Zone

The name of the zone where you want to add the application.

Name

The name used to identify this application on the Experience Portal system.

If you are using a Nuance server, the maximum length of this field is 32 characters.

Enable

Whether this application is available for use by the Experience Portal system.

The default is Yes, which means the application is available.

Type

The type of Multipurpose Internet Mail Extensions (MIME) encoding used by this application.

The options are:

• VoiceXML: If selected, Experience Portal displays the VoiceXML URL and related fields.

• CCXML: If selected, Experience Portal displays the CCXML URL and related fields.

• CCXML/VoiceXML: If selected, Experience Portaldisplays the VoiceXML URL, CCXML URL, and the related fields.

• CCXML(BNMS): If selected, Experience Portal displays the related fields.

  Note:

  CCXML(BNMS) type is for RFC 4240 (Support for Network Announcements in SIP). Where, BNMS implies Basic Network Media Services for SIP.

• SMS: If selected, Experience Portal displays the Continue button. Click Continue to view the SMS related fields.

• Email: If selected, Experience Portal displays the Continue button. Click Continue to view the email related fields.

• HTML : If selected, Experience Portal displays the Continue button. Click Continue to view the HTML related fields.

Message Type

The system displays this field if you have selected either SMS or Email application. Each SMS or email application can have the following message types:

• Regular - Application for handling regular messages.

• Delivery - Application for handling delivery messages.

• Regular and Delivery - Application for handling regular messages and delivery receipts.

Reserved SIP Calls

The option to reserve SIP ports for an application. This option is not available for SMS and email applications. The options are:

• None: No SIP ports are reserved for the application, and a call is answered only if there are free SIP ports available.

• Minimum: The application supports the minimum number of simultaneous calls. Once the minimum number, which you specify in the Requested field is reached and a new call arrives, the call is answered only if there are free SIP ports available.

• Maximum: The application supports the specified number of simultaneous calls. Once the maximum number, which you specify in the Requested field is reached and a new call arrives, the call is rejected even if there are free SIP ports available.

Requested

The minimum or maximum number of the Reserved SIP Calls requested for the application.

This field is enabled only when you select the Minimum or Maximum option in the Reserved SIP Calls field.

Engine Types

If this application uses Automatic Speech Recognition (ASR) resources, this field lets you select the ASR engine type that will be used.

The options are:

• No ASR: This application does not use ASR resources.

• The engine type associated with the ASR server to use for this application. The available engine types depend on the ASR servers on the Experience Portal system.

  For VoiceXML, CCXML, or VoiceXML/CCXML applications, you can select multiple ASR speech servers.

Select an individual entry in this list by clicking on it, or use Ctrl+Click and Shift+Click to select multiple entries.

Then, click to move the selected engine types to the Selected Engine Types field. To move the languages back from the Selected Engine Types field to the Engine Types field, click .

If you select an engine type, Experience Portal displays the following fields which are specific to an ASR speech server engine type:

• Languages

• Selected Languages

• Resources

• N Best List Length

• Speech Complete Timeout

• Speech Incomplete Timeout

• Vendor Parameters

Selected Engine Types

The ASR engine types that you select in the Engine Types pane appear in this pane.

Default Engine

This ensures that at least one engine is always selected, thereby helping to prevent errors and allowing grammars to load correctly for smooth recognition without manual intervention.

Languages

Displays all the languages that application servers can use on this system.

Select an individual entry in this list by clicking on it, or use Ctrl+Click and Shift+Click to select multiple entries.

Then, click to move the selected languages to the Selected Languages field. To move the languages back from the Selected Languages field to the Languages field, click .

This list is prepopulated with the list of the languages that were available for the designated ASR engine type when Experience Portal was released. It is maintained in a special file on the Experience Portal system and is not automatically updated. You must verify that the languages you select here are actually installed and available on the target ASR server.

You can add more languages to this list by clicking Configuration>Speech Servers from the EPM menu and selecting Customize in the ASR tab.

Selected Languages

All languages that you select in the Languages pane appear in this pane.

Resources

If an ASR speech server is selected, this field lets you select how the application acquires the ASR speech resource.

The options are:

• Acquire on call start and retain: Acquires the ASR speech resource at the beginning of the call and retains the resource till the end of the call.

• Acquire on first use and retain: Acquires the ASR speech resource on the first use of the speech request and retains the resource till the end of the call.

• Acquire and release as needed: Acquires the ASR speech resource when needed and releases the resource immediately after the dialogue is completed.

  Note:

  Before selecting the Acquire and release as needed option, check the license agreement with the speech vendor whether it is okay to release an acquired ASR speech resource before disconnecting the call.

N Best List Length

The maximum number of recognition results that the ASR engine can return.

Speech Complete Timeout

The number of milliseconds of silence required following user speech before the speech recognizer either accepts it and returns a result or reject it and returns a No Match event.

This value is used when the recognizer currently has a complete match of an active grammar, and specifies how long it should wait for more input declaring a match. By contrast, the incomplete timeout is used when the speech is an incomplete match to an active grammar.

Speech Incomplete Timeout

The number of milliseconds of silence following user speech after which a recognizer finalizes a result.

The incomplete timeout applies when the speech prior to the silence is an incomplete match of all active grammars. In this case, once the timeout is triggered, the speech recognizer rejects the partial result and returns a No Match event.

Project ID

The Google Dialogflow BOT Project ID.

This field is displayed only when you select Dialogflow in the ASR Engine Types field.

Location

The region for the Google Dialogflow BOT.

The system will default to using the Global region if you do not specify any value in this field.

This field is displayed only when you select Dialogflow in the ASR Engine Types field.

VAD Parameters

The Voice Activity Detection (VAD) parameters.

This field is displayed only when you select Dialogflow or Naunce DLGaaS in the ASR Engine Types field.

Vendor Parameters

Any vendor-specific or platform-specific parameters that the ASR server requires to function correctly with this speech application.

These parameters must be in the general form parameter=value. You can include as many parameters as you want. Use semi-colons (; ) to separate multiple entries.

For example, for Nuance DLGaaS, you may need to specify: ep.ThresholdSnr=12;Rec.PPR=1

Credentials

The authentication credentials for communicating with a Google Speech Engine or Google Dialogflow Engine.

The options are:

• Custom: Using this option the administrator can upload the credentials as a JSON file as defined by the Google Speech Engine or Google Dialogflow Engine.

• None: Using this option the administrator can delete any existing uploaded credentials file.

The Credentials field is displayed only when you select either Google Speech or Dialogflow in the ASR Engine Types field.

For more information on the authentication credentials, refer to the Google Speech Engine or Google Dialogflow Engine documentation.

Client ID

The client authentication credentials ID for communicating with a Nuance DLGaaS engine.

This field is displayed only when you select Nuance DLGaaS in the ASR Engine Type field.

For more information on the client authentication credentials, see the Nuance DLGaaS documentation.

Client Secret

The client authentication credentials secret for communicating with a Nuance DLGaaS engine.

This field is displayed only when you select Nuance DLGaaS in the ASR Engine Type field.

For more information on the client authentication credentials, see the Nuance DLGaaS documentation.

Application Launch type radio buttons

The options are:

• Inbound: This application handles inbound calls/messages from a URI or one or more specified telephone numbers.

• Inbound Default: This application handles all inbound calls/messages made to a number that is not associated with any other application.

• Outbound: This application handles outbound calls/messages.

Application Launch Parameters for Email Application

When defining Inbound Email applications, you can configure the launch parameters for the applications. The launch parameters allow you to assign multiple applications to a common incoming number or incoming email address. When a message arrives, the system checks if the message matches the options specified in the launch parameters. If the parameters match, the application receives the message, subject to the application launch order.

The options are:

• User Name: You can enter the user name that is specified in the Incoming Mail section of the Email Connection page in EPM. For this application, the system considers only those message that arrive on the configured email connection.

• User Name Expression: The pattern must be a standard regular expression that must return true when applied against the user name that is specified in the Incoming Mail section of the Email Connection page in EPM. For example, for a pattern of eptest(1|2), incoming emails from the email connection with user name such as “eptest1” or “eptest2” can launch the application.

Additional Launch Parameters:

• Component: You can select the following options:

  • To

  • Cc

  • Subject

  • Header

• Algorithm: You can select the following options:

  • Starts With: The selected component, for example the subject, must start with the specified pattern.

  • Starts With (and Remove): The selected component must start with the specified pattern and the pattern is removed before the message is given to the application.

  • Substring Match: The pattern might occur anywhere within the component.

  • Full String Match: The pattern and component must match exactly with no extra characters in either one.

  • Regular Expression: The pattern must be a standard regular expression that must return true when applied against the component. For example, a pattern of “b[ae]t” would mean that the component, for example the subject, must contain exactly bat or bet before the message is given to the application.

• Pattern: The text that you enter for the selected algorithm.

To add multiple launch parameters, click Add.

To remove a launch parameter, click Remove.

Number type radio buttons for Voice Application

The options are:

• Number: Instructs Experience Portal to associate the application with a single telephone number.

• Number Range: Instructs Experience Portal to associate the application with a sequential range of telephone numbers.

• URI: Instructs Experience Portal to associate the application with a single URI.

  Note:

  The URI field is displayed only for VoiceXML and CCXML Applications.

• Expression: Instructs Experience Portal to associate the application with a valid Short Code Expression.

  Note:

  The Expression field is displayed only for SMS and Email Applications.

Called Number

The definition of this field depends on the selected number type.

• Number: The Called Number field is the telephone number you want to associate with this application.

• Number Range: The Called Number field is the lowest telephone number in the range you want to associate with this application.

• URI: The Called Number field is not available.

You can enter from 1 to 15 digits. Do not include spaces or special characters such as (, ), or -.

To

Enter the highest telephone number in the range you want to associate with the application.

If you selected Number Range as the number type, this field is displayed. If you selected any other number type, this field is not available.

Called URI

Enter the URI you want to associate with the application.

If you selected URI as the number type, this field is displayed. If you have selected any other number type, this field is not available.

You can use any valid regular expression such as the following:

• Character classes: Distinguishes kinds of characters, for example, distinguishing between letters and digits. Characters such as: \d, \D, \w, \W, \s, \S, \t, \r, \n, \v, \f, [\b], \0, \cX, \xhh, \uhhhh, \u{hhhh} or \u{hhhhh}, \p{UnicodeProperty}, \P{UnicodeProperty}, \.

  For more information on Character classes, see Character classes.

• Assertions: Indicates the beginnings and endings of lines and words, and other patterns indicating in some way that a match is possible. Characters such as ^, $, \b, \B, x(?=y), x(?!y), (?<=y)x, (?<!y)x.

  For more information on Assertions, see Assertions.

• Groups and ranges: Indicates groups and ranges of expression characters. Characters such as: x|y, [xyz][a-c], [^xyz][^a-c], (x), \n, \k<Name>, (?<Name>x), (?:x).

  For more information on Groups and ranges, see Groups and ranges.

• Quantifiers: Indicates numbers of characters or expressions to match. Characters such as: x*, x+, x?, x{n}, x{n,}, x{n,m}, x*?, x+?, x??, x{n}?, x{n,}?, x{n,m}?.

  For more information on Quantifiers, see Quantifiers.

Add

Associates the number, range of numbers, or URI with the application.

After you click Add, the specified number, range of numbers, or URI appears in the display text box.

Number type radio buttons for SMS Application

When defining the Inbound SMS applications, you must configure the short codes for these applications.

Short Code/Long Number

Short Code Expression

If you select the number type Expression, associate this Short Code Expression with the application.

You can use any valid regular expression such as the following:

• ? to represent a single character

• * to represent multiple characters

If you select any other number type, this field is not available.

Display text box

If you have selected VoiceXML or CCXML Application, this field displays all the DNIS numbers and URIs that are mapped to the speech application.

If you have selected SMS Application, this field displays the short codes of the application.

Select an individual entry in this list by clicking on it, or use Ctrl+Click and Shift+Click to select multiple entries.

Remove

Removes the association between the selected entries in the display text box and the application.

Additional Launch Parameters for SMS Application

When defining Inbound SMS applications, you can configure the launch parameters for the applications. The launch parameters allow you to assign multiple applications to a common incoming number or incoming email address. When a message arrives, the system checks if the message matches the options specified in the launch parameters. If the parameters match, the application receives the message, subject to the application launch order.

The options are:

• Algorithm: You can select the following options:

  • None: No algorithm is selected for the message.

  • Starts With: The message must start with the specified pattern.

  • Starts With (and Remove): The message must start with the specified pattern and the pattern is removed before the message is given to the application.

  • Substring Match: The pattern might occur anywhere within the component.

  • Full String Match: The pattern and component must match exactly with no extra characters in either one.

  • Regular Expression: The pattern must be a standard regular expression that must return true when applied against the component. For example, a pattern of “b[ae]t” would mean that the message must contain exactly bat or bet before the message is given to the application.

• Pattern: The text that you enter for the selected algorithm.

To add multiple launch parameters, click Add.

To remove a launch parameter, click Remove.

SIP Header Source

Use the SIP Header Source field to select the source of the launch number for SIP inbound calls.

The options are:

• To: By selecting this option, the user section of the To header of the incoming INVITE is used to find the application.

• Request: By selecting this option, the user section of the Request-URI header of the incoming INVITE is used to find the application.

• Any: By selecting this option, the MPP decides which header from the incoming INVITE is used to find the application. By default, the Any option is selected.

ASR section

Confidence Threshold

The confidence level below which the ASR engine will reject the input from the caller.

Enter a number from 0.0 to 1.0.

This value is mapped to whatever scale the ASR engine uses to compute the confidence level. In the case of ASR engines that use MRCP, this value is mapped in a linear fashion to the range 0 to 100.

Sensitivity Level

How loud an utterance must be for the ASR engine to start speech recognition.

Enter a number from 0.0 to 1.0. The higher the sensitivity level, the lower the input volume required to start speech recognition.

This value is mapped to whatever scale the ASR engine uses to compute the sensitivity level for speech recognition.

Speed vs. Accuracy

The balance between speed of recognition and accuracy of recognition.

Enter a number from 0.0 to 1.0.

While using ASR servers with MRCP, if you want to:

• Decrease the time it takes to recognize an utterance at the expense of recognition accuracy, enter a higher number in this field.

• Increase the likelihood that an utterance is correctly recognized at the expense of recognition speed, enter a lower number in this field.

This value is mapped to whatever scale the ASR engine uses to compute the balance between speed and accuracy of recognition.

No Input Timeout

The number of milliseconds the system waits for a caller to respond after the prompt is finished playing and before the system throws a No Input event.

For Nuance and Loquendo, enter an integer value in the range 0 to 65535.

Recognition Timeout

The number of milliseconds the system allows the caller to continue speaking before the system ends the recognition attempt and throws a maxspeechtimeout event.

For Nuance and Loquendo, enter an integer value in the range 0 to 65535.

Maximum Grammar Cache Age

The maximum length of time that an utterance can be in the cache before the application considers it to be stale and forces the MPP to download the utterance again.

Enter a whole number of seconds in this field.

When determining whether an utterance is stale or not, the application adds this time together with the value specified in the Maximum Grammar Staleness field and compares that to the age of the utterance plus the value in the Minimum Grammar Freshness Time field.

The maximum grammar cache age plus the maximum grammar staleness time must be greater than or equal to the age of the utterance plus the minimum grammar freshness time.

For example, if the:

• Maximum grammar cache age is 60

• Maximum grammar staleness is 20

• Current utterance has been cached for 45 seconds.

• Minimum grammar freshness time is 30

Then the application will accept the utterance from the MPP because the expression 60 + 20 > 45 + 30 evaluates as True.

Minimum Grammar Freshness Time

The minimum length of time beyond an utterance’s current age for which the utterance must remain fresh to be accepted by the application.

Enter a whole number of seconds in this field.

The application adds this value to the current age of the utterance and compares the result to the value in the Maximum Grammar Cache Age field plus the value in the Maximum Grammar Staleness field, as described above.

Maximum Grammar Staleness

The maximum amount of time beyond the normal expiration time of an utterance that the application server will accept.

Enter a whole number of seconds in this field, or leave it blank to instruct the application to always use a cached response of any age.

The application adds this value to the value in the Maximum Grammar Cache Age field and compares it to the current age of the utterance plus the value in the Minimum Grammar Freshness Time field, as described in the Maximum Grammar Cache Age field.

Remote Utterance URL

The destination for remote utterance is based on the option you select here.

The options are:

• Yes: This option will store the utterance only on the Speech server and Session Detail Records will be populated with the URL to the utterance. If you use Nuance for recording utterances then you must select Yes.

• No: This option will store the utterance on the MPP and Session Detail Records will be populated with the URL to the utterance.

The default is No.

Session XML

The drop-down list provides options to select None or Custom.

Select one of the following options:

TTS section

Prosody Volume

The default value for the loudness of the synthesized speech output.

Specify one of the following values from the drop-down list or enter a value in the text field.

• <NONE>

• default

• silent

• x-soft

• soft

• medium

• loud

• x-loud

Enter a number from 0 to 100, where zero (0) represents no audible output and 100 represents full volume

Prosody Rate

Experience Portal uses this value to fine tune the default TTS speaking rate relative to the server default.

Specify one of the following values from the drop-down list or enter a value in the text field.

• <NONE>

• default

• x-slow

• slow

• medium

• fast

• x-fast

For Nuance and Loquendo servers, enter a number from 1 to 100.

Vendor Parameters

Any vendor-specific or platform-specific parameters that the TTS server requires to function correctly with this speech application.

These parameters must be in the general form parameter=value. You can include as many parameters as you want. Use semi-colons (; ) to separate multiple entries.

For example, to specify that a Nuance RealSpeak server should use the custom dictionary called mydictionary.dct on a Linux RealSpeak server, you would enter:ssftrs_dict_enable=file:///opt/ttsdict/mydictionary.dct. For more information, see Administering Avaya Experience Portal .

Session XML

The drop-down list provides options to select None or Custom.

Select one of the following options:

Transcription Enabled

The options are:

• Yes: Experience Portal creates a transcription log for each call handled by the application. If you select this option, the rest of the fields in this group become available.

• No: Experience Portal does not save any transcription or performance data.

Transcription Sample Rate

The percentage of times that this application will generate a transcription log when it runs.

For example, if this field is set to 25%, then the application will generate a transcription log once out of every four times it runs.

You can use this field to reduce application logging if your Experience Portal system is running under a heavy load.

Performance Trace

The options are:

• Yes: Experience Portal creates a performance trace log for each call handled by the application that has an associated transcription log.

  Note:

  This information can be viewed on the Session Details page, which is accessible from the Session Detail Report page.

• No: Experience Portal does not save performance trace data.

DTMF Data

Determines the information Experience Portal saves in the application's transcription log when a Dual-tone multi-frequency (DTMF) event occurs.

The options are:

• Discard: Experience Portal saves only the DTMF event.

• Save: Experience Portal saves the DTMF event and its associated data.

Prompt Data

Determines the information Experience Portal saves in the application's transcription log when a prompt event occurs.

The options are:

• Discard: Experience Portal saves only the prompt event.

• Save: Experience Portal saves the prompt event and its associated data.

TTS Data

Determines the information Experience Portal saves in the application's transcription log when a Text-to-Speech (TTS) event occurs.

The options are:

• Discard: Experience Portal saves only the TTS event.

• Save: Experience Portal saves the TTS event and the first few characters of the TTS data.

Speech Data

Determines the information Experience Portal saves in the application's transcription log when a speech event occurs.

The options are:

• Discard: Experience Portal saves only the speech event with no result.

• Text Only: Experience Portal saves the speech event with the result in text format.

• Text and Speech: Experience Portal saves the speech event along with a link to the URL that contains the associated WAV file.

  The system stores each recording as a separate audio file on the MPP. Therefore, if you select this option for a very active application, you could end up with a large number of WAV files in a single directory. This could lead to performance issues over time.

Intent Sample Rate

The percentage of times that the application generates intent reporting data when it runs.

For example, if this field is set to 25%, then the application generates intent reporting data once out of every four times it runs.

You can use this field to cut down on application logging if your Experience Portal system is running under a heavy load.

Orchestration Designer Application Logging section

Minimum Level

Determines what messages will be sent by this application through the Application Logging web service. You can view this information in the Application Summary or Application Detail report.

The options are:

• None: Experience Portal ignores all application messages. If this option is selected, this application will not appear in any application reports.

• Fatal: Experience Portal saves fatal level messages.

• Error: Experience Portal saves fatal and error level messages.

• Warning: Experience Portal saves fatal, error, and warning level messages.

• Info: Experience Portal saves all messages sent by this application.

Call Flow Data Sample Rate

The percentage of times that this application will generate call flow data when it runs.

For example, if this field is set to 25%, then the application will generate crumbs once out of every four times it runs.

You can use this field to cut down on application logging if your Experience Portal system is running under a heavy load.

Orchestration Designer Application Tracing section

Runtime Traces

The options are:

• Yes: Tracing in the runtime is enabled.

• No: Tracing in the runtime is disabled.

The default value is No.

Show XML Output

The options are:

• Yes: The VXML or TextXML output is displayed.

• No: The VXML or TextXML output is not displayed.

The default value is No.

Show XML Root

Determines if the root document, which is always inline, is displayed for every node or only once.

The options are:

• Once

• Always

The default value is Once.

Application Traces

The trace statements that the application adds through Orchestration Designer.

The options are:

• Yes: Application Traces option is enabled.

• No: Application Traces options is disabled

The default value is No.

Soap Traces

Enables the WSOP to print the soap request and soap response to the console.

The options are:

• Yes: Soap Traces option is enabled.

• No: Soap Traces option is disabled.

Local Report Log

The options are:

• Yes: Writes a copy of the log to the report.log locally.

• No: Does not write a copy of the log to the report.log locally.

Show Exception Stack Trace

The options are:

• Yes: Shows the stack trace for the exceptions that are recorded.

• No: Does not show the stack trace for the exceptions that are recorded.

The default value is No. The system records the exceptions in the EPM reports. To view the exceptions in the report, run the Application Detail report.

Web Services Traces

The options are:

• Yes: Enables the tracing of the web services calls for the application.

• No: Does not enable the tracing of the web services calls for the application.

The default value is No. Traces of the web service operation call is logged in the trace.log file in the application‘s log directory on the application server.

Privacy section

SMS Message

The privacy options displayed for SMS Message are:

• Discard: Discards the SMS messages.

• Save: Saves the first n characters of the SMS message, where n is the number specified in the field Number of characters to save.

Email Messages

The privacy options displayed for Email Messages are:

• Discard: Discards the email messages.

• Subject: Saves the first n characters of the subject of the email messages, where n is the number specified in the field Number of characters to save.

• Body: Saves the first n characters of the body of the email messages, where n is the number specified in the field Number of characters to save.

Support Remote DTMF Processing

Whether the ASR server or the MPP server performs Dual-tone multi-frequency (DTMF) processing.

The options are:

• Yes: The ASR server performs DTMF processing.

• No: The MPP server performs DTMF processing.

DTMF Type Ahead Enabled

Whether the application supports DTMF type ahead.

DTMF type ahead feature allows a user to provide DTMF input when the prompt is being presented and thereby skip the prompt.

The options are:

• Yes: The application supports DTMF type ahead.

• No: The application does not support DTMF type ahead.

Converse-On

Whether the application is invoked by an Avaya Call Center system using the converse-on vector command.

The converse-on vector command makes it possible for the Call Center vector program to call and access a speech application on the Experience Portal system. When it does so, the vector program on the Call Center server makes it possible to send data in the form of DTMF tones. This option tells Experience Portal to listen for these DTMF tones before starting the VoiceXML application.

Network Media Service

Whether this application uses the “voice dialog” Network Media Service for passing the application starting URI as part of the SIP invitation.

Early Media

Whether the administrator has enabled early media for the application.

Experience Portal applications interact with callers before the incoming call is answered. For application types that include voice such as VoiceXML, CCXML, or VoiceXML/CCXML, the administrator can enable or disable early media on the EPM web interface. Early Media informs CCXML applications that the application is to be launched before the call is answered. The default CCXML application will launch the application without accepting the call when this flag is set.

The options are:

• Yes: Enables early media for the application

• No: Disables early media for the application

The default is No.

Sync FROM and PAI Headers

If a caller A calls into an application or agent and the application or agent needs to place an outbound call for call transfer, then on the deskphone caller ID, the system displays that the call is originating from caller A instead of displaying the application or agent phone number.

The options are:

• Yes: Displays the call originating instead of the application or agent phone number.

• No: Displays the application or agent phone number.

The default is No.

Dialog URL Pattern

A regular expression used to verify the starting URI form the SIP invitation. This is a security parameter used to verity the URI is “trusted.” If it is blank, then any URI will be accepted.

VoiceXML Event Handler

The VoiceXML event handler to use for this application.

The options are:

• <Default>: This application uses the default VoiceXML error handler defined for the Experience Portal system.

• An error handler name: This application uses a specific error handler instead of the system default. This drop-down lists all VoiceXML error handlers that have been uploaded through the Add VoiceXML Event Handler page.

CCXML Event Handler

The CCXML event handler to use for this application.

The options are:

• <Default>: This application uses the default CCXML error handler defined for the Experience Portal system.

• An error handler name: This application uses a specific error handler instead of the system default. This drop-down lists all CCXML error handlers that have been uploaded through the Add CCXML Event Handler page.

Generate UCID

The Universal Call Identifier (UCID) is an Avaya-proprietary call identifier used to help correlate call records between different systems.

Inbound Calls:

If the Avaya Communication Manager (CM) passes a UCID to Experience Portal, Experience Portal always uses that UCID regardless of the setting in this field. If, however, CM does not pass a UCID, the Experience Portal MPP server can generate one for the call.

The options are:

• Yes: If the CM does not pass a UCID to Experience Portal, the MPP server generates a UCID.

• No: The MPP does not generate a UCID.

Transfers & Outbound calls:

The options are:

• Yes: For blind and supervised transfers using the <redirect> CCXML tag, the MPP uses the same UCID as the call being transferred. For Bridge and Outcalls , MPP will generate a new UCID.

• No: The MPP does not generate a UCID.

Operation Mode

The SIP header for each call can contain User-to-User Interface (UUI) information that the switch can either pass on as a single block or attempt to parse so that the information can be acted on. This field determines how Experience Portal treats the UUI data.

The options are:

• Service Provider: Experience Portal passes the UUI data as a single block to the application without making any attempt to interpret data.

  If you select this option, the application must handle the UUI data on its own.

• Shared UUI: Experience Portal takes the UUI data and parses it into an array of IDs and their corresponding values. It then passes the application both the fully encoded UUI data and the parsed array with only the values still encoded.

  If you select this option, the UUI data must conform to the Avaya UUI specifications described in User-to-User Interface (UUI) data passed in SIP headers.

Transport UCID in Shared Mode

If Operation Mode is set to Shared UUI and Generate UCID is set to Yes, this field determines whether Experience Portal encodes the Experience Portal-generated UCID and adds it to the UUI data for all outbound calls.

The default is No, which means that a UCID is only passed as part of the UUI information if that UCID was passed to Experience Portal by the application.

Maximum UUI Length

The maximum length of the UUI data that can be passed in the SIP header. If this length is exceeded and Experience Portal generated a UCID for the call, the UCID is removed from the UUI data. If the result still exceeds this value, or if the UCID was passed to Experience Portal by the application, Experience Portal does not send any UUI data. Instead, it leaves the entire field blank because it has no way to determine what can be left out.

Enter an integer between 0 and 2,048, where 0 indicates that Experience Portal should not check the length of the UUI data. The default is 128.

Fax Detection Enabled

Whether this application should detect whether the inbound number is a fax machine.

The options are:

• Yes: The application should attempt to identify whether the caller is a fax machine and route any fax machine calls to the telephone number specified in Fax Phone Number.

• No: The application should not attempt to identify whether the caller is a fax machine.

The default is No.

Fax Phone Number

If Fax Detection Enable is set to Yes, this is the telephone number or URI to which fax machines calls should be routed.

Video Enabled

Whether to enable or disable the support for the video server.

Video Screen Format

Select the video screen format.

Video Minimum Picture Interval

Video Minimum Picture Interval (MPI) is the time interval used to define the frame rate. MPI uses the CIF, QCIF, and SQCIF formats.

Enter a value in the range 1 to 32. The default is 2.

For CIF, QCIF and SQCIF, if the value is zero, the screen format is disabled otherwise the frame rate is defined by (29.97/MPI). For example: for value 1 = 30 FPS, for 2 = 15 FPS, and so on.