Major alarm is generated by default. You can change the severity for this alarm by logging in to Experience Portal Manager and using the Alarm Codes page.
Trigger component
Avaya Experience Portal licensing issues
Problem description
The event message contains exception details.
The system encountered problems when retrieving or updating licensing information in the database.
Proposed Solution
Procedure
Ensure that the database is running properly:
If the database is not running properly, restart the database, and then restart the EPM.
If data is corrupted in the database, restore the database from a backup.
