Zone

The name of the zone within which the MPP is configured.

Server Name

The unique name for this MPP.

Unique ID

The ID number used for this MPP in the database.

Experience Portal selects this number from the range given in the MPP Numeric ID Range field on the MPP Settings page.

Host Address

The hostname of the MPP.

IP Address

The IP address of the MPP.

Version

The version number of the MPP software.

Last Successful Poll

The last date and time that the EPM polled the MPP successfully.

Current State

The operational state of the Media Server.

The options are:

• Booting: The Media Server is in the process of restarting and is not yet ready to take new calls.

• Degraded: The Media Server is running but it is not functioning at full capacity.

• Error: The Media Server has encountered a severe problem and cannot recover.

• Halted: The Media Server is no longer responding to heartbeats because it received a Halt command.

• Halting: The Media Server is responding to heartbeats but is not taking new calls.

• Need Configuration: An Email or SMS processor residing on the Media Server has not yet been configured.

• Need Connections: No connections (SMPP or HTTP) have been configured or assigned to an Email/SMS processor residing on the Media Server.

• Never Used: The Media Server has never successfully responded to a heartbeat request.

• Not Installed: The Media Server is missing files required for heartbeat requests to occur.

• Not Responding: The Media Server is not responding to heartbeat requests and it has not received a Restart or Halt command.

• Partially Running: (EPM only) The Media Server is in the process of starting up, and not all individual components of the service, for example: Tomcat, SL, ActiveMQ, have come up yet.

• Rebooting: The Media Server is responding to heartbeats but is not taking new calls.

• Recovering: The Media Server has encountered a problem and is attempting to recover.

• Restart Needed: This state is most often reached when the Media Server has encountered a problem that it cannot recover from and it requires a manual restart. However, it can also appear for an MPP when the EPM software has been upgraded and the MPP software has not. In that case, the state should update automatically when you upgrade the MPP software.

• Running: The Media Server is responding to heartbeat requests and is accepting new calls.

• Starting: The Media Server is responding to heartbeats but not taking new calls because it is transitioning from the Stopped state to the Running state.

• Stopped: The Media Server is responding to heartbeats but is not taking new calls. The Media Server enters this state while it initializes after it restarts or when a Stop command is received.

• Stopping: The Media Server is responding to heartbeats but is not taking new calls.

• Unknown: The Media Server is in the Offline mode.

Requested State

If the MPP is in the process of changing states, this field shows the state that the user requested and the time at which the request was made.

Current Mode

The operational mode of the MPP.

The options are:

• Online: The Media Server is available.

• Offline: The Media Server is unavailable and is not being polled by the EPM server.

• Test: (MPP only) The Media Server is available to handle calls made to one of the defined H.323 maintenance stations.

Configure

Opens the Change MPP Server page so you can change the MPP configuration.

History

Click this link to view the MPP configuration history.

Current State

The current configuration state.

Last Modified

The date and time when the MPP configuration was last changed.

Current Capacity

The number of calls that the system is ready to accept.

Licenses Allocated

The number of licenses allocated to the MPP.

Maximum Call Capacity

The maximum call capacity for the MPP.

Active Calls

The number of calls that are currently active on the MPP.

Calls Today

The number of calls handled by the MPP today.

CPU

The percentage of CPU utilization for the MPP.

Memory

The percentage of memory utilization for the MPP.

Disk

The percentage of hard disk utilization for the MPP.