Logging in to the Experience Portal web interface

Last Updated : Jun 05, 2026 |

About this task

The Experience Portal Manager (EPM) web interface is the main interface of the Experience Portal system.

For any Experience Portal administrative tasks, you must log in to the EPM web interface on the primary EPM server.

Note:

The users configured for certificate-based authentication are authenticated and redirected to the EPM home page.

Procedure

  1. On an IE browser, enter the URL of your Experience Portal system.

    The default URL is: https://<EPM-server>/VoicePortal

    Where, <EPM-server> is the host name or IP address of the system where the primary EPM software is installed.

    Note:

    Enable Transport Layer Security (TLS) on your IE browser. For more information on configuring web browsers to use TLS security, see Implementing Avaya Experience Portal on multiple servers.

  2. On the EPM login page, in the User Name field, enter your EPM user name.

    The user name is case-sensitive. It must exactly match the existing Experience Portal EPM account name.

    If organization level access is enabled in the Experience Portal system and you are assigned to an organization, prefix your user name with the organization name and a forward slash character.

  3. Click Submit.
  4. In the Password field, enter your EPM login password.

    The password is case-sensitive. It must exactly match the password assigned to the specified user name.

  5. Click Logon.
  6. Optional If you are forced to change the password on the first login, do the following:
    1. Click the Change Password link.
    2. Enter the information in the User Name, Old Password, and New Password fields.
    3. Re-enter the new password in the Verify Password field.
  7. Click Submit.