PSYSM00016

Last Updated : Dec 06, 2012 |
Event name

PSYSM00016

Event text

Failed to respond to MMS heartbeat request due to error [1}.

Event level

Warning event. No alarm is generated.

Trigger component

Media Server System Manager issues

Problem description

{1} - The error message.

The Media Server System Manager could not respond to a heartbeat request that was sent from the MMS Web service. This is an internal error.

Proposed Solution

Procedure

Contact Avaya Technical Support.
Note:

Before contacting Avaya Technical Support, try to reproduce the problem by setting the Management tracing to Finest, and generating the log file.