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Use this page to view the settings for the options that affect all MPPs in the Experience Portal system.
Field |
Description |
|---|---|
CPU |
The low water threshold determines when the MPP generates an event warning you that CPU usage is getting high. The high water threshold determines when the MPP generates an alarm warning you that CPU usage is getting dangerously high. |
Memory |
The low water threshold determines when the MPP generates an event warning you that RAM usage is getting high. The high water threshold determines when the MPP generates an alarm warning you that RAM usage is getting dangerously high. |
Disk |
The low water threshold determines when the MPP generates an event warning you that disk usage is getting high. The high water threshold determines when the MPP generates an alarm warning you that disk usage is getting dangerously high. |
Field |
Description |
|---|---|
Log File Maximum Size |
The maximum size, in megabytes, that the log file can be. Once the log file reaches this size, the system starts a new log file. If starting a new log file causes the number of logs to exceed the Number of Logs to Retain setting, the system deletes the oldest file before it starts the new file. |
Number of Logs to Retain |
The maximum number of log files the system can retain, including the current one. Once this number of log files exists, the system deletes the oldest log file before starting a new one. |
Field |
Description |
|---|---|
Transcriptions Retention Period |
How long an MPP keeps detailed session transcriptions for the sessions that it handles. |
Field |
Description |
|---|---|
Session Data |
Whether an MPP keeps detailed records about the sessions that it handles. Experience Portal uses this data to create the Session Detail report and Session Summary report. |
Call Data |
Whether an MPP keeps detailed records about the calls that it handles. Experience Portal uses this data to create the Contact Detail report and Contact Summary report. |
VoiceXML/CCXML Log Tags |
Whether an MPP keeps the CCXML and VoiceXML Log tag data from the application sessions transacted on that server. If desired, Experience Portal can download the Log tag data and display it in the Application Detail report and Application Summary report. |
If these fields are not displayed, click the group heading to expand the group.
Field or Radio Button |
Description |
|---|---|
ASR |
The amount of trace logging done on the Automatic Speech Recognition (ASR) server. |
CCXML Browser |
The amount of trace logging done for Call Control eXtensible Markup Language (CCXML). |
Event Manager |
The amount of trace logging for the Event Manager. This component collects events from other MPP processes and sends them to the network log web service on the EPM. |
Media Endpoint Manager |
The amount of trace logging done for the Media End Point Manager. This trace component controls the logging for the media endpoint interface in the MediaManager process. The media endpoint interface controls the RTP (audio, video) flow through the MediaManager and to the external servers. |
Media Manager |
The amount of trace logging done for the Media Manager. This trace component controls the logging for the start and shutdown of the MediaManager process. |
Media Video Manager |
The amount of trace logging done for the Media Video Manager. This trace component controls the logging for the video interface in the MediaManager process. The video interface handles: |
MPP System Manager |
The amount of trace logging done for the MPP System Manager. |
MRCP |
The amount of trace logging done on the speech proxy server. |
Reporting |
The amount of trace logging done for the Call Data Handler (CDH). |
Session Manager |
The amount of trace logging done for the MPP Session Manager. |
SIP Messages Tracing |
The amount of trace logging done for the SIP Messages. Select Off, Fine, Finer, or Finest. This component logs the Global Session ID (GSID) in the trace files when you set the tracing level to Finest. |
Telephony |
The amount of trace logging done on the telephony server. |
Trace Logger |
The amount of trace logging done for the Web Service Trace. The Trace Logger uploads the MPP traces requested by the trace client that runs on EPM. This trace component controls the logging for the activities of trace retrieval in the Trace Web Service. |
TTS |
The amount of trace logging done on the Text-to-Speech (TTS) server. |
Voice Browser Client |
The amount of trace logging done for the Avaya Voice Browser (AVB) client. This component connects the Voice eXtensible Markup Language (VoiceXML) interpreter to the MPP. Its logs:
|
Voice Browser INET |
The amount of trace logging done for the AVB INET. This component manages:
|
Voice Browser Interpreter |
The amount of trace logging done for the AVB interpreter. This component parses and interprets the VoiceXML commands and controls the flow of the application based on Dual-tone multi-frequency (DTMF) or recognition results. |
Voice Browser Java Script Interface |
The amount of trace logging done for the AVB Javascript Interface. This component perform the ECMAScript execution from the VoiceXML documents. Its logs contain the status of script execution and any ECMAScript semantic errors. |
Voice Browser Object |
The amount of trace logging done for the AVB. This component is the interface to the platform module that performs VoiceXML element execution. |
Voice Browser Platform |
The amount of trace logging done for the AVB. This component handles messages from the MPP vxmlmgr process, the wrapper for the VoiceXML interpreter. |
Voice Browser Prompt |
The amount of trace logging done for the AVB prompt. This component controls queuing, converting, and playing prompts. |
Voice Browser Recognition |
The amount of trace logging done for the AVB recognition function. This component controls queuing, loading, and unloading grammars. |
Voice Browser Telephony |
The amount of trace logging done for the AVB telephony interface. This component is the interface to the telephony system of the MPP. It handles features such as features as disconnect, blind transfer, and bridge transfer. In addition, its log also contains any channel initialization errors that the system encounters. |