CCXML tab on the Event Handlers page field descriptions

Last Updated : Jun 05, 2026 |

Use this tab to configure the CCXML event handlers available to all MPPs on the Experience Portal system.

Column or Button

Description

Selection check box

Indicates the CCXML event handlers you want to delete.

There is no section check box next to:

  • Any Avaya-supplied error handlers, as these error handlers cannot be deleted.

  • The default error handler, even if it is customer-installed. If you want to delete it, specify a new default and then check the Selection check box associated with the old customer-installed default handler.

File Name

The name of the event handler file.

Upload Time

The options are:

  • <System>: This event handler was installed with Experience Portal.

  • The date and time at which the file was uploaded.

Default

The options are:

  • Current Default: This is the default event handler. Experience Portal uses this event handler for any application that does not have a specific event handler associated with it.

  • <Make Default> link: This is not the current default handler. Click this link to make this the default event handler.

Export

Opens the contents of the error handler in a browser window or saves it to your local machine.

Add

Opens the Add CCXML Event Handler page.

Delete

Deletes the selected event handlers.