View Licensing page field descriptions

Last Updated : Jun 05, 2026 |
Use this page to:

  • View the number of licenses currently available on the Avaya Experience Portal system.

  • Verify that the connection to the WebLM license server is valid.

  • View the number of licenses currently available on the managed application installed on Avaya Experience Portal.

    Note:

    You can view these details only if you have installed a managed application on Avaya Experience Portal. For more information on the fields related to the managed application, see the documentation delivered with the respective managed application.

Important:

Experience Portal requires a valid license from Avaya. If this system is currently operating with an invalid license, a message is displayed in red stating the problem and when the grace period expires. If you do not replace the license within that time, Experience Portal sets all the acquired licenses to 0 (zero) and cannot handle any inbound or outbound calls.

This page contains the:

License Server Information section

Field

Description

License Server URL

The complete URL to the Avaya WebLM license server that is currently in use.

Last Updated

The last successful time that the License Server URL was changed.

Last Contacted

The last time that the communication with the license server was attempted.

Note:

This field is displayed only if the server was never able to successfully poll the license server.

Last Successful Poll

The last successful time that the licenses were acquired from the license server.

License Server Information icon

Opens the License Server URL page for updating the license server URL.

Licensed Products section

Field or Button

Description

Announcement Ports

The number of Announcement Ports licenses on your system.

The system requires an announcement port license to handle calls that do not require DTMF processing and/or ASR and TTS capability.

ASR Connections

The number of Automated Speech Response (ASR) licenses on your system.

ASR technology enables an interactive voice response (IVR) system to collect verbal responses from callers.

This setting is the maximum number of MRCP connections to ASR servers that can be active at any one time.

Note:

In Avaya Experience Portal 7.x or earlier, the ASR and TTS connection licenses enabled ASR and TTS speech servers on Experience Portal. The ASR/TTS port usage was not enforced based on the number of licenses. However, from Avaya Experience Portal 8.x onwards, the maximum concurrent ASR and TTS connections that can be established with on-premise ASR and TTS speech servers is enforced based on the number of ASR and TTS connection licenses that are provisioned.

Call Anchoring Ports

The number of Call Anchoring Ports on your system.

This setting is the maximum number of calls which can be simultaneously anchored at any given time.

Conversation Speech Connections

The number of Conversation Speech Connection licenses on your system.

This setting is the maximum number of simultaneous connections to Conversation Speech Servers, like Nuance Mix DLGaaS, that can be active at any one time.

Email Units

The number represents the email processing capacity that is on your system.

If the value is non-zero (positive), the email feature is enabled. If the value is zero, the email feature is disabled.

Note:

This feature is not required for using generation of email for reports and alarms.

Enable Media Encryption

Indicates if Media Encryption is enabled on your system.

Media Encryption provides data security.

If the value is a non-zero (positive) number, the media encryption is enabled. If it is zero, media encryption is disabled.

Enhanced Call Classification

The number of enhanced call classification licenses on your system.

Enhanced Call Classification licenses on the Experience Portal system provide the functionality to differentiate between human and answering machine responses to outbound calls.

If the value is a non-zero (positive) number, the enhanced call classification is enabled. If the value is zero, the enhanced call classification feature is disabled.

Google ASR Connections

The number of Google Automated Speech Response (ASR) licenses on your system.

This setting is the maximum number of simultaneous connections to Google ASR servers that can be active at any one time.

Google Dialogflow Connections

The number of Google Dialogflow licenses on your system.

This setting is the maximum number of simultaneous connections to Google Dialogflow servers that can be active at any given time.

Conversation Speech Connections

The number of Conversation Speech Connection licenses on your system.

This setting is the maximum number of simultaneous connections to Conversation Speech Servers, like Nuance Mix DLGaaS, that can be active at any one time.

HTML Units

The number represents the daily HTML processing capacity on your system. An HTML unit is required to handle an incoming HTML request.

SIP Signaling Connections

The number of SIP Signaling connections licenses on your system.

The system requires a SIP Signaling Connection to handle calls that do not require media (that is no RTP stream is created).

Note:

The maximum number of SIP Signaling Connections used by the system can not be greater than the sum of the Telephony Ports and Announcement Ports.

SMS Units

The number represents the SMS processing capacity that is on your system.

If the value is non-zero (positive), the SMS feature is enabled. If the value is zero, the SMS feature is disabled.

Telephony Ports

The number of Telephony Ports licenses on your system.

The system requires a telephony port license to handle calls that require DTMF processing and/or ASR capability and TTS capability.

TTS Connections

The number of Text-to-Speech (TTS) licenses on your system.

TTS technology enables an IVR system to render text content into synthesized speech output according to algorithms within the TTS software

This setting is the maximum number of MRCP connections to TTS servers that can be active at any one time.

Note:

In Avaya Experience Portal 7.x or earlier, the ASR and TTS connection licenses enabled ASR and TTS speech servers on Experience Portal. The ASR/TTS port usage was not enforced based on the number of licenses. However, from Avaya Experience Portal 8.x onwards, the maximum concurrent ASR and TTS connections that can be established with on-premise ASR and TTS speech servers is enforced based on the number of ASR and TTS connection licenses that are provisioned.

Video Server Connections

Specifies the maximum number of video connections to the video servers on the MPP.

Enter 0 (zero) to disable the video feature.

Zones

The number represents whether the Zone feature is enabled for the system or not.

If the value is non-zero (positive), the zone feature is enabled. If the value is zero, the zone feature is disabled.

Version

The version number of the license.

Expiration Date

The date when the license expires.

Last Contacted

The last time that the license server was contacted for acquiring licenses.

Note:

This field is displayed only if the server was never able to successfully acquire licenses.

Last Successful Poll

The last successful time that the licenses were acquired from the license server.

Last Changed

The last successful time that the licenses were different on the license server.

Avaya Experience Portal icon

Opens the Avaya Experience Portal License Settings page for updating the license settings.

Allocations button

Opens the Allocations page for displaying the H.323 and SIP ports configured and licensed for the system.