Avaya Experience Portal documentation

Last Updated : Jun 05, 2026 |

This table lists the documentation available for Avaya Experience Portal.

Document

Description

Links

Avaya Experience Portal Documentation Library

Combines information from the documents below as a set of searchable web pages. It is intended to help answer your questions about Avaya Experience Portal and to perform tasks related to this product.

  • The HTML pages are hosted by the Avaya Documentation Center website.

  • Using the ZIP link, you can download a copy of the documentation library if you want to access the pages on your PC.

Avaya Experience Portal Overview and Specification

Describes tested product characteristics and capabilities, including product overview and feature descriptions, interoperability, performance specifications, security, and licensing requirements.

Avaya Experience Portal Solutions Guide

Provides a high level description of Avaya Experience Portal as well as topology diagrams, connectivity details, interoperability concept, product interactions, and failover best practices.

Avaya Experience Portal Documentation Roadmap

Lists the Avaya Experience Portal documents and describes their content.

Administering Avaya Experience Portal

Provides information about administering and configuring the Avaya Experience Portal servers.

Avaya Experience Portal Web interface page reference

Provides detailed field-level help for each page in the Experience Portal Manager (EPM) and the media server menu web interfaces.

Troubleshooting Avaya Experience Portal

Provides general information about troubleshooting and resolving system problems, and detailed information about and procedures for finding and resolving specific problems.

Avaya Experience Portal events and associated alarms

Provides descriptions of each Avaya Experience Portal event and alarm and what action, if any, should be taken to resolve the event or alarm.

Implementing Avaya Experience Portal on multiple servers

Provides procedures to install and configure Avaya Experience Portal software on two or more dedicated servers.

Implementing Avaya Experience Portal on a single server

Provides procedures to install and configure the Avaya Experience Portal software on a single server.

Upgrading to Avaya Experience Portal 8.1

Provides procedures to upgrade to Avaya Experience Portal R8.1.

Deploying Avaya Experience Portal in an Avaya Customer Experience Virtualized Environment

Provides procedures for deploying the Avaya Experience Portal virtual application in the Avaya Customer Experience Virtualized Environment. This document includes installation, configuration, initial administration, troubleshooting, and basic maintenance checklists and procedures.

Deploying Avaya Experience Portal on Amazon Web Services

Provides procedures for deploying Avaya Experience Portal as a Amazon Web Services service.

This document is for people who want to install and configure Avaya Experience Portal at a customer site.

Deploying Avaya Experience Portal on Google Cloud Platform

Provides procedures for deploying Avaya Experience Portal as a Google Cloud Platform service.

This document is for people who want to install and configure Avaya Experience Portal at a customer site.

Deploying Avaya Experience Portal on Microsoft Azure

Provides procedures for deploying Avaya Experience Portal as a Microsoft Azure service.

This document is for people who want to install and configure Avaya Experience Portal at a customer site.

Avaya Experience Portal Programmer's Reference

Provides information about designing speech applications for Avaya Experience Portal.

Avaya Experience Portal Security White Paper

Provides information about the security strategy for Avaya Experience Portal and methods companies can use to improve the security of their Avaya Experience Portal systems and applications.

Avaya Experience Portal Mobile Web Best Practices White Paper

Provides recommended strategies for deploying Avaya Orchestration Designer Mobile Web applications with Avaya Experience Portal , detailing configuration for security, scalability and high availability.

Avaya Experience Portal Call Classifications White Paper

Provides information about the call classification feature in Avaya Experience Portal, detailing the configuration and tuning of the call progress engine.

Avaya Experience Portal Dialogflow White Paper

Provides information about connecting Avaya Experience Portal self-service applications to Google Dialogflow. Details configuration, licensing, and other information to help customers with Dialogflow integration.

Avaya Experience Portal Nuance Mix DLGaaS Integration White Paper

Provides information about connecting Avaya Experience Portal self-service applications to Nuance Mix DLGaaS omnichannel conversation engine. Details configuration, licensing, and other information to help customers with Nuance Mix DLGaaS integration.