Check the configuration state of the MPP

Last Updated : Jun 05, 2026 |

Procedure

  1. Verify on the MPP Service Menu home that the Configuration state field in the MPP Status table says Configuration OK.
  2. If the value of the Configuration state field is not Configuration OK, locate the indicated state in the following table and perform the corrective action.

    Configuration state

    Corrective action

    No Configuration

    This state is most commonly seen just after the mpp daemon has started.

    If the Telephony configuration needed state does not automatically replace this state, see MPP is in an unexpected operational state.

    Telephony configuration needed

    The MPP has received configuration parameters from the EPM, but has not yet been assigned any ports.

    If the MPP is in the Running operational state, but the Configuration state remains in this state, check the Port Distribution page to see if any ports have been assigned to the MPP.

    If the MPP has assigned ports, check the Log Viewer for errors that might prevent the EPM from sending port information to the MPP.

    Restart Needed

    An administrator has made a change to the system that requires that the MPP be restarted.

    Restart the MPP, as described in the Restarting one or more MPP servers topic in the Administering Avaya Experience Portal.

    Reboot Needed

    An administrator has made a change to the system that requires that the MPP be rebooted.

    Reboot the MPP. .
  3. In the menu on the left, click Diagnostics.
  4. On the Diagnostics page, click Check connections to servers.
  5. On the Check Server Connections page, verify the status of the connections to the ASR, TTS, telephony, and application servers.
  6. If the connection status is okay, click Resources in the main menu.
  7. On the Resources page, click Telephony.
    Tip:

    If you cannot log in to the Media Server Service Menu, you can use the administrative scripts described in Administrative scripts available on the MPP to view the MPP status and configured telephony and speech server resources.

  8. If the appropriate telephony resources table displays data and if one or more of the switch settings for the Communication Manager are not correct, troubleshoot the indicated problem between the Communication Managerand the MPP:
    1. Create a log report and check for telephony errors logged on the EPM.
    2. Check the Session Manager log files for telephony-related errors.
  9. If the appropriate telephony resources table does not display data:
    1. From the EPM main menu, select Real-time Monitoring > Port Distribution.
    2. Verify that there are ports allocated to the MPP.
Related information
Checking the status of port connections
Checking the basic status of an MPP
Checking the operational state of an MPP
Checking the states of the critical MPP processes
System does not answer or produces only busy signals
Administrative scripts available on the MPP