Upload Trusted Certificate page field descriptions

Last Updated : Jun 05, 2026 |

Use the two Upload Trusted Certificate pages to upload a certificate for:

  • Application server: These certificates allow Avaya Experience Portal to use a secure connection between the MPPs and the application server.

  • LDAP server: These certificates allow Avaya Experience Portal to use a secure connection between the Primary EPM server and the LDAP server.

  • SIP Connection: These certificates allow a secure connection between Avaya Experience Portal and the VoIP servers.

  • Speech server: These certificates are used by the MPP for communicating with the speech servers when using MRCP V2 TLS protocol.

  • User: These certificates are used by the EPM to perform certificate based authentication for the web users.

  • System Manager: These certificates allow the EPM to Single Sign-On with the System Manager.

  • Platform: These trusted certificates are used to setup a trust relationship between the Experience Portal servers for secure communication when externally signed identity certificates are in use.

  • CRL File: This trusted certificate type is a Certificate Revocation List (CRL) which will be checked against certificates in Experience Portal for any revoked certificates.

Upload Trusted Certificate page (page 1 of 2)

Field

Description

Name

The name of this certificate on the Avaya Experience Portal system.

Once you click Continue, this name cannot be changed.

Type

The options are:

  • Application

  • CRL File

  • LDAP Server

  • SIP Connection

  • Speech Server

  • Platform

  • User

  • System Manager

Security Certificate File

The file name of the security certificate.

Experience Portal supports certificate files in PKCS#12 format.

Once you click Continue, this path cannot be changed.

Important:

If you select Speech server in the Type field, please ensure:

  • The MRCP v2/TLS connection requires certificates and only the Nuance speech server supports this connection. So you need to add details in this field only for the Nuance speech server.

  • The Nuance certificate must be formatted as a .pem file. The following 4 certificates must reside in a certificate folder in Nuance speech server; domain_cert_localdomain.pem and _cert.pem, domain_key_localdomain.pem and _key.pem files.

  • Select only the _cert.pem certificate.

If you select User in the Type field, please ensure:

  • To include a whole chain of certificates.

  • Ensure the Client Authentication (clientAuth) is specified if the Extneded Key Usage is included in the X509 V3 extension of the certificate.

Click the Browse field if you want to select the certificate file from the Choose File to Upload dialog box.

Continue

Submits the location to Avaya Experience Portal for verification.

Avaya Experience Portal downloads the SSL (Secure Sockets Layer) certificate from the designated location. If the SSL certificate fails to download, Avaya Experience Portal prompts you to correct the Location field entry and try again.

When the SSL certificate downloads successfully, Avaya Experience Portal displays the second Upload Trusted Certificate page.

Upload Trusted Certificate page (page 2 of 2)

The fields on this page are presented for confirmation purposes only. If you want to make any changes, you need to cancel this submission and repeat the process from the beginning.

Field

Description

Name

The name of this certificate on the Avaya Experience Portal system.

Display text box

The text of the security certificate.

Save

Installs the displayed certificate on the EPM.