PLICE00001

Last Updated : Dec 06, 2012 |
Event name

PLICE00001

Event text

Unable to contact WebLM server {0}.

Associate alarm details

Name: QLICE00001

SNMP Trap ID: 17001

Event level

Warning event.

Major alarm is generated by default. You can change the severity for this alarm by logging in to Experience Portal Manager and using the Alarm Codes page.

Trigger component

Avaya Experience Portal licensing issues

Problem description

{0} - The URL of the license server.

The EPM licensing thread could not communicate with the license server the first time. For subsequent failures, Information event PLICE00006 will be generated until the licensing thread can communicate with the license server.

Reasons for the failure:

  • The URL of the license server was not configured correctly.

  • The Avaya Experience Portal license was not installed on the license server.

  • If the license server was installed on a separate server, the Tomcat server on the license server might not be running properly or there were network connection problems.

Proposed Solution

Procedure

  1. Verify that the URL of the license server is correct.
  2. Verify that the Avaya Experience Portal license is installed on the license server:

    • If the license server is installed on a separate server, verify that the license server is running properly.

    • If the license server is installed on a separate server, verify that network connection between Avaya Experience Portal and the license server has been established.