MPP Manager page field descriptions

Last Updated : Jun 05, 2026 |

Use this page to change the operational state and mode of the MPPs running on your Experience Portal system.

The page contains the:

MPP server table

Field

Description

Selection check box

Indicates the MPPs whose operational state or mode you want to change. To select all MPPs, click the check box in the header row.

Zone

The name of the zone where the MPP is configured.

Zones filter icon

Zones filter icon

To filter zones, click this icon located at the right side of the page. The system opens the Zone filter window for selecting one or more zones.

Note:

The Zones filter icon only appears when you create new zones. If you do not create any new zones, you do not see the icon

Server Name

The name of the MPP.

Mode

The MPP operational mode and the date and time that mode took effect.

The options are:

  • Online: The MPP is available to handle normal call traffic.

  • Offline: The MPP is unavailable to handle any calls and is not being polled by the Experience Portal server.

  • Test: The MPP is available to handle calls made to one of the defined H.323 maintenance stations.

  • Upgrading: The MPP upgrade is in process and the MPP is temporarily unavailable.

Tip:

To view the date and time that this mode was first reached, hover the mouse over this column.

State

The operational state of the MPP.

Tip:

To view the date and time that this state was first reached, hover the mouse over this column.

Active Command

This column is displayed if one or more MPPs are currently in transition from their current state to a new user-requested state.

For each transitional MPP, this column displays the requested, or final, state. For any other MPPs in the system, this field displays None.

Config

The MPP configuration state.

The options are:

  • Need certificates: The Primary EPM certificate must be downloaded to the MPP by running the setup_vpms.php script on the MPP

  • Need ports: The MPP has been configured and is waiting for ports to be assigned

  • None: The MPP has never been configured

  • OK: The MPP is currently operating using the last downloaded configuration

  • Restart needed: The MPP must be restarted to enable the downloaded configuration

  • Reboot needed: The MPP must be rebooted to enable the downloaded configuration

Auto Restart

The options are:

  • Yes if the MPP will restart automatically if it fails

  • No if the MPP must be manually restarted if it fails

Restart Schedule

This field displays:

  • Today: Displays Yes at time if the MPP is administered to restart today. Displays No otherwise. To change this, click the pencil icon.

  • Recurring: Displays the recurring restart schedule, or None if there is no schedule defined. To change this, click the pencil icon.

Active Calls

This field displays:

  • In: The number of active incoming calls in the system

  • Out: The number of active outgoing calls in the system

State Commands group

Note:

These buttons are greyed out until you select one or more MPPs using the Selection check box in the MPP server table.

Important:

Ensure that the Operational Grace Period is long enough for the MPP to complete any existing calls before it stops, restarts, reboots, or halts. Calls are terminated when the Operational Grace Period is reached. For more information on the Operational Grace Period, see Setting the global grace period and trace level parameters.

Button

Description

Start

Starts the MPP. The operational state changes to Starting until the MPP is back online, after which the state changes to Running.

Important:

When you start an MPP, the Experience Portal system experiences a brief disruption in service while it reallocates the licensed ports. To avoid the disruption, start MPPs during off-peak hours.

Stop

Stops the MPP. The operational state changes to Stopping until all active calls have disconnected or the grace period expires, whichever comes first. At that time, the state changes to Stopped.

Experience Portal will only restart the MPP if:

  • You issue an explicit Start command

  • The MPP has a specified restart schedule

Note:

For more information, see Setting the global grace period and trace level parameters.

Restart

Restarts the MPP software, but does not affect the server machine. The operational state changes to Stopping until all active calls have disconnected or the grace period expires, whichever comes first.

After the MPP stops, it starts again automatically, and the operational state changes to Starting until the MPP is ready to take calls again. At that point, the state changes to Running.

Important:

Before you click this button, make sure you select the appropriate option in the Restart/Reboot Options group.

Reboot

Reboots the MPP server machine. The operational state changes to Rebooting until all active calls have disconnected or the grace period expires, whichever comes first. At that time, the MPP server machine shuts down and automatically restarts. The state changes to Starting until the MPP is ready to take calls again. At that point, the state changes to Running.

Note:

If the EPM resides on the same server as the MPP, it will be rebooted as well. In that case, you need to wait several minutes after the system has rebooted for Tomcat to restart and reinitialize its web applications before you can log back into the Experience Portal.

Important:

Before you click this button, make sure you select the appropriate option in the Restart/Reboot Options group.

Halt

Halts the MPP and turns off the server machine on which the MPP is running. The operational state changes to Halting until all active calls have disconnected or the grace period expires, whichever comes first. After that, the state changes to Halted when the MPP server machine has powered down.

Important:

If the EPM resides on the same server as the MPP, it will be halted as well.

The MPP cannot be restarted until after the MPP server machine is restarted. Once the server machine has finished booting, the MPP software is automatically started and the MPP enters the Stopped state. At that point:

  • If the Auto Restart option is enabled, Experience Portal automatically starts the MPP.

  • You can manually restart the MPP using the Start button on this page.

Cancel

If you have issued a restart or reboot request and selected One server at a time in the Restart/Reboot Options group, you can cancel that request for any MPP servers that have not yet been restarted or rebooted.

You cannot cancel a restart or reboot request that is already in process.

Restart/Reboot Options group

The options are:

  • One server at a time. If you select this option, Experience Portal restarts or reboots one of the selected MPPs and waits until that MPP has completely restarted and been assigned its ports before it goes on to restart or reboot the next MPP on the list.

  • All servers.

Mode Commands group

Note:

These buttons are grayed out until you select one or more MPPs using the Selection check box in the MPP server table.

Button

Description

Offline

Sets the operational mode to Offline. No further polling is done.

Test

Sets the operational mode to Test.

Once you start or restart the MPP, only calls made to one of the defined H.323 maintenance stations will be accepted.

For details, see Using the Test operational mode.

Online

Sets the operational mode to Online.

Once you start or restart the MPP, it will be ready to handle normal call traffic.