hostname or IP address for a dedicated MPP server
          • Changing the hostname or IP address for the Experience Portal single server system
          • Installing new Identity Certificates after changing hostname and IP address
        • Local database maintenance
          • System Backup
            • System Backup Overview
            • Local database configuration
              • Database backup prerequisites
              • Setting up a Linux backup server
              • Setting up a Windows backup server
            • Backing up an Avaya Experience Portal system from System Backup menu in EPM
            • System Backup page field descriptions
            • View System Backup page field descriptions
            • Backup Server page field descriptions
            • Verify Backup Server page field descriptions
            • Backup Scheduler page field descriptions
            • User Components page field descriptions
          • Database Restore utility
            • Database Restore utility and system backup
            • Verifying the backup server mount point
            • Restoring data backed up from System Backup
          • Resetting report data positions using the local database
          • Purging report data from a local Experience Portal database
          • Masking a contact number in the local Experience Portal database
        • External database configuration
          • Shared external database configuration for multiple Experience Portal systems
          • External database requirements
          • Creating the required tables in the external database
          • Connecting the Experience Portal system to a shared external database
          • Disconnecting the Experience Portal system from a shared external database
          • Purging Experience Portal report data from an external database
          • Masking a contact number in the external Experience Portal database
          • Resetting report data positions using external databases
          • EPM Servers page field descriptions
          • EPM Settings page field descriptions
        • Adding additional disk space to the Experience Portal system
        • Syslog communication to external syslog servers
          • Configuring Primary EPM server to write to the local syslog server
          • Configuring secure syslog communication on Primary EPM server
            • Listening on UDP Port
            • Forwarding rule
            • Accessing trusted certificates
      • SNMP agents and traps
        • SNMP Agents and Traps
        • Configuring Avaya Experience Portal as an SNMP agent
        • Viewing existing SNMP traps
        • Adding an SNMP trap
        • Changing an SNMP trap
        • Disabling SNMP traps
        • Testing SNMP traps
        • Deleting SNMP traps
        • Configuring IBM Tivoli or HP OpenView with Experience Portal
        • SNMP page field descriptions
        • SNMP Agent Settings page field descriptions
        • Add SNMP Trap Configuration page field descriptions
        • Change SNMP Trap Configuration page field descriptions
        • View SNMP Device Notification Settings page field descriptions
      • Media Processing Platforms
        • Media Processing Platform server overview
          • System Manager component
          • The Web services component
          • The Session Manager component
          • The Avaya Voice Browser component
          • The CCXML Browser component
          • Speech proxy component
          • The Telephony component
        • Setting the global grace period and trace level parameters
        • Viewing all MPP servers
        • Viewing details for a specific MPP
        • Adding an MPP
        • Changing an MPP
        • MPP server capacity
        • MPP operational modes
          • Changing the operational mode of an MPP
        • MPP operational states
          • Checking the operational state for one or more MPPs
          • Changing the operational state for one or more MPPs
          • Setting the license reallocation time
        • MPP processes
        • Software Upgrade
          • Software Upgrade overview
          • Software Upgrade page field descriptions
          • Upgrading all MPP servers
          • Upgrading an MPP server
        • Starting all MPP servers
        • Starting an MPP server
        • Restarting one or more MPP servers
        • Setting the restart options for an MPP
        • Viewing MPP configuration history
        • Resetting the application cache through Experience Portal user interface
        • Resetting the application cache through web service
        • Configuring Experience Portal to use the Test operational mode
          • Using the Test operational mode
        • Reestablishing the link between the EPM and an MPP
        • Deleting MPP servers
        • MPPServiceMenu
          • Logging in to the Media Server Service Menu
          • Using the Media Server Service Menu with a proxy server
        • Moving the MPP logs to a different location
        • Add MPP Server page field descriptions
        • Restart Automatically <MPP Name> page field descriptions
        • Change MPP Server page field descriptions
        • <MPP name> Details page field descriptions
        • MPP Manager page field descriptions
        • MPP Servers page field descriptions
        • MPP Settings page field descriptions
        • Restart <MPP Name> Today page field descriptions
        • Restart Schedule for <MPP Name> page field descriptions
      • Speech applications in Avaya Experience Portal
        • Speech applications in Avaya Experience Portal
        • Multiple speech recognition vendor
        • Call flow example
        • Deploying a speech application
          • Tomcat and WebSphere speech application deployment guidelines
        • Adding a speech application to Experience Portal
        • Changing speech application settings through Avaya Experience Portal
        • Viewing speech applications added to the Experience Portal system
        • Deleting speech applications from Avaya Experience Portal
        • Speech application priority
          • Changing speech application priority
        • Specifying the default application for inbound calls
        • Accessing VoiceXML and CCXML Log tag data through Experience Portal
        • Viewing application transcription data
        • Vendor specific parameters
          • Configuring vendor specific parameters
        • Nuance call logs and ASR applications
          • Identifying Nuance call log with ASR application
        • Avaya Experience Portal with multiple Nuance Speech Server (NSS)
        • Google Speech recognition
          • Integration with Google Speech for voice applications
          • Google Speech with multiple speech recognition vendors
          • Google Speech licensing requirements
          • Configuration for Google Speech
          • Google Speech with the Acquire and Release resource
          • Limitations of Google Speech
          • Troubleshooting and recommendations for Google Speech
        • Google Dialogflow
          • Integration with Dialogflow for voice applications
          • Experience Portal interaction with Dialogflow
            • Custom payload examples
            • Dialogflow intent indicating end of conversation
            • Out of the box integration with Dialogflow for voice applications
          • Google Dialogflow with multiple speech recognition vendors
          • Google Dialogflow licensing requirements
          • Configuration for Google Dialogflow
          • Google Dialogflow credentials
          • Dialogflow with the Acquire and Release resource
          • Reporting in Google Dialogflow
          • Limitations of Google Dialogflow
          • Troubleshooting and recommendations for Google Dialogflow
        • Nuance Mix DLGaaS
          • Integration with Nuance Mix DLGaaS for voice applications
          • Experience Portal interaction with Nuance Mix DLGaaS
            • Configure Nuance Mix DLGaaS to connect different Nuance geography servers
            • Out-of-the-box integration with Nuance Mix DLGaaS for voice applications
            • Default Avaya Experience Portal Nuance Mix VXML application interaction with Nuance Mix DLGaaS
            • Invoking the default VXML application as a sub-dialog
            • Termination of interactions with Nuance Mix DLGaaS
          • Nuance Mix DLGaaS with multiple speech recognition
          • Nuance Mix DLGaaS licensing requirements
          • Configuration for Nuance DLGaaS
          • Nuance Mix DLGaaS credentials
          • Nuance Mix DLGaaS with the Acquire and Release resource
          • Reporting in Nuance Mix DLGaaS
          • Limitations of Nuance Mix DLGaaS
          • Troubleshooting and recommendations for Nuance Mix DLGaaS
        • Voice Activity Detector (VAD)
        • REST API for key rotation
        • Speech application design guidelines
          • Best practices for speech application design
          • Design for user experience
          • Design for potential problems
            • Experience Portal event handlers
          • Design for application flow
          • Design for modularity
          • Design for application resources
          • CCXML and VoiceXML considerations
            • Keeping CCXML application sessions active until the MPP grace period expires
            • Restrictions for dialogs attached to CCXML conference calls
            • Speech recognition results and VoiceXML applications
            • Privacy feature support for VoiceXML applications
            • Server Name Indication
          • DTMF digits sending by a VoiceXML application
          • CCXML elements and attributes
            • CCXML hints
              • ConnectWhen
              • Sample method for sending a SIP INFO message
              • Sample method for passing AAI as UUI
          • VoiceXML elements and attributes
        • Call classification in speech applications
          • Call classification overview
          • Call classification analysis results
          • Call classification for inbound calls
          • Call classification for outbound calls
          • Call classification with the LaunchVXML method
        • Experience Portal event handlers
          • Adding application event handlers and prompts
          • Setting the default application event handlers
        • Avaya Voice Browser overview
          • Setting Avaya Voice Browser options
          • AVB-specific VoiceXML events
          • INET and cache Interface
          • Cache control mechanisms
          • ETag Directives
          • Component details of a request
          • Cache performance factors
        • Using a secure connection between the MPP and the application server
      • Speech servers in Avaya Experience Portal
        • Speech servers in Avaya Experience Portal
        • Mixed Protocols for configuring speech servers
        • ASR servers in Avaya Experience Portal
          • ASR servers in Avaya Experience Portal
          • ASR acquire and release resource control
            • ASR resource usage
            • ASR resource release examples
            • VXML limitations
            • Latencies with Speech Recognition
            • Speech vendor license considerations
          • Changing ASR servers
        • TTS servers in Avaya Experience Portal
          • TTS servers in Experience Portal
          • Viewing existing TTS servers
          • Adding TTS servers
          • Changing TTS servers
          • Deleting TTS servers
          • Adding a third-party TTS Server type
          • Custom RealSpeak TTS dictionaries
            • Adding custom dictionaries for Nuance Vocalizer
              • Associating a custom dictionary with an application through Experience Portal
              • Associating a custom dictionary with an application using the lexicon tag
            • Sample custom dictionary for Vocalizer
            • Phonetic expressions allowed in a custom dictionary
          • TTS tab on the Speech Servers page field descriptions
          • Add TTS Server page field descriptions
          • Change TTS Server page field descriptions
      • Application Server Manager
        • Application Server Manager in Avaya Experience Portal
        • Application Server page field descriptions
        • Starting Application server
        • Logging in to the Tomcat Manager web interface from Avaya Experience Portal
      • Managed Applications in Avaya Experience Portal
        • Overview
        • Acquire and maintain licenses
        • Add managed application to EPM
        • Role-based access
        • Multi-tenancy
        • Logging and Alarming
        • Reports related to managed applications
      • Integrated Voice and Video Response
      • Intelligent Customer Routing (ICR) functionality in Avaya Experience Portal
        • Intelligent Customer Routing overview
        • Acquire and maintain licenses
        • Configure ICR in EPM
        • Role-based access
        • Multi-tenancy
        • Database Backup and Restore
        • Logging and Alarming
        • Reports related to ICR
      • Avaya Experience Portal system events
        • Viewing Avaya Experience Portal system status
          • Summary tab on the System Monitor page field descriptions
          • <System name> Details tab on the System Monitor page field descriptions
        • Events and alarms
          • Events and alarms
          • Event and alarm categories
          • Event severities
          • Alarm severities
          • Alarm statuses
          • Resource thresholds for events and alarms
            • Setting the resource thresholds for events and alarms
          • Setting log data retention periods
          • Creating an event report
          • Creating an alarm report
          • Viewing alarms by alarm category
          • Changing the status of an alarm
          • Viewing the status changes made to an alarm
          • Alarm Manager page field descriptions
          • Alarm Report page field descriptions
          • Trace Viewer
          • MPP Traces tab on Trace Viewer page field descriptions
          • MPP Trace Report page field descriptions
          • EPM Traces tab on Trace Viewer page field descriptions
          • EPM Trace Report page field descriptions
          • Log Viewer page field descriptions
          • Log Report page field descriptions
          • <System name> Details tab on the System Monitor page field descriptions
          • Alarm/Log Options page field descriptions
          • Alarm History window field descriptions
        • Creating an Audit Log report
          • Audit Log Viewer page field descriptions
          • Audit Log Report page field descriptions
      • Reports
        • Configuring report data settings
        • Printing reports
        • Exporting reports
        • Report generation flow diagram
        • Application activity reports
          • Creating an Application Summary report
          • Creating an Application Detail report
        • Contact activity reports
          • Generating a Contact Detail report
          • Generating a Contact Summary report
          • Generating a Session Detail report
          • Generating a Session Summary report
          • Viewing application transcription data
          • Show/Hide the Extended Exit Info #3 to Info #10 filters/columns in reports
            • Showing the Extended Exit Info #3 to Info #10 filters/columns in the Session Summary and Session Details reports
            • Hiding the Extended Exit Info #3 to Info #10 filters/columns in the Session Summary and Session Details reports
        • Creating a Performance report
        • Advanced reporting in Experience Portal
        • Data Export report
          • Data Export reports
          • Creating a Data Export report
        • Generating Custom reports using third-party software
          • Generating Custom reports using third-party software
          • Custom application activity reports
          • Custom Contact Detail report
          • Mapping of call completion code with SIP error code
          • Custom Session Detail report
          • VPApplication table
          • Custom VPPerformance Reports
          • VPMpps table
          • VPSystems table
          • VPUCIDMap table
        • Generating Custom reports using Experience Portal Manager
          • Custom Reports using EPM
          • Generating a Custom report using EPM
          • Trending By report
        • Scheduled reports
          • Scheduled Reports
          • Scheduling a Report
        • SQL queries for the EPM reports
      • Overview
      • Certificate authorities
      • Viewing certificates
      • Certificates page field descriptions
      • EP Signing Certificate
        • Certificate tab on the EP Signing Certificate tab of the Certificates page field descriptions
          • Generating a new EP Signing Certificate
          • Uploading the EP Signing Certificate
        • Certificate Signing Request tab on the EP Signing Certificate tab of the Certificates page field descriptions
          • View Certificate Signing Request tab on the Certificates page field descriptions
          • Uploading a Signed Certificate
          • Upload Signed Certificate page field descriptions
          • (Save) Upload Signed Certificate page field descriptions
          • Generating a Certificate Signing Request
          • Generate Certificate Signing Request page field descriptions
      • Identity Certificates
        • EPM Identity Certificates tab on the Certificates page field descriptions
        • MPP Identity Certificates tab on the Certificates page field descriptions
        • Externally signed identity certificates
          • Pre-requisites for importing custom identity certificates
            • Removing the EP Signing Certificate
            • Uploading external CA certificates as a Platform type trusted certificate
        • Uploading Identity Certificates
          • Uploading a Primary EPM server identity certificate
          • Uploading an Auxiliary EPM server identity certificate
          • Uploading an MPP server identity certificate
          • Uploading a Single server identity certificate
          • Upload Identity Certificate page field descriptions
          • Save Identity Certificate page field descriptions
        • Custom Identity Certificate Expiration
          • Generating a self-signed identity certificate
          • Trusting the self-signed identity certificate for the Primary EPM server on the Auxiliary EPM and MPP servers
          • Trusting the self-signed identity certificate for the Auxiliary EPM server
          • Trusting the self-signed identity certificate for the MPP server
      • Trusted Certificates
        • Trusted Certificates tab on the Certificates page field descriptions
          • Upload Trusted Certificate page field descriptions
        • Installing trusted certificate for TLS authentication with Avaya Aura Session Manager
        • Installing trusted certificate for secure communications with Standalone Avaya WebLM
      • Security
        • Enabling password protection for Single User Mode on Avaya Enterprise Linux
        • Disabling MPP core files
        • Enabling legacy TLS protocols
        • Server Identity Validation
          • Best practices for Server Identity Validation
          • Basic troubleshooting for Server Identity Validation
          • Enabling Server Identity Validation
          • Disabling Server Identity Validation
          • Security Settings page field descriptions
            • View Security Settings page field descriptions
        • Server Name Indication
          • Best practices for Server Name Indication
          • Basic troubleshooting for Server Name Indication
        • Configuring AIDE
          • Advanced Intrusion Detection Environment
            • Using AIDE
            • Checklist for running AIDE
            • Avaya Experience Portal files or directories recommended to monitor
            • Avaya Experience Portal files or directories recommended to be excluded from monitoring
            • AIDE manual pages
            • Sample AIDE run
        • FIPS 140–2 mode
          • Enabling FIPS
          • Disabling FIPS
      • Enhanced Access Security Gateway
        • Enhanced Access Security Gateway (EASG)
          • Avaya Service Logins supported by EASG
          • Avaya Experience Portal product certificate
          • EASG Acceptance of Terms
          • EASG states
          • Enabling EASG
          • Disabling EASG
          • Displaying EASG status
          • EASG built-in utilities
          • EASG Challenge-Response Authentication
          • EASG site certificate management
            • Generating a site certificate
            • Installing the site certificate
            • Displaying the site certificate content
            • Deleting a site certificate
            • Generating a site certificate response
              • EASG Authentication field descriptions
      • Experience Portal Manager main menu customizations
        • EPM main menu customizations
        • EPM main menu configuration files
        • Checklist for adding a new menu group and menu items
          • Defining a new menu group and its items
          • Defining labels for the new menu group and its items
          • Setting user access permissions for the new menu group and its items
          • Defining labels for the features in the new menu group and its items
          • Defining a unique extensions directory
      • The Application Logging web service
        • The Application Logging web service for third-party speech applications
        • Best practices
        • Application Logging web service flow diagram
        • Configuring the Application Logging web service
        • Application Logging web service methods
        • logFailed method
        • reportBatch method for application logging
        • reportBatch method for call flow data
        • logApplicationEventAlarm method for application Logging / Alarming
        • Sample Application Logging web service WSDL file
      • The Application Interface web service
        • The Application Interface web service
        • Best practices
        • Application Interface web service flow diagram
        • Configuring the Application Interface web service
        • Application Interface web service methods
        • GetStatus method
        • GetStatusEx method
        • LaunchCCXML method
          • Returning the status of a LaunchCCXML request
          • CCXML session properties
        • LaunchEmail method
        • LaunchSMS method
        • LaunchHTML method
        • LaunchVXML method
          • Call classification with the LaunchVXML method
          • VoiceXML session properties
        • QueryResources method
        • SendCCXMLEvent method
        • SendEmail method
        • SendSMS method
        • Additional parameters in the LaunchEmail and SendEmail methods
        • Additional parameters in the LaunchSMS and SendSMS methods
        • Return Values
        • Sample Application Interface web service WSDL file
      • Managing external messages
        • External messages overview
        • Receiving an external message asynchronously
        • Receiving external message synchronously
        • Sending messages from a voice application
      • The Management Interface web service
        • Overview
          • Authentication and Authorization
          • Management web services WSDL
        • Best Practices
        • Management Interface web service flow diagram
        • Configuring Management Interface web service
        • Management Interface web service method objects
          • Field
          • Field array
          • Status
        • Management Interface web service methods
          • getZoneNames method
          • getZoneInfo method
          • getApplicationNames method
          • getApplicationInfo method
          • setApplicationInfo method
          • addApplicationInfo method
          • deleteApplicationInfo method
          • getAppConfigurableVars method
          • setAppConfigurableVars method
        • Exception codes
        • FileUpload Serverlet Interface
          • FileUpload method
        • Management Interface web service client
          • Management Interface web service client examples
    • Avaya Experience Portal web interface page reference
      • EPM web page reference
        • About Avaya Experience Portal page field descriptions
        • Active Calls page field descriptions
          • Active incoming calls page field descriptions
          • Active Outgoing Calls page field descriptions
        • Add Application page field descriptions
        • Add ASR Server page field descriptions
        • Add CCXML Event Handler page field descriptions
        • Add Event Handler Prompt page field descriptions
        • Add Email Server page field descriptions
        • Add H.323 Connection page field descriptions
        • Add MPP Server page field descriptions
        • Add New Role page field descriptions
        • Add Organization page field descriptions
        • Add Scheduled Report page field descriptions
        • Schedules tab on the Scheduled Reports page field descriptions
        • Outputs tab on the Scheduled Reports page field descriptions
        • Add SIP Connection page field descriptions
        • Add SNMP Trap Configuration page field descriptions
        • Add TTS Server page field descriptions
        • Add User page field descriptions
        • Add VoiceXML Event Handler page field descriptions
        • Add EPM Server page field descriptions
        • Add Global Configurable Application Variable page field descriptions
        • Alarm Manager page field descriptions
        • Alarm Monitor page field descriptions
        • Alarm/Log Options page field descriptions
        • Alarm Report page field descriptions
        • Alarm Codes page field descriptions
        • Application Detail (Filters) page field descriptions
        • Application Detail Report page field descriptions
        • Applications page field descriptions
        • Applications page field descriptions (view only)
        • Application Server page field descriptions
        • Application Server page field descriptions (view only)
        • Application Summary Report page field descriptions
        • Application Summary (Filters) page field descriptions
        • Audit Log Report page field descriptions
        • Audit Log Viewer page field descriptions
        • Global Configurable Application Variable page field descriptions
        • Restart Automatically <MPP Name> page field descriptions
        • Browser Settings page field descriptions
        • Contact Detail (Filters) page field descriptions
        • Contact Detail Report page field descriptions
        • Contact Summary (Filters) page field descriptions
        • Contact Summary Report page field descriptions
        • Custom Reports page field descriptions
        • Import Custom Report page field descriptions
        • Data Export (Filters) page field descriptions
        • Data Export Report page field descriptions
        • Edit Role page field descriptions
          • Edit Role: UserManagement
          • Edit Role: Real-Time Monitoring
          • Edit Role: System Maintenance
          • Edit Role: System Management
          • Edit Role: System Configuration
          • Edit Role: Security
          • Edit Role: Reports
          • Edit Role: Web Services
          • Edit Role: Multi-Media Configuration
        • Change Global Configurable Application Variable page field descriptions
        • Certificate tab on the EP Signing Certificate tab of the Certificates page field descriptions
        • Root Certificate tab on the Certificates page field descriptions (view only)
        • Upload Root Certificate page field descriptions
        • Trusted Certificates tab on the Certificates page field descriptions
        • Trusted Certificates tab on the Certificates page field descriptions (view only)
        • Change Alarm Delivery Settings page field descriptions
        • Change Application page field descriptions
        • Change Alarm Code Settings page field descriptions
        • Change ASR Server page field descriptions
        • Change Email Server page field descriptions
        • Change H.323 Connection page field descriptions
        • Change MPP Server page field descriptions
        • Change Organization page field descriptions
        • Change Password Longevity page field descriptions
        • Change SIP Connection page field descriptions
        • Change SNMP Trap Configuration page field descriptions
        • Change EPM Server page field descriptions
        • Change TTS Server page field descriptions
        • Change Configurable Application Variables
        • Change User page field descriptions
        • SNMP Device Notification Settings page field descriptions
        • Edit Scheduled Report page field descriptions
        • Email Servers page field descriptions
        • CCXML tab on the Event Handlers page field descriptions
        • CCXML tab on the Event Handlers page field descriptions (view only)
        • Prompts tab on the Event Handlers page field descriptions
        • Prompts tab on the Event Handlers page field descriptions (view only)
        • VoiceXML tab on the Event Handlers page field descriptions
        • VoiceXML tab on the Event Handlers page field descriptions (view only)
        • Import Trusted Certificate page field descriptions
        • LDAP Settings page field descriptions
        • View LDAP Settings page field descriptions
        • Allocations page field descriptions
        • Licensing page field descriptions
        • License Server URL page field descriptions
        • Avaya Experience Portal License Settings page field descriptions
        • Login Options page field descriptions
        • Log Report page field descriptions
        • Log Report for Event page field descriptions
        • Log Viewer page field descriptions
        • Message Details page field descriptions
        • <Media server Name> Configuration History page field descriptions
        • <MPP name> Details page field descriptions
        • <MPP name> Details page field descriptions (view only)
        • MPP Manager page field descriptions
        • MPP Manager page field descriptions (view only)
        • MPP Servers page field descriptions
        • MPP Servers page field descriptions (view only)
        • MPP Settings page field descriptions
        • Organizations page field descriptions
        • OS User Settings page field descriptions
        • System Manager Settings page field descriptions
        • Performance (Filters) page field descriptions
        • Performance Report page field descriptions
        • Port Distribution page field descriptions
        • Port Utilization Details page field descriptions
        • Privacy Settings page field descriptions
        • View Privacy Settings page field descriptions
        • Report Data Configuration page field descriptions
        • Data Storage Settings page field descriptions
        • Restart <MPP Name> Today page field descriptions
        • Restart Schedule for <MPP Name> page field descriptions
        • Roles page field descriptions
        • Session Detail (Filters) page field descriptions
        • Session Detail Report page field descriptions
        • Session Details page field descriptions
        • Session Summary (Filters) page field descriptions
        • Session Summary Report page field descriptions
        • Standard Reports page field descriptions
        • SNMP page field descriptions
        • SNMP Agent Settings page field descriptions
        • Syslog Settings page field descriptions
        • ASR tab on the Speech Servers page field descriptions
        • ASR tab on the Speech Servers page field descriptions (view only)
        • ASR Custom Languages page field descriptions
        • TTS tab on the Speech Servers page field descriptions
        • TTS tab on the Speech Servers page field descriptions (view only)
        • TTS Custom Voices page field descriptions
        • EPM Traces tab on Trace Viewer page field descriptions
        • MPP Trace Report page field descriptions
        • EPM Trace Report page field descriptions
        • <System name> Details tab on the System Monitor page field descriptions
        • Summary tab on the System Monitor page field descriptions
        • Upload Trusted Certificate page field descriptions
        • Users page field descriptions
        • Video Settings page field descriptions
        • Verify Backup Server page field descriptions
        • View Application page field descriptions
        • View Alarm Codes page field descriptions
        • View Alarm Delivery Settings page field descriptions
        • View ASR Server page field descriptions
        • View ASR Custom Languages page field descriptions
        • View Browser Settings page field descriptions
        • View SNMP Device Notification Settings page field descriptions
        • View Email Connections tab on Email page field descriptions
        • View Email Servers page field descriptions
        • View H.323 Connection page field descriptions
        • View Licensing page field descriptions
        • View Login Options page field descriptions
        • View MPP Server page field descriptions
        • View MPP Settings page field descriptions
        • View Organizations page field descriptions
        • View Report Data Configuration page field descriptions
        • View Data Storage Settings page field descriptions
        • View Roles page field descriptions
        • View Role page field descriptions
          • View Role: User Management
          • View Role: Real-Time Monitoring
          • View Role: System Maintenance
          • View Role: System Management
          • View Role: System Configuration
          • View Role: Security
          • View Role: Reports
          • View Role: Web Services
          • View Role: Multi-Media Configuration
        • View Configurable Application Variables
        • View SIP Connection page field descriptions
        • View SNMP page field descriptions
        • View SNMP Agent Settings page field descriptions
        • View Syslog Settings page field descriptions
        • View TTS Server page field descriptions
        • View TTS Custom Voices page field descriptions
        • View OS User Settings page field descriptions
        • View Users page field descriptions
        • View Alarm/Log Options page field descriptions
        • View Video Settings page field descriptions
        • View VoIP Settings page field descriptions for MPP
        • View EPM Server page field descriptions
        • View EPM Settings page field descriptions
        • View configuring HTML Redirector page field description
        • View System Manager Settings page field descriptions
        • View list of Global Configurable Application Variable page field descriptions
        • View Global Configurable Application Variable page field descriptions
        • Avaya Experience Portal Alarm Monitor page field descriptions
        • H.323 tab on the VoIP Connections page field descriptions
        • H.323 tab on the VoIP Connections page field descriptions (view only)
        • SIP tab on the VoIP Connections page field descriptions
        • SIP tab on the VoIP Connections page field descriptions (view only)
        • VoIP Settings page field descriptions for MPP
        • EPM Manager page field descriptions
        • EPM Manager page field descriptions (view only)
        • <EPM Name> Details page field descriptions
        • EPM Servers page field descriptions
        • EPM Servers page field descriptions (view only)
        • EPM Settings page field descriptions
        • Alarm History window field descriptions
        • Application Launch Order window field descriptions
        • Call Leg Details window field descriptions
          • SMS Processors tab on SMS page field descriptions
        • Port Information window field descriptions
        • SMS Processors tab on SMS page field descriptions
        • Add SMS Processor page field descriptions
        • Change SMS Processor page field descriptions
        • View SMS Processors tab on SMS page field descriptions
        • SMPP Connections tab on SMS page field descriptions
        • Add SMPP Connection page field descriptions
        • Change SMPP Connection page field descriptions
        • View SMPP Connections tab on SMS page field descriptions
        • HTTP Connections tab on SMS page field descriptions
        • Add HTTP Connection page field descriptions
        • Change HTTP connection page field descriptions
        • View HTTP connections tab on SMS page field descriptions
        • SMS Settings page field descriptions
        • View SMS Settings page field descriptions
        • SMS browser page field descriptions
        • View SMS Browsers settings page field descriptions
        • Email Processors tab on Email page field descriptions
        • Add Email Processor page field descriptions
        • Change Email Processor page field descriptions
        • View Email Processors tab on Email page field descriptions
        • Email Connections tab on Email page field descriptions
        • Add Email Connection page field descriptions
        • Change Email Connection page field descriptions
        • Email Settings page field descriptions
        • View Email Settings page field descriptions
        • Email Browser Settings page field descriptions
        • View email Browser Settings page field descriptions
        • Zones page field descriptions
        • Add Zone page field descriptions
        • Change zone page field descriptions
        • View Zone page field descriptions
        • View Zone page field description
        • Detail Allocations page field descriptions
        • <Zone name> Details page field descriptions
        • Zone filter page field descriptions
        • Change <application name> page field descriptions
        • Organization-level Allocations page field descriptions
        • Change <organization name> page field descriptions
        • Email processor page field descriptions (view-only)
        • Email connection page field description (view-only)
        • View SMS Processor page field descriptions
        • View HTTP connection page field descriptions
        • View SMPP Connection page field descriptions
      • The MPP Service Menu web page reference
        • MPPServiceMenu
        • Active Calls page field descriptions
        • Active Sessions page field descriptions
        • Activity page field descriptions
        • Applications page field descriptions
        • Application Statistics page field descriptions
        • ASR Resources page field descriptions
        • Certificate page field descriptions
        • Certificates page field descriptions
        • Check Log Service page field descriptions
        • Check Server Connections page field descriptions
        • Check Server Status page field descriptions
        • Configuration page field descriptions
        • Diagnostics page field descriptions
        • MPP Service Menu home page field descriptions
        • Log Directories page field descriptions
        • Log File page field descriptions
        • Log Files page field descriptions
        • Networking page field descriptions
        • Pack Files Options page field descriptions
        • Process Messages page field descriptions
        • Resources page field descriptions
        • Speech Servers page field descriptions
        • Telephony Resources page field descriptions
        • TTS Resources page field descriptions
        • Software Upgrade page field descriptions
        • Software Upgrade page field descriptions (view only)
        • Users page field descriptions
        • Version page field descriptions
    • Troubleshooting Avaya Experience Portal
      • Diagnostic procedures
        • Troubleshooting categories
        • Experience Portal system status
          • Checking the status of MPPs
          • Checking the status of port connections
          • No MPP servers have allocated ports
          • One or more MPPs have no allocated ports
          • One or more licensed ports have not been allocated to an MPP server
          • Event and alarm logs
          • Cannot generate a log or alarm report
          • Checking the application for proper function and behavior
          • Enabling Avaya Voice Browser Logging
          • Identifying synchronization problems between the EPM and an MPP
          • Synchronizing the EPM and an MPP
        • Checking the call session
          • Viewing the session log file
        • Finding the version numbers for the Experience Portal software
        • Timer Release
      • Troubleshooting worksheets
        • Collecting information related to a problem
        • Information needed for Services to initiate troubleshooting
          • Collecting logs from EPM
          • Collecting logs from MPP
      • Troubleshooting EPM issues
        • Taking the Auxiliary EPM offline using the EPM Web interface
        • Stopping the EPM service
        • Authorized user cannot log in to EPM
        • User cannot log in to the EPM web interface remotely
        • EPM pages do not display or have garbled content
        • Cannot view or use an EPM page
        • Cannot access or view certain features in EPM
        • EPM screen not displayed after restoring Experience Portal on a new server
        • EPM pages display ??? in the fields
        • EPM running out of disk space
        • EPM server fails due to hardware problems
        • SIP: The root CA certificate will expire in {0} days
        • Email and SMS data not collected from Auxiliary EPM
        • Email and SMS report data not collected from Primary EPM
        • EPM fails sending a configuration to MPP due to the Read timed out error
        • System Monitor page is slow to load
        • Setting trace logging options
      • Troubleshooting MPP issues
        • Taking the MPP offline using the EPM web interface
        • Stopping the MPP service
        • Isolating an MPP for troubleshooting
        • Checking the basic status of an MPP
        • Checking the operational state of an MPP
        • Check the configuration state of the MPP
        • Checking the states of the critical MPP processes
        • Checking the state of an MPP process
        • Administrative scripts available on the MPP
        • Advanced troubleshooting scripts available on the MPP
        • Symptoms of common MPP problems
          • MPP is in an unexpected operational state
          • Verifying if hyperthreading is enabled on the HP ProLiant DL360 G9
          • System does not answer or produces only busy signals
          • System answers and then hangs up
          • Encryption settings are not synchronized
          • Converse-on data is not received on an H.323 connection
          • PHP script fails to run with Aborted error message
          • Monitoring call progress in real time
        • Troubleshooting the httpd daemon process
        • Troubleshooting the mpp daemon process
        • Troubleshooting SSL Issues
          • SSL certificate requirements
          • MPP SSL certificate and key location
          • Validating the EPM SSL certificate copy on the MPP
          • Validating the MPP configuration file for the SSL certificates
          • Reinstalling the SSL certificate from the EPM
        • Troubleshooting issues with Dialogflow
      • Troubleshooting general issues
        • Cannot mount DVD on an Avaya Linux server
        • Troubleshooting issue with SDR not created for sendSMS and sendEmail
        • Application is not receiving an inbound SMS
        • Outbound SMS are not received on the cell phone
        • The application is not receiving inbound emails
        • Outbound email not received on the cell phone
        • Cannot view the report output from the email link
        • Purging conversations from the conversation repository database
        • High number of failures or unknown status for outbound emails
        • Runtime error in the online help search functionality
        • Web site security certificate error when accessing Experience Portal URL
        • Incorrect search results in the Help
        • File cannot be found error when exporting a Report
        • Long TTS prompt does not play when Nuance is configured to MRCP V2 (TLS)
        • TTS servers have different volume for the same pre-recorded prompts
        • Network interfaces move
        • Privacy Manager role
        • Package mod_dnssd
        • External system issues
          • Avaya Aura® Session Manager
          • Loquendo speech servers
        • Application logging
        • Prompt (with barge-in enabled) times out before playing completely
        • Supporting non-English applications
        • Application error PSESM00070
        • Making outcall using SIP
        • Cannot access remote database
        • Remote DTMF detection
        • Recognition timeout while playing a long prompt
        • Getting recognition results on nomatch event
        • Property inputmodes
        • Stability issues with MRCPv2
        • Speech Server using MRCPv2: First call fails but second call succeeds when Nuance is configured to use hostname
        • Chinese TTS using Nuance Speech Server
        • Security problem while trying to play utterances
        • Cannot view exported file
        • External database URL
        • System displays incorrect time zone for the default zone
        • System does not start when SELinux is disabled
      • Troubleshooting installation and upgrade issues
        • Installation log files
        • Troubleshooting disk partition related issues
        • Unable to connect to RHN during Experience Portal installation
        • Mounting a DVD on Avaya Linux
        • MPP install files have Windows style newline characters
        • File system check (fsck) reports number of days error
        • Changing PostgreSQL user account passwords
        • Time synchronization problems
          • Determining whether the servers are synchronized
          • Verify that the chronyd service is operating properly
          • Synchronizing the MPP or auxiliary EPM clock with the primary EPM
          • Time Synchronization between external database and EPM servers
        • BIOS corrupted error on HP DL common servers after installing Avaya Linux
        • Compatibility issues
          • Application Interface web service
          • Application Logging web service
          • Speech server requirements
      • Restoring the previous operating system after an upgrade
        • Checklist for restoring the software on Avaya Enterprise Linux
          • Restoring the Avaya Enterprise Linux operating system
          • Restoring the software on the Primary EPM server or a single-server Experience Portal system running Avaya Enterprise Linux
          • Restoring the software on the Auxiliary EPM server running Avaya Enterprise Linux
          • Restoring the MPP software on a server running Avaya Enterprise Linux
        • Restoring the software on a dedicated Primary EPM server or a single-server EPM system running Red Hat Enterprise Linux Server
        • Restoring a dedicated MPP server on Red Hat Enterprise Linux Server
        • Cannot back up to Windows file share
      • Uninstalling and reinstalling Avaya Experience Portal
        • Uninstalling Tomcat application server
        • Reinstalling the EPM and MPP software on a single server
        • Reinstalling the MPP software
        • Reinstalling the primary EPM software on a dedicated EPM server
        • Reinstalling the EPM software in a single server system
        • Reinstalling the auxiliary EPM software
      • Validating Application Interface web service with Application Interface test client
        • Verifying communication with the Application Interface web service
        • Verifying outcalls and application launching with the Application Interface web service
        • Additional Application Interface web service validations with Application Interface test client
      • Avaya Experience Portal log files
        • EPM server logs
        • MPP server logs
          • Moving the MPP logs to a different location
          • Packing MPP logs and transcriptions in a TAR file
          • Packing MPP logs and transcriptions using getmpplogs.sh
          • Restoring packed MPP log files
        • Application server logs
        • Third party logs for ASR and TTS servers
      • New common server R3
        • New common server R3
      • MPP MRCP Timers
        • Timer Release
    • Avaya Experience Portal events and associated alarms
      • Events and associated alarms overview
      • PADMN events
        • PADMN00001
        • PADMN00002
        • PADMN00003
        • PADMN00004
        • PADMN00005
        • PADMN00006
        • PADMN00007
        • PADMN00008
        • PADMN00009
        • PADMN01001
        • PADMN01002
        • PADMN01003
        • PADMN01004
        • PADMN01005
        • PADMN01006
        • PADMN01007
        • PADMN01008
        • PADMN01009
        • PADMN01010
        • PADMN01011
        • PADMN01012
        • PADMN01013
        • PADMN01014
        • PADMN01101
        • PADMN01102
        • PADMN01103
        • PADMN01104
        • PADMN01105
        • PADMN01106
        • PADMN01107
        • PADMN01108
        • PADMN01109
        • PADMN01110
        • PADMN01111
        • PADMN01112
        • PADMN01113
        • PADMN01114
        • PADMN01115
        • PADMN01116
        • PADMN01117
        • PADMN01118
        • PADMN01119
        • PADMN01120
        • PADMN01121
        • PADMN01122
        • PADMN01123
        • PADMN01124
        • PADMN01125
        • PADMN01126
        • PADMN01127
        • PADMN01128
        • PADMN01129
        • PADMN01130
        • PADMN01131
        • PADMN01401
        • PADMN01402
        • PADMN01403
        • PADMN01404
        • PADMN01501
        • PADMN01502
        • PADMN01503
        • PADMN01504
        • PADMN01801
        • PADMN01802
        • PADMN01803
        • PADMN02101
        • PADMN02102
        • PADMN02103
        • PADMN02104
        • PADMN02105
        • PADMN02106
        • PADMN02301
        • PADMN02302
        • PADMN02303
        • PADMN02304
        • PADMN02305
        • PADMN02306
        • PADMN02307
        • PADMN02308
        • PADMN02309
        • PADMN02401
        • PADMN02402
        • PADMN02403
        • PADMN03501
        • PADMN03503
        • PADMN03601
        • PADMN03602
        • PADMN03603
        • PADMN03604
        • PADMN03605
        • PADMN03606
        • PADMN03607
        • PADMN03608
        • PADMN03609
        • PADMN03610
        • PADMN03611
        • PADMN03612
        • PADMN03613
        • PADMN03614
        • PADMN03615
        • PADMN03616
        • PADMN03617
        • PADMN03618
        • PADMN03619
        • PADMN03620
        • PADMN03621
        • PADMN03622
        • PADMN03623
        • PADMN03701
        • PADMN03702
        • PADMN03801
        • PADMN03802
        • PADMN03804
        • PADMN03810
        • PADMN03811
        • PADMN03812
        • PADMN10001
        • PADMN10002
        • PADMN10003
        • PADMN10004
        • PADMN10005
        • PADMN10006
        • PADMN10007
      • PADTL events
        • PADTL00018
        • PADTL00101
        • PADTL00102
        • PADTL00103
      • PAIWS events
        • PAIWS_E001
        • PAIWS_E002
        • PAIWS_E003
        • PAIWS_E004
        • PAIWS_E005
        • PAIWS_E006
        • PAIWS_E007
        • PAIWS_E008
        • PAIWS_E009
        • PAIWS_E010
        • PAIWS_E011
        • PAIWS_E012
        • PAIWS_E013
        • PAIWS_F001
        • PAIWS_F002
        • PAIWS_F003
        • PAIWS_F004
        • PAIWS_F005
        • PAIWS_R001
        • PAIWS_W001
        • PAIWS_W002
        • PAIWS_W003
        • PAIWS_W004
        • PAIWS_W005
        • PAIWS_W006
        • PAIWS_W007
        • PAIWS_W008
        • PAIWS_W009
        • PAIWS_W010
        • PAIWS_W011
        • PAIWS_W012
        • PAIWS_W013
        • PAIWS_W014
        • PAIWS_W015
        • PAIWS_W016
        • PAIWS_W017
        • PAIWS_W018
        • PAIWS_W019
        • PAIWS_W020
        • PAIWS_W021
        • PAIWS_W022
        • PAIWS_W023
        • PAIWS_W024
        • PAIWS_W025
        • PAIWS_W026
        • PAIWS_W027
        • PAIWS_W028
        • PAIWS_W029
        • PAIWS_W030
        • PAIWS_W031
        • PAIWS_W032
        • PAIWS_W033
        • PAIWS_W034
        • PAIWS_W035
        • PAIWS_W036
        • PAIWS_W037
        • PAIWS_W038
        • PAIWS_W039
        • PAIWS_W040
        • PAIWS_W041
        • PAIWS_W042
        • PAIWS_W043
        • PAIWS_W044
        • PAIWS_W045
        • PAIWS_W046
        • PAIWS_W047
        • PAIWS_W048
        • PAIWS_W049
        • PAIWS_W050
        • PAIWS_W051
        • PAIWS_W052
        • PAIWS_W053
        • PAIWS_W054
      • PALOG events
        • PALOG00001
        • PALOG00002
        • PALOG00003
        • PALOG00004
        • PALOG00005
        • PALOG00006
        • PALOG00007
        • PALOG00008
        • PALOG00009
        • PALOG00010
        • PALOG00011
        • PALOG00012
        • PALOG00013
        • PALOG00014
        • PALOG00015
        • PALOG00016
        • PALOG00017
      • PAPP events
        • PAPP_00001
        • PAPP_00011
        • PAPP_00021
        • PAPP_00031
        • PAPP_00041
        • PAPP_00051
        • PAPP_00061
        • PAPP_00071
        • PAPP_00081
        • PAPP_00091
        • PAPP_00002
        • PAPP_00012
        • PAPP_00022
        • PAPP_00032
        • PAPP_00042
        • PAPP_00052
        • PAPP_00062
        • PAPP_00072
        • PAPP_00082
        • PAPP_00092
        • PAPP_00003
        • PAPP_00013
        • PAPP_00023
        • PAPP_00033
        • PAPP_00043
        • PAPP_00053
        • PAPP_00063
        • PAPP_00073
        • PAPP_00083
        • PAPP_00093
      • PASR events
        • PASR_00001
        • PASR_00002
        • PASR_00003
        • PASR_00004
        • PASR_00005
        • PASR_00006
        • PASR_00007
        • PASR_00008
        • PASR_00009
        • PASR_00010
        • PASR_00011
        • PASR_00012
        • PASR_00013
        • PASR_00014
        • PASR_00015
        • PASR_00016
        • PASR_00017
        • PASR_00018
        • PASR_00019
      • PAVB events
        • PAVB_00001
        • PAVB_00002
        • PAVB_00003
        • PAVB_00004
        • PAVB_00005
        • PAVB_00006
        • PAVB_00101
        • PAVB_00102
        • PAVB_00103
        • PAVB_00104
        • PAVB_00106
        • PAVB_00107
        • PAVB_00109
        • PAVB_00110
        • PAVB_00111
        • PAVB_00112
        • PAVB_00113
        • PAVB_00128
        • PAVB_00131
        • PAVB_00133
        • PAVB_00134
        • PAVB_00136
        • PAVB_00137
        • PAVB_00138
        • PAVB_00139
        • PAVB_00140
        • PAVB_00141
        • PAVB_00142
        • PAVB_00143
        • PAVB_00144
        • PAVB_00146
        • PAVB_00147
        • PAVB_00148
        • PAVB_00149
        • PAVB_00151
        • PAVB_00153
        • PAVB_00156
        • PAVB_00157
        • PAVB_00159
        • PAVB_00160
        • PAVB_00161
        • PAVB_00162
        • PAVB_00163
        • PAVB_00165
        • PAVB_00166
        • PAVB_00167
        • PAVB_00169
        • PAVB_00170
        • PAVB_00173
        • PAVB_00174
        • PAVB_00175
        • PAVB_00176
        • PAVB_00178
        • PAVB_00179
        • PAVB_00180
        • PAVB_00181
        • PAVB_00183
        • PAVB_00184
        • PAVB_00185
        • PAVB_00186
        • PAVB_00187
        • PAVB_00188
        • PAVB_00189
        • PAVB_00190
        • PAVB_00191
        • PAVB_00193
        • PAVB_00194
        • PAVB_00195
        • PAVB_00196
        • PAVB_00197
        • PAVB_00198
        • PAVB_00200
        • PAVB_00202
        • PAVB_00203
        • PAVB_00204
        • PAVB_00208
        • PAVB_00212
        • PAVB_00213
        • PAVB_00216
        • PAVB_00218
        • PAVB_00219
        • PAVB_00220
        • PAVB_00222
        • PAVB_00224
        • PAVB_00225
        • PAVB_00226
        • PAVB_00227
        • PAVB_00230
        • PAVB_00305
        • PAVB_01001
        • PAVB_01004
        • PAVB_01016
        • PAVB_01018
        • PAVB_01019
        • PAVB_01020
        • PAVB_01021
        • PAVB_01024
        • PAVB_01026
        • PAVB_01027
        • PAVB_01028
        • PAVB_01029
        • PAVB_01030
        • PAVB_01031
        • PAVB_01032
        • PAVB_01033
        • PAVB_01034
        • PAVB_01035
        • PAVB_01037
        • PAVB_01038
        • PAVB_01039
        • PAVB_01040
        • PAVB_01041
        • PAVB_01045
        • PAVB_01046
        • PAVB_01048
        • PAVB_01049
        • PAVB_01050
        • PAVB_01051
        • PAVB_01052
        • PAVB_01053
        • PAVB_01054
        • PAVB_01055
        • PAVB_01056
        • PAVB_01057
        • PAVB_01058
        • PAVB_01059
        • PAVB_01065
        • PAVB_01073
        • PAVB_01074
        • PAVB_01075
        • PAVB_01076
        • PAVB_01077
        • PAVB_01078
        • PAVB_01079
        • PAVB_01080
        • PAVB_01081
        • PAVB_01082
        • PAVB_01083
        • PAVB_01084
        • PAVB_01085
        • PAVB_02001
        • PAVB_02002
        • PAVB_02003
        • PAVB_03001
        • PAVB_03003
        • PAVB_03006
        • PAVB_03008
        • PAVB_03009
        • PAVB_03010
        • PAVB_03011
        • PAVB_03013
        • PAVB_03020
        • PAVB_03022
        • PAVB_03023
        • PAVB_03024
        • PAVB_03025
        • PAVB_03026
        • PAVB_03027
        • PAVB_03028
        • PAVB_03029
        • PAVB_03035
        • PAVB_03036
        • PAVB_03037
        • PAVB_03038
        • PAVB_03039
        • PAVB_03040
        • PAVB_03041
        • PAVB_03042
        • PAVB_03043
        • PAVB_03045
        • PAVB_03046
        • PAVB_03047
        • PAVB_03048
        • PAVB_03049
        • PAVB_03050
        • PAVB_03051
        • PAVB_03052
        • PAVB_03053
        • PAVB_03055
        • PAVB_03056
        • PAVB_03057
        • PAVB_03059
        • PAVB_03060
        • PAVB_03061
        • PAVB_03062
        • PAVB_03063
        • PAVB_03064
        • PAVB_03098
        • PAVB_03099
        • PAVB_03100
        • PAVB_03101
        • PAVB_03103
        • PAVB_03104
        • PAVB_03105
        • PAVB_03106
        • PAVB_03107
        • PAVB_03109
        • PAVB_03110
        • PAVB_03111
        • PAVB_03112
        • PAVB_03151
        • PAVB_03152
        • PAVB_03154
        • PAVB_03155
        • PAVB_03156
        • PAVB_03158
        • PAVB_03160
        • PAVB_03162
        • PAVB_03163
        • PAVB_03164
        • PAVB_03165
        • PAVB_03169
        • PAVB_03170
        • PAVB_03172
        • PAVB_03173
        • PAVB_03174
        • PAVB_03175
        • PAVB_03176
        • PAVB_03177
        • PAVB_03178
        • PAVB_03179
        • PAVB_03180
        • PAVB_03181
        • PAVB_03182
        • PAVB_03184
        • PAVB_03185
        • PAVB_03186
        • PAVB_03188
        • PAVB_03189
        • PAVB_03190
        • PAVB_03199
        • PAVB_03200
        • PAVB_03201
        • PAVB_03306
        • PAVB_03307
        • PAVB_03308
        • PAVB_03309
        • PAVB_03310
        • PAVB_03313
        • PAVB_03314
        • PAVB_03315
        • PAVB_03316
        • PAVB_03317
        • PAVB_03318
        • PAVB_03319
        • PAVB_03320
        • PAVB_03321
        • PAVB_03323
        • PAVB_03324
        • PAVB_03325
        • PAVB_03326
        • PAVB_03328
        • PAVB_03329
        • PAVB_03331
        • PAVB_03332
        • PAVB_03333
        • PAVB_03334
        • PAVB_03335
        • PAVB_04001
        • PAVB_04002
        • PAVB_04005
        • PAVB_04006
        • PAVB_04007
        • PAVB_04008
        • PAVB_04009
        • PAVB_04010
        • PAVB_04011
        • PAVB_04012
        • PAVB_04013
        • PAVB_04015
        • PAVB_04016
        • PAVB_04018
        • PAVB_04041
        • PAVB_04045
        • PAVB_04046
        • PAVB_05003
        • PAVB_05005
        • PAVB_05006
        • PAVB_05026
        • PAVB_05027
        • PAVB_06003
        • PAVB_06004
        • PAVB_06005
        • PAVB_06006
        • PAVB_06007
        • PAVB_06009
        • PAVB_06011
        • PAVB_06013
        • PAVB_06015
        • PAVB_06017
        • PAVB_06018
        • PAVB_06019
        • PAVB_06020
        • PAVB_07001
        • PAVB_07002
        • PAVB_07004
        • PAVB_07005
        • PAVB_07008
        • PAVB_07009
        • PAVB_07010
        • PAVB_07013
        • PAVB_07016
        • PAVB_07017
        • PAVB_07021
        • PAVB_07024
        • PAVB_08002
        • PAVB_08003
        • PAVB_08004
        • PAVB_08005
        • PAVB_08006
        • PAVB_08007
        • PAVB_08008
        • PAVB_08009
        • PAVB_08010
        • PAVB_08011
        • PAVB_08012
        • PAVB_08013
      • PBUD events
        • PBUD_00001
        • PBUD_00002
        • PBUD_00003
        • PBUD_00004
        • PBUD_00005
        • PBUD_00006
        • PBUD_00007
        • PBUD_00008
        • PBUD_00009
        • PBUD_00010
        • PBUD_00011
        • PBUD_00012
        • PBUD_00101
        • PBUD_00102
        • PBUD_00103
        • PBUD_00104
        • PBUD_00105
        • PBUD_00106
        • PBUD_00111
        • PBUD_00112
        • PBUD_00113
        • PBUD_00114
        • PBUD_00115
        • PBUD_00121
        • PBUD_00122
        • PBUD_00123
        • PBUD_00124
        • PBUD_00125
        • PBUD_00126
        • PBUD_00130
        • PBUD_00131
        • PBUD_00132
        • PBUD_00141
        • PBUD_00151
        • PBUD_00152
        • PBUD_00153
        • PBUD_00154
      • PCDH events
        • PCDH_00001
        • PCDH_00002
        • PCDH_00003
        • PCDH_00004
        • PCDH_00005
        • PCDH_00006
        • PCDH_00007
        • PCDH_00008
        • PCDH_00009
        • PCDH_00010
        • PCDH_00011
        • PCDH_00012
        • PCDH_00013
        • PCDH_00014
        • PCDH_00015
        • PCDH_00016
        • PCDH_00017
        • PCDH_00018
        • PCDH_00019
        • PCDH_00020
        • PCDH_00021
        • PCDH_00022
        • PCDH_00023
        • PCDH_00024
        • PCDH_00025
        • PCDH_00026
        • PCDH_00027
        • PCDH_00028
        • PCDH_00029
        • PCDH_00030
        • PCDH_00031
        • PCDH_00101
        • PCDH_00102
        • PCDH_00103
        • PCDH_00104
        • PCDH_00105
        • PCDH_00106
        • PCDH_00107
        • PCDH_00108
        • PCDH_00109
        • PCDH_00110
      • PCERT events
        • PCERT02511
        • PCERT02512
        • PCERT02513
        • PCERT02514
      • PCRS events
        • PCRS_00001
        • PCRS_00002
        • PCRS_00003
      • PCXI events
        • PCXI_00001
        • PCXI_00002
        • PCXI_00003
        • PCXI_00004
        • PCXI_00005
        • PCXI_00006
        • PCXI_00007
        • PCXI_00008
        • PCXI_00009
        • PCXI_00010
        • PCXI_00011
        • PCXI_00012
        • PCXI_00013
        • PCXI_00014
        • PCXI_00015
        • PCXI_00016
        • PCXI_00017
        • PCXI_00018
        • PCXI_00019
        • PCXI_00020
        • PCXI_00021
        • PCXI_00022
      • PEASG Events
        • PEASG02501
        • PEASG02502
        • PEASG02503
      • PEML events
        • P_EML-DT01
        • P_EML-DT02
        • P_EML-DT03
        • P_EML-LN04
        • P_EML-LN07
        • P_EML-LN08
        • P_EML-LN11
        • P_EML-LN12
        • P_EML-LN13
        • P_EML-LN16
        • P_EML-LN20
        • P_EML-LN21
        • P_EML-LN27
        • P_EML-LN28
        • P_EML-SC06
        • P_EML-SC07
        • P_EML-SC10
        • P_EML-SC12
        • P_EML-SR01
        • P_EML-SR02
        • P_EML-SR04
        • P_EML-SR07
        • P_EML-SR09
        • P_EML-SR10
        • P_EML-SR11
        • P_EML-SR12
        • P_EML-SR13
      • PEVTM events
        • PEVTM00001
        • PEVTM00002
        • PEVTM00003
        • PEVTM00004
        • PEVTM00005
        • PEVTM00006
        • PEVTM00007
        • PEVTM00008
        • PEVTM00009
        • PEVTM00010
        • PEVTM00011
        • PEVTM00012
        • PEVTM00013
        • PEVTM00014
        • PEVTM00015
        • PEVTM00016
      • PLICE events
        • PLICE00001
        • PLICE00002
        • PLICE00003
        • PLICE00004
        • PLICE00005
        • PLICE00006
        • PLICE00007
        • PLICE00008
        • PLICE00009
        • PLICE00010
        • PLICE00011
        • PLICE00012
        • PLICE00013
        • PLICE00014
        • PLICE00015
        • PLICE00016
        • PLICE00017
        • PLICE00018
        • PLICE00019
        • PLICE00020
        • PLICE00021
        • PLICE00022
          • Proposed Solution
        • PLICE00024
        • PLICE00025
        • PLICE00026
          • Proposed Solution
        • PLICE00027
        • PLICE00028
      • PLOG events
        • PLOG_00001
        • PLOG_00002
        • PLOG_00003
        • PLOG_00004
        • PLOG_00005
        • PLOG_00006
        • PLOG_00007
      • PMMGR events
        • PMMGR00004
        • PMMGR00006
      • PLOGR events
        • PLOGR00001
        • PLOGR00002
        • PLOGR00003
        • PLOGR00004
        • PLOGR10001
        • PLOGR10002
        • PLOGR10003
        • PLOGR10004
      • PLSTNR events
        • PLSTNR0001
        • PLSTNR0002
        • PLSTNR0003
        • PLSTNR0004
        • PLSTNR0005
        • PLSTNR0006
        • PLSTNR0007
        • PLSTNR0008
        • PLSTNR0009
        • PLSTNR0010
        • PLSTNR0011
        • PLSTNR0012
        • PLSTNR0013
        • PLSTNR0014
        • PLSTNR0015
        • PLSTNR0016
        • PLSTNR0017
        • PLSTNR0018
        • PLSTNR0019
        • PLSTNR0020
        • PLSTNR0021
        • PLSTNR0022
        • PLSTNR0023
        • PLSTNR0024
      • PMMS events
        • PMMS_00001
        • PMMS_00002
        • PMMS_00003
        • PMMS_00004
      • PMRCP events
        • PMRCP00001
        • PMRCP00002
        • PMRCP00003
        • PMRCP00004
        • PMRCP00005
        • PMRCP00006
        • PMRCP00007
        • PMRCP00008
        • PMRCP00009
        • PMRCP00010
      • PMUG events
        • PMUG_00001
        • PMUG_00002
        • PMUG_00003
        • PMUG_00004
        • PMUG_00005
        • PMUG_00006
        • PMUG_00007
        • PMUG_00008
        • PMUG_00009
        • PMUG_00010
      • POMS events
        • POMS_00001
        • POMS_00002
        • POMS_00003
        • POMS_00004
        • POMS_00005
        • POMS_00006
        • POMS_00007
        • POMS_00008
        • POMS_00009
        • POMS_00010
        • POMS_00011
        • POMS_00012
        • POMS_00013
        • POMS_00014
        • POMS_00015
        • POMS_00016
        • POMS_00017
        • POMS_00018
        • POMS_00019
        • POMS_00020
        • POMS_00021
        • POMS_00022
        • POMS_00023
        • POMS_00024
        • POMS_00025
        • POMS_00026
        • POMS_00027
        • POMS_00028
        • POMS_00029
        • POMS_00030
        • POMS_00031
        • POMS_00032
        • POMS_00033
        • POMS_00034
        • POMS_00035
        • POMS_00036
        • POMS_00037
        • POMS_00038
        • POMS_00039
        • POMS_00040
        • POMS_00041
        • POMS_00042
        • POMS_00043
        • POMS_00044
        • POMS_00045
        • POMS_00046
        • POMS_00047
        • POMS_00048
        • POMS_00049
        • POMS_00050
        • POMS_00051
        • POMS_00052
        • POMS_00053
        • POMS_00054
        • POMS_00055
        • POMS_00056
        • POMS_00057
        • POMS_00058
        • POMS_00059
        • POMS_00060
        • POMS_00061
        • POMS_00062
        • POMS_00063
        • POMS_00064
        • POMS_00065
        • POMS_00066
        • POMS_00067
        • POMS_00068
        • POMS_00069
        • POMS_00070
        • POMS_00071
        • POMS_00072
        • POMS_00073
        • POMS_00074
        • POMS_00075
        • POMS_00076
        • POMS_00077
        • POMS_00078
        • POMS_00079
        • POMS_00080
        • POMS_00081
        • POMS_00082
        • POMS_00083
        • POMS_00084
        • POMS_00085
        • POMS_00086
        • POMS_00087
        • POMS_00088
        • POMS_00089
        • POMS_00090
        • POMS_00091
        • POMS_00092
        • POMS_00093
        • POMS_00094
        • POMS_00095
        • POMS_00096
        • POMS_00097
        • POMS_00098
        • POMS_00099
        • POMS_00100
        • POMS_00101
        • POMS_00102
        • POMS_00103
        • POMS_00104
        • POMS_00105
        • POMS_00106
        • POMS_00107
        • POMS_00108
        • POMS_00109
        • POMS_00110
        • POMS_00111
        • POMS_00112
        • POMS_00113
        • POMS_00114
        • POMS_00115
        • POMS_00116
        • POMS_00117
        • POMS_00118
        • POMS_00119
        • POMS_00120
        • POMS_00121
        • POMS_00122
        • POMS_00123
        • POMS_00124
        • POMS_00125
        • POMS_00126
        • POMS_00127
        • POMS_00128
        • POMS_00129
        • POMS_00130
        • POMS_00131
        • POMS_00132
        • POMS_00133
        • POMS_00134
        • POMS_00135
        • POMS_00136
        • POMS_00137
        • POMS_00138
        • POMS_00139
        • POMS_00140
        • POMS_00141
        • POMS_00142
        • POMS_00143
        • POMS_00144
        • POMS_00145
        • POMS_00146
        • POMS_00147
        • POMS_00148
        • POMS_00149
        • POMS_00150
        • POMS_00151
        • POMS_00152
        • POMS_00153
        • POMS_00154
        • POMS_00155
        • POMS_00156
        • POMS_00157
        • POMS_00158
        • POMS_00159
        • POMS_00160
        • POMS_00161
        • POMS_00162
        • POMS_00163
        • POMS_00164
        • POMS_00165
        • POMS_00166
        • POMS_00167
        • POMS_00168
        • POMS_00169
        • POMS_00170
        • POMS_00171
        • POMS_00172
        • POMS_00173
        • POMS_00174
        • POMS_00175
        • POMS_00176
        • POMS_00177
        • POMS_00178
        • POMS_00179
        • POMS_00180
        • POMS_00181
        • POMS_00182
        • POMS_00183
        • POMS_00184
        • POMS_00185
        • POMS_00186
        • POMS_00187
        • POMS_00188
        • POMS_00189
        • POMS_00190
        • POMS_00191
        • POMS_00192
        • POMS_00193
        • POMS_00194
        • POMS_00195
        • POMS_00196
        • POMS_00197
        • POMS_00198
        • POMS_00199
        • POMS_00200
        • POMS_00201
        • POMS_00202
        • POMS_00203
        • POMS_00204
        • POMS_00205
        • POMS_00206
        • POMS_00207
        • POMS_00208
        • POMS_00209
        • POMS_00210
        • POMS_00211
        • POMS_00212
        • POMS_00213
        • POMS_00214
        • POMS_00215
        • POMS_00216
        • POMS_00217
        • POMS_00218
        • POMS_00219
        • POMS_00220
        • POMS_00221
        • POMS_00222
        • POMS_00223
        • POMS_00224
        • POMS_00225
        • POMS_00226
        • POMS_00227
        • POMS_00228
        • POMS_00229
        • POMS_00230
        • POMS_00231
        • POMS_00232
        • POMS_00233
        • POMS_00234
        • POMS_00235
        • POMS_00236
        • POMS_00237
        • POMS_00238
        • POMS_00239
        • POMS_00240
        • POMS_00241
        • POMS_00242
        • POMS_00243
        • POMS_00244
        • POMS_00245
        • POMS_00246
        • POMS_00247
        • POMS_00248
        • POMS_00249
        • POMS_00250
        • POMS_00251
        • POMS_00252
        • POMS_00253
        • POMS_00254
        • POMS_00255
        • POMS_00256
        • POMS_00257
        • POMS_00258
        • POMS_00259
        • POMS_00260
        • POMS_00261
        • POMS_00262
        • POMS_00263
        • POMS_00264
        • POMS_00265
        • POMS_00266
        • POMS_00267
        • POMS_00268
        • POMS_00269
        • POMS_00270
        • POMS_00271
        • POMS_00272
        • POMS_00273
        • POMS_00274
        • POMS_00275
        • POMS_00276
        • POMS_00277
        • POMS_00278
        • POMS_00279
        • POMS_00280
        • POMS_00281
        • POMS_00282
        • POMS_00283
        • POMS_00284
        • POMS_00285
        • POMS_00286
        • POMS_00287
        • POMS_00288
        • POMS_00289
        • POMS_00290
        • POMS_00291
        • POMS_00292
        • POMS_00293
        • POMS_00294
        • POMS_00295
        • POMS_00296
        • POMS_00297
        • POMS_00298
        • POMS_00299
        • POMS_00300
        • POMS_00301
        • POMS_00302
        • POMS_00303
        • POMS_00304
        • POMS_00305
        • POMS_00306
        • POMS_00307
        • POMS_00308
        • POMS_00309
        • POMS_00310
        • POMS_00311
        • POMS_00312
        • POMS_00313
        • POMS_00314
        • POMS_00315
        • POMS_00316
        • POMS_00317
        • POMS_00318
        • POMS_00319
        • POMS_00320
        • POMS_00321
        • POMS_00322
        • POMS_00323
        • POMS_00324
        • POMS_00325
        • POMS_00326
        • POMS_00327
        • POMS_00328
        • POMS_00329
        • POMS_00330
        • POMS_00331
        • POMS_00332
        • POMS_00333
        • POMS_00334
        • POMS_00335
        • POMS_00336
        • POMS_00337
        • POMS_00338
        • POMS_00339
        • POMS_00340
        • POMS_00341
        • POMS_00342
        • POMS_00343
        • POMS_00344
        • POMS_00345
        • POMS_00347
        • POMS_00348
        • POMS_00349
        • POMS_00350
        • POMS_00351
        • POMS_00352
        • POMS_00355
        • POMS_00356
        • POMS_00357
        • POMS_00358
        • POMS_00363
        • POMS_00364
        • POMS_00365
        • POMS_00366
        • POMS_00367
        • POMS_00368
        • POMS_00369
        • POMS_00370
        • POMS_00371
        • POMS_00372
        • POMS_00373
        • POMS_00374
        • POMS_00386
        • POMS_00387
        • POMS_00388
        • POMS_00389
        • POMS_00390
      • PSESM events
        • PSESM00001
        • PSESM00002
        • PSESM00003
        • PSESM00004
        • PSESM00005
        • PSESM00006
        • PSESM00007
        • PSESM00008
        • PSESM00009
        • PSESM00010
        • PSESM00011
        • PSESM00012
        • PSESM00013
        • PSESM00014
        • PSESM00015
        • PSESM00016
        • PSESM00017
        • PSESM00018
        • PSESM00019
        • PSESM00020
        • PSESM00021
        • PSESM00022
        • PSESM00023
        • PSESM00024
        • PSESM00025
        • PSESM00026
        • PSESM00027
        • PSESM00028
        • PSESM00029
        • PSESM00030
        • PSESM00031
        • PSESM00032
        • PSESM00033
        • PSESM00034
        • PSESM00035
        • PSESM00036
        • PSESM00037
        • PSESM00038
        • PSESM00039
        • PSESM00040
        • PSESM00041
        • PSESM00042
        • PSESM00043
        • PSESM00044
        • PSESM00045
        • PSESM00046
        • PSESM00047
        • PSESM00048
        • PSESM00049
        • PSESM00050
        • PSESM00051
        • PSESM00052
        • PSESM00053
        • PSESM00054
        • PSESM00055
        • PSESM00056
        • PSESM00057
        • PSESM00058
        • PSESM00059
        • PSESM00060
        • PSESM00061
        • PSESM00062
        • PSESM00063
        • PSESM00064
        • PSESM00065
        • PSESM00066
        • PSESM00067
        • PSESM00068
        • PSESM00070
        • PSESM00071
        • PSESM00072
        • PSESM00073
        • PSESM00074
        • PSESM00075
        • PSESM00076
        • PSESM00077
        • PSESM00078
        • PSESM00083
        • PSESM00089
        • PSESM00090
        • PSESM00091
        • PSESM00093
        • PSESM00094
        • PSESM00095
      • PSMS events
        • P_SMS-LN05
        • P_SMS-LN06
        • P_SMS-LN07
        • P_SMS-LN08
        • P_SMS-LN09
        • P_SMS-LN10
        • P_SMS-LN11
        • P_SMS-LN21
        • P_SMS-LN24
        • P_SMS-LN29
        • P_SMS-LN30
        • P_SMS-LN31
        • P_SMS-LN32
        • P_SMS-LN34
        • P_SMS-LN35
        • P_SMS-LN36
        • P_SMS-LN37
        • P_SMS-SC08
        • P_SMS-SC09
        • P_SMS-SC12
        • P_SMS-SR01
        • P_SMS-SR02
        • P_SMS-SR03
        • P_SMS-SR08
        • P_SMS-SR13
        • P_SMS-SR14
      • PSNMP events
        • PSNMP_I001
        • PSNMP_I002
        • PSNMP_I003
        • PSNMP_I004
        • PSNMP_I005
        • PSNMP_E001
        • PSNMP_E002
        • PSNMP_E003
        • PSNMP_E004
        • PSNMP_E005
        • PSNMP_E006
        • PSNMP_E007
        • PSNMP_E008
        • PSNMP_E009
        • PSNMP_E011
        • PSNMP_E012
        • PSNMP_W001
        • PSNMP_W002
        • PSNMP_W003
        • PSNMP_W004
        • PSNMP_W005
        • PSNMP_W006
        • PSNMP_W007
        • PSNMP_W008
        • PSNMP_W009
        • PSNMP02601
        • PSNMP02602
        • PSNMP02603
        • PSNMP02604
        • PSNMP02605
        • PSNMP02606
        • P_AMS_0300
        • LSNMP01001
        • LSNMP01003
        • LSNMP01006
      • PSYSM events
        • PSYSM00001
        • PSYSM00002
        • PSYSM00003
        • PSYSM00004
        • PSYSM00005
        • PSYSM00006
        • PSYSM00007
        • PSYSM00008
        • PSYSM00009
        • PSYSM00010
        • PSYSM00011
        • PSYSM00012
        • PSYSM00013
        • PSYSM00014
        • PSYSM00015
        • PSYSM00016
        • PSYSM00017
        • PSYSM00018
        • PSYSM00019
        • PSYSM00020
        • PSYSM00021
        • PSYSM00022
        • PSYSM00023
        • PSYSM00024
        • PSYSM00025
        • PSYSM00026
        • PSYSM00027
        • PSYSM00028
        • PSYSM00029
        • PSYSM00030
        • PSYSM00031
        • PSYSM00032
        • PSYSM00033
        • PSYSM00034
        • PSYSM00035
        • PSYSM00036
        • PSYSM00037
        • PSYSM00038
        • PSYSM00039
        • PSYSM00040
        • PSYSM00041
        • PSYSM00042
        • PSYSM00043
        • PSYSM00044
        • PSYSM00045
        • PSYSM00046
        • PSYSM00047
        • PSYSM00048
        • PSYSM00049
        • PSYSM00050
        • PSYSM00051
        • PSYSM00054
        • PSYSM00056
        • PSYSM00057
        • PSYSM00058
        • PSYSM00059
        • PSYSM00060
        • PSYSM00061
      • PTELE events
        • PTELE00001
        • PTELE00002
        • PTELE00003
        • PTELE00004
        • PTELE00005
        • PTELE00006
        • PTELE00007
        • PTELE00008
        • PTELE00009
        • PTELE00010
        • PTELE00011
        • PTELE00012
        • PTELE00013
        • PTELE00014
        • PTELE00015
        • PTELE00016
        • PTELE00017
        • PTELE00018
        • PTELE00019
        • PTELE00020
        • PTELE00021
        • PTELE00022
        • PTELE00023
        • PTELE00024
        • PTELE00025
        • PTELE00026
        • PTELE00027
        • PTELE00028
        • PTELE00029
        • PTELE00030
        • PTELE00031
        • PTELE00032
        • PTELE00033
        • PTELE00034
        • PTELE00035
        • PTELE00036
        • PTELE00037
        • PTELE00038
        • PTELE00039
        • PTELE00040
        • PTELE00041
        • PTELE00042
        • PTELE00043
        • PTELE00044
        • PTELE00045
        • PTELE00046
        • PTELE00047
        • PTELE00048
        • PTELE00049
        • PTELE00050
        • PTELE00051
        • PTELE00052
        • PTELE00053
        • PTELE00054
        • PTELE00055
        • PTELE00056
        • PTELE00057
        • PTELE00058
      • PTRC events
        • PTRC_00001
        • PTRC_00002
        • PTRC_00003
        • PTRC_00004
        • PTRC_00005
        • PTRC_00011
        • PTRC_00012
        • PTRC_00013
        • PTRC_00014
        • PTRC_00016
        • PTRC_00019
        • PTRC_00020
        • PTRC_00021
        • PTRC_00022
        • PTRC_00023
        • PTRC_00024
        • PTRC_00025
        • PTRC_00031
        • PTRC_00032
        • PTRC_00033
        • PTRC_00035
      • PTTS events
        • PTTS_00001
        • PTTS_00002
        • PTTS_00003
        • PTTS_00004
        • PTTS_00005
        • PTTS_00006
        • PTTS_00007
        • PTTS_00008
        • PTTS_00009
        • PTTS_00010
        • PTTS_00011
        • PTTS_00012
        • PTTS_00013
        • PTTS_00014
        • PTTS_00015
        • PTTS_00016
        • PTTS_00017
        • PTTS_00018
        • PTTS_00019
      • PTXT events
        • P_TXT00002
        • P_TXT00003
        • P_TXT00004
        • P_TXT00005
        • P_TXT00006
        • P_TXT00008
        • P_TXT00009
        • P_TXT00010
        • P_TXT00011
        • P_TXT00012
        • P_TXT00013
        • P_TXT00015
        • P_TXT00017
        • P_TXT00018
        • P_TXT00022
        • P_TXT00024
        • P_TXT00025
        • P_TXT00026
    • Implementing Avaya Experience Portal on multiple servers
      • Overview
      • Preparing to connect to Avaya Enterprise Linux using an Ethernet cable
      • Installing and configuring Avaya Enterprise Linux
      • State of identity variables in Master Software Image and on first boot
      • Restarting the Linux system in a single user mode for diagnostics
      • Overview
        • Installing Red Hat Enterprise Linux Server
      • Experience Portal software installation prerequisites
        • Prerequisites checklist for installing Avaya Experience Portal software
        • Default Red Hat umask
        • Platform Vendor Independent Check
          • High level packages required for the installation of Experience Portal 8.1
        • Verifying the Linux version number
        • Verifying server communication worksheet
          • Verifying communication between the primary EPM server and all other servers
          • Verifying communication between the MPP servers and all other servers
          • Manually mapping hostnames to connect the primary EPM with other servers
            • Optional: Verifying communication between the auxiliary EPM server and all other servers
        • Checking for stale or hung mount points
        • Verifying server time synchronization
        • Time Synchronization between the external database and EPM servers
        • Installing the Oracle JDBC driver
      • Installing the EPM and MPP software on different servers
        • AEP installation script
        • Installing the EPM software on the primary EPM server
        • Install the MPP software
          • MPP software installation
          • Installing the MPP software interactively
        • Directory details of the EPM system components
        • User accounts created during Experience Portal software installation
      • Optional: Installing the EPM software on auxiliary EPM server
      • Configuring and initializing the Avaya Experience Portal system
        • Checklist for configuring a basic Experience Portal system
        • Logging in to the EPM web interface using the Avaya Services init account
        • Logging in to the Experience Portal web interface
        • Installing the license file
        • Checklist for configuring external systems
          • Configuring browsers to use TLS security
          • Configuring a WebSphere Application Server to work with Nuance speech servers
          • Configuring A-Law encoding for Nuance ASR servers
          • Configuring parameters for getting recognition results from the Nuance server
        • Adding H.323 connections
        • Adding a SIP connection
        • Adding the MPP servers
        • Adding ASR servers
        • Adding TTS servers
        • Pre-configurations and installations required for adding a Nuance speech server
        • Optional: Adding the auxiliary EPM server
        • Starting all MPP servers
        • Adding the Experience Portal test application
        • Running the sample application
          • Test Application result for Call Classification option
          • Test Application result for Call Conferencing option
          • Test Application result for Call Merge option
        • Software Upgrade functionality
          • Optional: Disabling the InstallAgent RPM
          • Reinstalling the InstallAgent RPM
        • External time sources
          • Configuring the Primary EPM server to point to an external time source
        • Non-English language support
          • Non-English character support on the EPM web pages
            • Configuring Chinese on Avaya Enterprise Linux
            • Configuring Japanese on Avaya Enterprise Linux
            • Configuring Korean on Avaya Enterprise Linux
        • Disabling the RedHat Enterprise Linux GUI login page from displaying the user list
      • Troubleshooting installation issues
        • Installation log files
        • Changing the Product ID for an existing Experience Portal system
        • Changing PostgreSQL user account passwords
        • Time synchronization problems
          • Determining whether the servers are synchronized
          • Verify that the chronyd service is operating properly
          • Synchronizing the MPP or auxiliary EPM clock with the primary EPM
          • Time Synchronization between external database and EPM servers
        • Reloading the Experience Portal environment variables
        • File system check (fsck) reports error in number of days
      • Installation worksheets
        • Installation worksheets for the Avaya Experience Portal dedicated server configuration
        • Single server configuration worksheet
        • Primary EPM server installation worksheet
        • MPP server installation worksheet
        • Auxiliary EPM server installation worksheet
        • ASR server installation worksheet
        • TTS server installation worksheet
        • H.323 installation worksheet
        • SIP installation worksheet
        • Speech application installation worksheet
    • Implementing Avaya Experience Portal on a single server
      • Overview
      • Preparing to connect to Avaya Enterprise Linux using an Ethernet cable
      • Installing and configuring Avaya Enterprise Linux
      • State of identity variables in Master Software Image and on first boot
      • Restarting the Linux system in a single user mode for diagnostics
      • Overview
        • Installing Red Hat Enterprise Linux Server on a single server
      • Avaya Experience Portal software installation prerequisites
        • Prerequisites checklist for installing Avaya Experience Portal software on a single server
        • Default Red Hat umask
        • Platform Vendor Independent Check
          • High level packages required for the installation of Experience Portal 8.1
        • Verifying the Linux version number
        • Verifying communication between the Experience Portal server and the external systems
        • Manually mapping hostnames to connect the Experience Portal server with other servers in the system
        • Checking for stale or hung mount points
      • Installing Experience Portal
        • Installing the Avaya Experience Portal software
        • Directory details of the EPM system components
        • User accounts created during Experience Portal software installation
      • Optional: Installing a Tomcat application server
        • Optional: Single server Avaya Experience Portal and Application server configuration
        • Optional: Installing a Tomcat application server on the Experience Portal server
        • Optional: Manually installing a Tomcat application server on the Experience Portal server
        • Adding Tomcat user accounts
      • Uninstalling the Tomcat application server
      • Configuring and initializing the Avaya Experience Portal single server system
        • Checklist for configuring a basic Experience Portal system
        • Logging in to the EPM web interface using the Avaya Services init account
        • Logging in to the Experience Portal web interface
        • Checklist for configuring external systems
          • Configuring browsers to use TLS security
          • Configuring a WebSphere Application Server to work with Nuance speech servers
          • Configuring A-Law encoding for Nuance ASR servers
          • Configuring parameters for getting recognition results from the Nuance server
        • Installing the license file
        • Adding H.323 connections
        • Adding a SIP connection
        • Adding and starting the MPP server
        • Adding ASR servers
        • Adding TTS servers
        • Pre-configurations and installations required for adding a Nuance speech server
        • Adding the Experience Portal test application
        • Running the sample application
          • Test Application result for Call Classification option
          • Test Application result for Call Conferencing option
          • Test Application result for Call Merge option
        • Configure and run the Application Interface test client
          • Configuring Experience Portal for outcall
          • Running the Application Interface test client VPAppIntfClient.sh
        • Software Upgrade functionality
          • Optional: Disabling the InstallAgent RPM
          • Reinstalling the InstallAgent RPM
        • External time sources
          • Configuring the Primary EPM server to point to an external time source
        • Non-English language support
          • Non-English character support on the EPM web pages
            • Configuring Chinese on Avaya Enterprise Linux
            • Configuring Japanese on Avaya Enterprise Linux
            • Configuring Korean on Avaya Enterprise Linux
        • Disabling the RedHat Enterprise Linux GUI login page from displaying the user list
      • Troubleshooting installation issues
        • Installation log files
        • Changing PostgreSQL user account passwords
        • Changing the Product ID for an existing Experience Portal system
        • Reloading the Experience Portal environment variables
        • File system check (fsck) reports error in number of days
      • Installation worksheets
        • Installation worksheets for the Avaya Experience Portal single server configuration
        • Single server configuration worksheet
        • ASR server installation worksheet
        • TTS server installation worksheet
        • H.323 installation worksheet
        • SIP installation worksheet
        • Speech application installation worksheet
    • Upgrading to Avaya Aura Experience Portal 7.2
      • Avaya Aura Experience Portal system upgrade overview
        • System upgrade overview
        • Upgrading a system that uses Avaya Enterprise Linux
          • Upgrading the Primary EPM on Avaya Enterprise Linux
          • Upgrading an Auxiliary EPM on Avaya Enterprise Linux
          • Upgrading a Media Processing Platform (MPP) on Avaya Enterprise Linux
          • Upgrading a single server Experience Portal system on Avaya Enterprise Linux
        • Upgrading a system that uses Red Hat Enterprise Linux Server
          • Upgrading the Primary EPM on Red Hat Enterprise Linux Server
          • Upgrading an Auxiliary EPM on Red Hat Enterprise Linux Server
          • Upgrading a Media Processing Platform (MPP) on Red Hat Enterprise Linux Server
          • Upgrading the single server Experience Portal system on Red Hat Enterprise Linux Server
      • Upgrading the operating system
        • Operating system upgrade overview
        • Default Red Hat umask
        • Platform Vendor Independent Check
          • High level packages required for the installation of Experience Portal 8.1
        • Backing up data
        • Staging the Experience Portal 6.x or 7.x backup files on the Primary EPM before upgrading Experience Portal
        • Preparing to connect to Avaya Enterprise Linux using an Ethernet cable
        • Upgrading Avaya Enterprise Linux using an ISO image file
        • Upgrading Avaya Enterprise Linux from the software installation DVD
        • State of identity variables in Master Software Image and on first boot
        • Upgrading Red Hat Enterprise Linux Server on the dedicated EPM server
        • Upgrading Red Hat Enterprise Linux Server on a dedicated MPP server
        • Upgrading Red Hat Enterprise Linux Server on a single server system
        • Taking an MPP offline using the EPM web interface
        • Stopping the MPP service
        • Preventing loss of reporting data prior to upgrading MPP
      • Software upgrade prerequisites
        • Prerequisites checklist for upgrading Experience Portal
        • Minimum server hardware requirements
        • Disk space requirements
          • Space requirement for upgrading the primary EPM on Red Hat Enterprise Linux
          • Space requirement for upgrading the primary EPM on Avaya Enterprise Linux
        • License Requirements
        • Verifying the Linux version number
        • Verifying communication between the upgraded Experience Portal servers
        • Ensuring new SMS and Email records are created after upgrades
        • Checking for stale or hung mount points
        • Verifying server time synchronization
        • Updating the external database configuration
        • Installing the Oracle JDBC driver
      • Upgrading the EPM and MPP software on different servers
        • Upgrading the Primary EPM server
          • EPM software upgrade overview
          • Upgrading the Primary EPM software interactively
          • Copying and restoring the backup files
        • Upgrading an Auxiliary EPM server
          • Auxiliary EPM software upgrade overview
          • Upgrading the Auxiliary Experience Portal software interactively
        • Upgrading the MPP software
          • MPP software upgrade overview
          • Upgrading the MPP software interactively
          • Reestablishing the link between the EPM and the upgraded MPP
      • Upgrading an Auxiliary EPM server
        • Auxiliary EPM software upgrade overview
        • Upgrading the Auxiliary Experience Portal software interactively
      • Upgrading the Experience Portal software on a single server
        • Experience Portal software upgrade on a single server overview
        • Upgrading the Experience Portal software interactively on a single server
        • Reestablishing the link between the EPM and the MPP
      • Optional: Updating the co-resident application server
      • Configuring and testing an upgraded Avaya Experience Portal system
        • Avaya Experience Portal system configuration checklist for a system upgraded to 8.1
        • Upgrading the Experience Portal license
        • Running the sample application
        • Configure and run the Application Interface test client
          • Configuring Experience Portal for outcall
          • Running the Application Interface test client VPAppIntfClient.sh
        • Testing an individual MPP
        • External time sources
          • Configuring the Primary EPM server to point to an external time source
        • Enabling FIPS
        • Importing server identity certificates
        • Non-English language support
          • Non-English character support on the EPM web pages
            • Configuring Chinese on Avaya Enterprise Linux
            • Configuring Japanese on Avaya Enterprise Linux
            • Configuring Korean on Avaya Enterprise Linux
      • Troubleshooting upgrade issues
        • Upgrade installation log files
        • Primary EPM root certificate is signed with a weak hashing algorithm warning
        • Changing the Product ID for an existing Experience Portal system
        • Invalid password for database user
        • Time synchronization problems
        • Reloading the Experience Portal environment variables
        • Recovering Avaya Enterprise Linux configuration information after an upgrade
        • Restoring the previous operating system after an upgrade
          • Checklist for restoring the software on Avaya Enterprise Linux
            • Restoring the Avaya Enterprise Linux operating system
            • Restoring the software on the Primary EPM server or a single-server Experience Portal system running Avaya Enterprise Linux
            • Restoring the software on the Auxiliary EPM server running Avaya Enterprise Linux
            • Restoring the MPP software on a server running Avaya Enterprise Linux
          • Restoring the software on a dedicated Primary EPM server or a single-server EPM system running Red Hat Enterprise Linux Server
          • Restoring the software on an Auxiliary EPM server running Red Hat Enterprise Linux Server
          • Restoring a dedicated MPP server on Red Hat Enterprise Linux Server
      • Preupgrade worksheets
        • Primary EPM server upgrade worksheet
        • Auxiliary EPM server upgrade worksheet
        • MPP server upgrade worksheet
        • Single EPM server upgrade worksheet
  • Training videos
    • Administrator course
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Last Updated : Jun 05, 2026 |
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