Deleting an EPM user account

Last Updated : Jun 05, 2026 |

About this task

You can delete all the EPM user accounts except for the user account that you use to log in to the EPM. Also, if Avaya Services is maintaining this system, you cannot delete the init account created while configuring the Avaya Service accounts.

Note:

Ensure that the user account that you want to delete is not the only user account with the User Manager role. Without a User Manager account, you cannot add or change user accounts in the EPM. You must reinstall Experience Portal to create a User Manager account. However, if you have two user accounts, you can delete the admin user if you are logged in as the non-admin user.

Procedure

  1. To log on to the EPM web interface, use an account with the User Manager role.
  2. On the EPM main menu, click User Management > Users.
  3. On the Users page, do one of the following:

    • To delete individual accounts: Select the check box for the user account name that you want to delete.

    • To delete all accounts: Select the selection check box in the header row of the table, which automatically selects all user accounts.

    If you select the accounts of any users who are currently logged in to the EPM, those users will continue to have access until their current session ends. After the end of the session, the users cannot log back into the EPM.

    Note:

    An account that displays Remote User in the Assigned Roles column belongs to a user who has logged in using an authorized account in the corporate directory. If you delete this account, the EPM removes it from the table in this section, but it does not keep the user from logging back into the EPM. In order to do that, you need to change the corporate directory account access rules defined in the LDAP Settings group on the Login Options page.

  4. Click Delete.

    The EPM deletes all the selected EPM user accounts without requesting confirmation.