Use this page to combine one or more log files into a single compressed file that you can send to Avaya support if you are trying to troubleshoot a problem with the MPP.
Field or Button
Description
Select all check box
Pack all available files.
Logs
Pack all of the MPP log files.
Transcriptions and utterances
Pack all of the transcriptions and utterances saved by the applications running on the MPP.
Debug files
Pack all the debug (trace) data recorded on the MPP.
Pack
When you click Pack, Experience Portal creates a TAR file with the format <hostname>_<date and time stamp>_MPP.tar that contains all of the selected information.
In addition, Experience Portal creates a TAR file for each MPP component with the format <MPP component>_<hostname>_<date and time stamp>_MPP.tar.
