PTELE00043

Last Updated : Feb 06, 2021 |
Event name

PTELE00043

Event text
Google Server shutdown stream from remote. Endpoint ID: {0}, Error Code: {1}, Error Msg: {2}
Associate alarm details

Name: QTELE00043

SNMP Trap ID: 17902

Trigger component
MPP Media Manager process: The Media Manager component encountered an error when communicated with Google Speech Server.

Problem description

The Google server shuts down media streaming from remote server.

Endpoint ID: {0}, Error Code: {1}, Error Msg: {2}

Common causes

  • Incorrect configuration.

  • Google Server is unavailable.

  • No permission to use that service for your service account.

  • Google Speech quota is over.

Proposed Solution

Procedure

  1. Check the configuration of the speech server and your Google account.
  2. Check the log files at the following location to know what caused the error:
    • $AVAYA_MPP_HOME/logs/process/MediaMgr/EndpointMgr

    • $AVAYA_MPP_HOME/logs/process/SessMgr

    For more information, see Google Speech recognition.