Authorized user cannot log in to EPM

Last Updated : Dec 07, 2012 |

An authorized individual cannot log in to the EPM. This problem typically occurs because:

  • The user does not have the correct login ID or password.

  • The user entered the login ID or password incorrectly more than the allowable number of times, and the account is locked.

Proposed Solution

Procedure

  1. Verify that the user has entered the correct login ID and password.
  2. Check to see if the account is locked.
  3. If the account is locked, have a system administrator unlock it or wait for the lockout period to end.

    You can set the Lockout period on the Login Options web page.