ccxml

CCXML Interpreter

This process controls all call handling behavior for each VoiceXML application that runs on the MPP. It also controls each request to obtain or release a telephony resource for a given VoiceXML application.

Powered by Oktopous™ ccXML Interpreter.

CdhService

Call Data Handler (CDH)

This process is a web service that runs when the EPM is downloading Contact Detail Records (CDRs) and Session Detail Records (SDRs).

EventMgr

Event Manager

This process collects events from other MPP processes and sends them to the network log web service on the EPM.

httpd

Apache Web Server

This process enables the other web services running on the MPP.

The first Apache Web Server process started by the daemon runs as root. The root process starts the processes that run as the avayavp user in the avayavpgroup group.

MmsServer

MPP Management Service (MMS)

This process is a web service interface that allows the EPM server to send commands to the MPP server. It runs only when the EPM is polling or sending commands to the MPP.

mppmaint

MPP Maintenance Utility

This is a cron process runs the MPP Maintenance Utility daily at 04:00 a.m. to purge CDRs, SDRs, and transcriptions data based on the retention period specified in the EPM.

mppmon

MPP Monitor

This process runs as root and monitors the httpd service and restarts them.

mppsysmgr

System Manager

This process handles the majority the tasks required to manage the MPP.

For example, this process monitors system resources such as CPU usage, memory usage, and disk usage. If any of these values exceed the baseline set in the EPM, the System Manager issues an alarm message.

When instructed by the EPM, the System Manager starts or stops all MPP processes and distributes EPM configuration updates to all MPP processes as they occur.

SessionManager

Session Manager

This process runs as root and integrates and controls the interaction between the MPP and media resources, as well as between the speech application and the ASR, TTS, and telephony components.

TransService

This process uploads any transcription data to the Experience Portal database.

vxmlmgr

VoiceXML Manager

This process works with the Session Manager to run multiple VoiceXML dialog sessions. It also interfaces with the CCXML, telephony, ASR, and TTS subsystems.

The VoiceXML Manager and the Session Manager communicate by sending messages. The Session Manager is responsible for interpreting these messages and routing the calls to the appropriate platform subsystems on behalf of the VoiceXML Manager.