ASR tab on the Speech Servers page field descriptions (view only)

Last Updated : Jun 05, 2026 |

Use this tab to view information about the Automatic Speech Recognition (ASR) servers currently administered on the Experience Portal system.

Tip:

To sort the servers by any column, click the up arrow (sort ascending) or down arrow (sort descending) in the column header.

Column or Button

Description

Zone

The name of the zone where the ASR servers are configured.

Zones filter icon

Zones filter icon
To filter zones, click this icon located at the right side of the page. The system opens the Zone filter window for selecting one or more zones.
Note:

The Zones filter icon only appears when you create new zones. If you do not create any new zones, you do not see the icon.

Name

The unique identifier for this ASR server on the Experience Portal system.

To view the parameters for an ASR server, click the name of the server in the table. Experience Portal opens the View ASR Server page.

Enable

Whether this ASR server is available for use by the Experience Portal system.

Network Address

The network address, or location, of the ASR server.

Engine Type

The type of ASR software engine the server uses.

The options are:

  • Nuance

  • Loquendo

  • Google

MRCP

The MRCP protocol used for allocating the media processing server resources (ASR).

Base Port

The port number on the ASR server to which requests for ASR services are sent.

The ASR server must be configured to receive and process requests through this port.

Total Number of Licensed ASR Resources

The total number of Nuance or Loquendo licenses available on this ASR server.

Experience Portal uses this information to determine the total number of ASR resources available to the Experience Portal system.

Languages

The languages that the ASR server can recognize.

Customize

Opens the ASR Custom Languages page. Using this page you can add custom languages and their respective language codes to the Automatic Speech Recognition (ASR) servers currently administered on the Avaya Experience Portal system. You can also delete the existing configured languages and their respective codes.