Channel

The channel on which the call was being handled.

Switch

The Communication Manager PBX switch and IP address that was handling the call.

Protocol

The protocol being used to transport the call data. This can be:

• H.323

• SIP

Application

The name of the application that was handling the call.

This is the name of the application as it is configured on the EPM.

Call

Displays:

• State: The state of the call at the time this page was accessed. Possible values are:

  • Unknown

  • No call

  • Trying call

  • Alerting

  • Proceeding

  • Connected

• Station State: The state of the station at the time this page was accessed. Possible values are:

  • Unknown

  • Idle

  • In-Service

  • Out-of-Service Manually

  • Out-of-Service Fault

• Type: Whether this call was inbound or outbound. Possible values are:

  • Unknown

  • InBound

  • Outbound

• ID: The unique call identifier for the call. The call ID is an internal system identifier for the call that can be useful in tracking the progress of a call through the system, especially when diagnosing and troubleshooting system problems.

URI

Displays:

• Calling: The URI (Uniform Resource Identifier) that the call came from, if available. This is the same as the ANI for the call.

• Called: The URI of a placed call, if available. This is the same as the DNIS for the call.

Connect Time

The amount of time for which a call is connected.

Session ID

The ID for the session during which this call was handled.

Resources

Displays:

• ASR: The name of the ASR server being used, if any.

• TTS: The name of the TTS server being used, if any.