Ensure that Experience Portal is installed on your system.
To use the Zoning feature and to add zones to the Zones list, buy a zone license with Experience Portal .
Note:
The Zoning feature is available only with Experience Portal 7.0 and later. If you have Experience Portal 6.0 or any earlier version of Voice Portal, upgrade to Experience Portal 8.x and later and purchase a zone license.
Procedure
Log on to the EPM web interface.
Click System Configuration > Zones.
On the Zones page, click Add.
On the Add Zone page, enter appropriate information and click Save.
The EPM displays the Zones page with the zone added to the list of zones.
