Avaya Experience PortalR.8.1.2 SP2

Avaya Experience Portal R 8.1.2 Service Pack 2 includes the following changes:

Google Dialogflow - support of reverse proxy

Experience Portal supports the configuration of reverse proxy for Google Dialogflow.

MPP port utilization alerts or alarms

Ability to select default speech engine for ASR

Experience Portal supports enabling default Automatic Speech Recognition (ASR) selection when multiple ASRs are assigned to the application.

NuanceMix DLGaaS - ability to request different dialog or bot from the same OD or VXML application

Experience Portal supports Nuance Mix Dialog as a service to call multiple dialogs or bots within the same call.

Capability to export reports in .csv format

Experience Portal supports exporting standard, custom EP, and POM reports in .csv format.

Capability to reset application cache using webservice

Experience Portal supports resetting the MPP application cache through a webservice.

Audit log or Alarms log functionality refinement

Experience Portal supports enhanced audit, alarm logging, optimized queuing logic, and improved database connection pooling to improve performance and ensure that log entries are processed efficiently.

New legal name in software and documentation

Avaya LLC is the company's new legal name. All instances of Avaya Inc in the documentation and software are updated to Avaya LLC. This includes names on the User Interface, all Linux files, and scripts.

Platform upgrades:

Security upgrades:

Avaya Experience Portal R8.1.2 SP1

Avaya Experience Portal R8.1.2.1 includes the following new capabilities:

• Platform:

  • Support for OpenJDK 17.0.7 Java LTS for external app server (for OD runtime) and OD dev workstation.

  • AEP SW only support of RHEL 8.5, 8.6, 8.7 & 8.8 versions.

• Security:

  • Support for OAuth 2.0 connections to IMAP and SMTP servers.

  • Added missing role based restrictions in experience portal.

  • Patches updated to address security vulnerabilities.

Avaya Experience Portal R8.1.2

Avaya Experience Portal R8.1.2 includes the following new capabilities:

• Google CCAI Dialogflow enhancements:

  • Enhanced selection of Dialogflow v3 Projects and Agents

  • Enhanced sample app for Voice, Mobile, Chat, and SMS with Google Dialogflow

  • Default Dialogflow VXML to use the StreamingAnalyzeContent method for events

• Certificate enhancements:

  • WebLM utilizing AEP Certificate Architecture

• Security enhancements:

  • Logging updated from log4j to log4j2

• Support for RHEL 8.4

• Third-party software versions updated to latest release

Avaya Experience Portal R8.1.1

Avaya Experience Portal R8.1.1 included the following new capabilities:

• Dialogflow enhancements:

  • Support for licensing distribution to align with ASR model

  • VAD selection to support selection of local or remote VADs

  • Support for receiving and processing partial responses via streaming API

• Support for Nuance Mix DLGaaS full native integration:

  • With Avaya Experience Portal Nuance Mix DLGaaS integration, customers can access Cloud AI based automation for voice calls through Experience Portal.

• Enhanced vendor-specific speech license distribution that supports skipping a zone that does not have any speech servers using that license.

• Support to enable/disable SSH service for EASG CLI login on AEP running on ASP 130 R5.

• Support to modify LDAP Session configuration via webservice.

• Support for outbound performance enhancement with MPP to cache ccxml content.

• Support for default umask of 0027.

• PostgreSQL upgrade to 12.8.

• Tomcat upgrade to 8.5.72.

Avaya Experience Portal R8.1

Avaya Experience Portal R8.1 included the following new capabilities:

• Support for Voice Activity Detector (VAD) Package.

• Support for auto-upgrades from release 6.x to 8.x.

• Support for VMware 7.x.

• Support for enhanced password complexity in the AEP installer.

• Support for PostgreSQL 12.6.

• Support for Tomcat 8.5.64.

• Support for Pale Moon browsers.

• Support for Speech Usage Metering.

• Support for Security Enhanced Linux (SELinux).

  • SELinux is fully supported in enforcing mode.

• Support for latest AEP third-party software releases.

• Support for Enhanced Alarm Generation.

  • New log event PTELE00044 is generated when the returned error APIs do not contain enough information.

  • New log event PTELE00045 is generated when the client specifies an invalid argument in the API.

  • New log event PTELE00046 is generated when the response for the client request arrives after a timeout.

  • New log event PTELE00047 is generated when the requested resources in the client request is not found in the server-side.

  • New log event PTELE00048 is generated when the entity that a client attempted to create already exists.

  • New log event PTELE00049 is generated when the client does not have permission to execute the specified operation.

  • New log event PTELE00050 is generated when the client requested resource is exhausted.

  • New log event PTELE00051 is generated when the operation was rejected because the system is not in a state required for the operation's execution.

  • New log event PTELE00052 is generated when the operation was aborted, typically due to a concurrency issue.

  • New log event PTELE00053 is generated when the operation was attempted past the valid range.

  • New log event PTELE00054 is generated when the operation is not implemented or supported/enabled in this service.

  • New log event PTELE00055 is generated when some infrastructure expected by the underlying system has been faulty. This error code is generated for serious errors.

  • New log event PTELE00056 is generated when the requested service is currently unavailable.

  • New log event PTELE00057 is generated when unrecoverable data loss or corruption occurs.

  • New log event PTELE00058 is generated when the client request contains invalid authentication credentials for the service.

• Support for third-party TTS and ASR speech servers.

• Improved Dialogflow config screens.

• Support for uploading identity certificates for EPM and MPP through the EPM web interface

• Support for deploying Avaya Experience Portal on the following customer - hosted platforms:

  • Deploying Avaya Experience Portal on Amazon Web Services.

  • Deploying Avaya Experience Portal on Google Cloud Platform.

  • Deploying Avaya Experience Portal on Microsoft Azure.

Avaya Experience Portal R8.0

Avaya Experience Portal 8.0 included the following new capabilities:

• Change of brand name from Avaya Aura® Experience Portal to Avaya Experience Portal.

• Support for RedHat 8.x Operating System: To be used for configurations where Avaya provides the Operating System (hardware platform or OVA).

• Support for RedHat 7.x and 8.x for customer provided RHEL.

• Support for additional FIPS compliance enhancements in EPM, MPP, and third-party applications:

  • Certificates Import updates and VPAppIntfClient updates for FIPS mode

  • New PADMN0009 log event when EPM has started and FIPS is enabled on the system

• Support for Internet Protocol version 6 (IPv6).

• Experience Portal to limit the number of concurrent sessions per user and limit the total number of concurrent sessions.

• Ability for administrative accounts to configure a password policy for programmatic access.

• Support for Experience Portal to be deployed using Docker containers.

• Support for small, medium, and large OVA profile options to allow sites to configure system resources for lower than maximum capacity.

• Support for upgrades from Avaya CSR2, CSR3 (HP DL360 G9, Dell R630), ACP110, and ACP130.

  For more information on ASP platforms, see the Avaya Converged Platform Overview and specification guide on the Avaya Support website at http://support.avaya.com.

• Support for the new PLDS license version that includes all the current licenses for the third-party components.

• Support for Experience Portal to count and enforce MRCP, ASR, and TTS proxy licenses.

• Support for upgrades from Experience Portal version 7.x.

• Support for latest versions of third-party applications including Tomcat, Postgres, Apache HTTP, and SpiderMonkey.

• Support for the latest versions of browsers such as Chrome, Firefox, Internet Explorer, Safari, and Microsoft Edge.

• Updated AAEP/POM sizing tool to include the new OVA profiles and other AAEP server/OVA sizing impacts.

• Support for providing reports in xlsx format.

• Support for the security certificate re-architecture.

• Included two new certificate tabs in the Certificates page: EPM Identity Certificate and MPP Identity Certificate.

• Included three new certificate expiration alarms: PCERT02511, PCERT02512, PCERT02513, and PCERT02514.

• Support secure syslog communication to external syslog servers.

• Included three new EASG alarms for PEASG events: PEASG02501, PEASG02502, and PEASG02503.

• Included two new licensing alarms: PLICE00027 & PLICE00028.

• Updated www.zang.io to cloud.zang.io to support the new location of the Zang dashboard.

• Support for MariaDB JDBC Driver class.

Avaya Experience Portal R7.2.3

The following new capabilities were added in Avaya Experience Portal R7.2.3:

• Support for Google Dialogflow full native integration: With Avaya Experience Portal Google Dialogflow integration, customers can access Cloud AI based automation for voice calls through Experience Portal.

• Support for a Call Anchoring license.

• Support for Google Dialogflow Connections license.

• Support for Google Dialogflow ASR Server.

• Support for Google Dialogflow for Applications.

• FIPS 140-2 compliance: Experience Portal now supports the ability to enable or disable the use of FIPS 140-2 compliant modules or ciphers.

• Support for PostgreSQL 11.4.

• Support for Tomcat 8.5.42.

• New log event PSESM00095 for the license enforcement feature for Google Speech and Google DialogFlow.

• New log event PTELE00043 for when the stream Media Manager and Google shuts down unexpectedly.

• Support for the new and more secure password hashing algorithm SCRAM-SHA-256 for database users.

• Ability to use certificate-based authentication for the VPAppLogClient and VPAppLog web service.

• Support for key rotation on DialogFlow and Google Speech - Cloud ASR customers can rotate credentials using a new REST API.

Avaya Experience Portal R7.2.2

The following new capabilities were added in Avaya Experience Portal R7.2.2:

• Support for Nuance Speech Suite 11

  • Support for Nuance 11.0.2 (Recognizer 11, Vocalizer 7).

  • Support for the new Nuance Dragon Voice — Only for VXML applications.

    • For more information on this feature, see the Nuance documentation.

• Support for Avaya Ava SMS

  • Avaya Ava can now receive and reply to SMS messages: Experience Portal can forward an SMS to Avaya Ava, and Ava can then send a response back using Experience Portal SMS resources.

  • Experience Portal can now generate reports on Avaya Ava SMS support usage.

• Support for inbound and outbound MMS in the Avaya OneCloud CPaaS connector using Avaya OneCloud CPaaS Communication APIs for SMS integrations.

• Support for outbound SMS for provider i2SMS.

• Support for VoiceXML applications to delay acquisition and early release of speech resources.

• Support for new CCXML hint <join/>.

  • Experience Portal can clamp or block DTMF in one direction only.

• Support for native integration to Google Speech. Experience Portal now enables the use of Google Speech as an ASR provider.

  • The Add and Change ASR Server pages have new fields that are specific to Google Speech Engine Type : Credentials, Profanity Filter, and Audio Chunk Size.

• Support for the following latest versions:

  • Tomcat 8.5.33

  • Postgres 10.1

  • Jasper reports 6.6

• Support for the new common server ACP 110 (bare-metal) and ACP 130 (VMWare).

• Support for two new GDPR (General Data Protection Regulation) related database scripts.

• Support to use multiple speech recognition vendors on a call.

• New counted license for Google ASR Connections.

• Users can now set speech vendor specific parameters in Voice XML applications.

• Identifying Nuance call logs with the ASR application that is running on Experience Portal.

• New log event PSESM00093 for the multiple vendor feature. This event identifies when MPP cannot load a grammar if the speech vendor was not specified or valid.

• New log event PSESM00094 for MPP JSON parsing errors.

• Support for Google Speech as a speech recognition engine.

Avaya Experience Portal R7.2.1

The following new capabilities were added in Avaya Experience Portal R7.2.1

• Support for new HTTP Connectors:

  • AT&T Landline Texting

  • Zipwhip

• Email Destination groups support:

  • Six predefined Email Destination groups.

  • Ability to change the display name of the email destination groups.

  • Adding one more email address to an Email Destination Group.

  • Specifying of one or more email groups per alarm.

  • Ability to specify additional or custom email text per alarm to be sent with the alarm email notification.

• New Authentication protocol and Privacy protocol added to SNMP Agent settings Version 3 group.

• Support for additional Application Alarms Code ranges for Orchestration Designer applications:

  • Alarm Offset CAV is included as part of the Alarm Offset PDC that allows the administrator to define the offset to be used for the generating the range of alarms.

  • Nine additional critical alarms - QAPP_000[1-9]3

  • Nine additional major alarms - QAPP_000[1-9]2

  • Nine additional minor alarms - QAPP_000[1-9]1

• Support for Server name indication (SNI) in VoiceXML and CCXML browsers.

• Reporting Enhancements:

  • SMS Lookup:

    • The existing Media Type filter on the Contact Summary and Contact Detail filter pages includes SMS Lookup.

    • Two additional entries added to Contact Summary Report (Summary By SMS Statistics table):

      • Number of SMS Lookups

      • Number of Failed SMS Lookups

  • Summary by DNIS:

    • The Contact Summary filter page displays DNIS added to the Summarize By list box.

    • A new table is generated in the Contact Summary Report listing each DNIS and the associated total minutes used, peak busy ports, and number of contacts.

• Integration with the Avaya Breeze® platformsystem to allow the usage of EPSMS resources for two way SMS.

• Support for long polling for Avaya Zang:

  • Configuration changes are required in the Zang admin console.

Avaya Experience Portal R7.2

The following new capabilities were added in Avaya Experience Portal R7.2:

• SMS support

  • Integration of Avaya Zang as a new HTTP connector

  • Configure the connection type to be either incoming/outgoing or outgoing

  • Add the SMS gateway to support the SMPP connections over TLS 1.2

  • Add the EPM configuration to support the SMPP connections over TLS 1.2

• Avaya Experience Portal Reporting support

  • Offer a subscription license, billed on per minute of usage basis, for each day of the month

  • Schedule hourly reports to start running 30 minutes after the hour

  • Reset the SessionIndex value on each new SessionId inside the AppLog Web Service to prevent duplicate records under certain error conditions

  • Include the moduleidnodeid item in the “Message” details view when drilling into an Application Log (VPApplog) entry

• Early media support

  • Ability for administrators to configure the early media though the EPM web interface for application types that include voice, including VoiceXML, CCXML, or VoiceXML/CCXML

  • Application support to indicate whether the administrator has enabled early media or not for that application during an inbound call when Avaya Experience Portal launches an application

  • Early Media Reporting support

• RFC 4240 implementation support

  • Implement RFC 4240, Basic Network Media Services with SIP

  • Ability for administrators to configure the pre-installed RFC 4240 CCXML application through the EPM web interface

• Speech Server utterances support

  • Ability for administrators to enable the Speech Server utterance recording on a per application basis through the EPM web interface

  • Provide the application to obtain the URL of the recognized utterance after issuing a speech recognition request

• Application Specific Speech parameters for administrators for Session XML support

  • Specify that a Nuance speech server (ASR & TTS) that is configured through the EPM web interface to use MRCPv2 to support the session.xml parameter

  • Specify the session.xml parameters that an application must use for ASR through the EPM web interface

  • Specify the session.xml parameters that an application must use for TTS through the EPM web interface

• MPP alert status support

  • Support to alerts that MPP is shutting down alert all CCXML applications registered for a shutdown event.

• Selecting Speech Languages and Voices support for listing all

  • Selected ASR languages in a list, separate from the list of all installed ASR languages in the EPM web page.

  • Selected TTS voices in a list, separate from the list of all installed TTS voices in the EPM web page.

  • Installed ASR languages in a list, separate from the list of all possible ASR languages.

  • Installed TTS voices in a list, separate from the list of all possible TTS voices.

• Global configurable application variables support

  • Ability for administrators to configure the user defined global configurable application variables. These variables are system wide variables that are not specific to any particular application or zone specific.

• Codecs support

  • Offer the supported codecs, such as G.711, G.729 in a priority order that is configurable by administrators when sending a SIP INVITE.

  • Accept the supported codec, such as G.711, G.729 based on a priority order that is configurable by administrators while receiving a SIP INVITE.

  • Prioritization of G.711 a-law audio codec while sending audio to external speech servers.

• Avaya Breeze® platform integration support

  • The EPM User Interface is updated to use Avaya Breeze® platform instead of Engagement Development Platform.

• Avaya Experience Portal security improvement support

  • For administrators to generate a certificate signing request (CSR) that once signed by a third-party Certificate Authority used as the root certificate of the Primary EPM.

  • For administrators to download CSR.

  • For administrators to upload signed certificate that is based on the CSR generated by the system.

  • For the EPM web interface to provide certificate based authentication as an alternative to requiring the user to enter a user name and password.

  • For EPM Web Services to provide certificate based authentication as an alternative to requiring the web service client application to specify a user name and password.

  • TLS 1.2 support for the Avaya Experience Portal system to address security vulnerabilities in prior TLS versions.

  • For validating the server certificate identity.

  • For administrators to enable or disable the server identity validation. The default for freshly installed systems shall be to enable identity validation.

• Enhanced Access Security Gateway (EASG) support

  • For Avaya Experience Portal to use EASG for the authentication of all supported Avaya Services logins

  • For EASG Avaya Service Login names limited to, init, inads, craft, and sroot

  • For EASG Avaya Services Login Interface

• New common server

  • Dell R630 common server support

Avaya Experience Portal R7.1

The following new capabilities were added in Avaya Experience Portal 7.1:

• Mobile Web Support

  • Support for HTML applications created using Orchestration Designer.

  • Support for configuration of HTML application.

  • Support for HTML applications to be associated with a zone and with an organization.

  • Support for HTML status and usage in Real-time Monitoring.

  • Support for HTML in Maintenance Reports.

  • Support for HTML application type in Historical Reports.

  • Support for HTML application type in Management Web Services.

• Conversations

  • Support for cross-channel conversations.

• Licensing

  • New licensed features

    • HTML Units.

  • Enforcement

    • System wide enforcement on a daily basis.

    • Each HTML unit allows one HTML application launch per day.

  • Fresh install

    • Can use HTML during initial 30 day grace period.

  • License Server

    • Ships with WebLM 7.0.

• Contact Center Integration

  • Support to associate Avaya Breeze® platform with Experience Portal.

  • Support for storing conversation data of non-SMS applications.

• Single Sign-on through System Manager Integration

  • Support for a minimal level of integration with System Manager to provide single sign-on from System Manager to Experience Portal.

• EPM user accounts

  • Support for indefinite locking of user accounts.

  • Support for configurable user locked out message.

• Configurable Application Variables

  • Support for confirmation for deletion of a configuration application variable file.

• Reports

  • Support for a Trending by option from the Contact Summary (Filters) page.

• Third party certificates

  • Support for Primary EPM, Auxiliary EPM, MPP and Single server third-party signed security certificates.

• Upgrades

  • For non-OVA based systems: Support for upgrade of systems running Experience Portal 6.0 or later.

  • For OVA based systems: Support for upgrade of systems running Experience Portal 6.0 SP2 or later.

Avaya Experience Portal R7.0.1

The following new capabilities were added in Avaya Experience Portal R7.0.1:

• The certificate generation code is enhanced to use a more secure hashing algorithm.

  • All security certificates generated by Experience Portal now use the SHA-256 algorithm with a 2048 bit key

  • New scripts for replacing server certificate outside of install:

    • GenerateServerCertificate.sh to generate a new self-signed certificate

    • ImportServerCertificate.sh to import a customer provided certificate

  • The ability to generate or upload a new root certificate from the Security > Certificate > Root Certificate tab of EPM

• Support for Nuance Vocalizer 6.0 as speech server.

• Management Interface web service to allow client applications to manage Experience Portal applications and configurable application variables.

• Support for MySQL as an external database.

• Support for single server Experience Portal systems deployed in the Avaya Customer Experience Virtualized Environment.

• SMS

  • Support for conversations

  • New utility TestSMPPConnection

  • Support for service provider AOS

• Email

  • Launch application by cc

  • Launch application by user name

  • Support for STARTTLS transport

• VoiceXML/CCXML

  • Pass termination reason from CCXML to VoiceXML

• Speech

  • Support for multiple instances of Nuance on a single server

• Licensing

  • Can now use ASR, TTS, email, SMS, and zones during initial 30 day grace period

Avaya Experience Portal R7.0

The following new capabilities were added in Avaya Experience Portal R7.0:

• Allocate resources and ports as per zones

  • Create and administer zones

  • Allocate resources such as Auxiliary EPM servers, MPPs, Speech Servers, VoIP Connections (H.323 and SIP), Applications, SMS, email, and so on to the zones

  • Allocate ports to zones

  • Add organizations to the zones

• Multi-channel support

  • Support for email and SMS as additional communication channels

  • Two-way text-based self-service application support: person-to-application and application-to-person

  • Multichannel application development/runtime framework (Orchestration Designer)

  • Web services and connectors for SMS and email notification

  • Capability to configure multiple email processors and SMS processors for inbound and outbound messages

  • Support cross channel inbound and outbound messages. For example, triggering an outbound email as a result of an inbound SMS

• New licensed features

  • Email units

  • SMS units

  • Zones

• New reports to support the new media types, SMS and Email. The data for generating these reports is added to the existing CDR and SDR.

• Ability to install and upgrade Experience Portal in the Avaya Customer Experience Virtualized Environment. The Experience Portal virtualized environment offer consists of the following three OVA files:

  • Primary EPM

  • Auxiliary EPM

  • MPP