Adding an email application to Experience Portal

Last Updated : Jun 05, 2026 |

Before you begin

Ensure the following before you add an email application to Experience Portal:

  • Create an account on an email communication platform.

  • Configure the email communication platform account for incoming emails.

  • Add an email processor. For more information on adding an email processor, see Adding an email processor.

  • Add an email connection. For more information on adding an email connection, see Adding an email connection.

  • To verify the email State is Running, from the EPM menu, go to Real-time Monitoring > System Monitor and click the ExperiencePortal Details tab.

Procedure

  1. Log on to the EPM web interface by using an account with the Administration user role.
  2. On the EPM menu, click System Configuration > Applications.
  3. On the Applications page, click Add.
  4. On the Add Application page, do the following:
    1. In the Type field, select Email and click Continue.
    2. In the URL field, specify the URL of the email application.
    3. Specify the rest of the fields on the Add Application page as required and click Save.

Next Steps

Do the following to ensure that you added the email application correctly:

  1. Send an email message to the email account you configured on the email communication platform.

  2. Go to EPM menu and click Real-time Monitoring > System Monitor to verify the email message.