Upgrading the Experience Portal license

Last Updated : Jun 05, 2026 |

About this task

Note:

If you do not receive a license file from Avaya, contact your Avaya representative or Avaya Partner representative.

Experience Portal provides an initial 30-day grace period for all features with restricted capacity for fresh installs.

Before you begin

Avaya Experience Portal 8.1.2 upgrades the local WebLM co-resident server to WebLM 8.1. If the WebLM server does not reside on the Experience Portal EPM server, you can upgrade the WebLM software to version 8.1 or later. For more information on the latest WebLM GA software, see http://support.avaya.com.

Important:

If a Standalone WebLM is being used, you must install the WebLM trusted certificates on the EPM. For more information on installing trusted certificates for secure communications with Standalone Avaya WebLM, see Administering Avaya Experience Portal.

Procedure

  1. Open the email that contains the Experience Portal license file.
  2. Detach the license file from the email and store the license file locally on either the WebLM server or on a computer that is accessible to the Experience Portal servers from a network connection.

    For example, you can install the license file on any server from which you can access the EPM web interface.

  3. Log on to the EPM web interface by using an account with the Administration user role.
  4. From the EPM main menu, select Security > Licensing.

    The Licensing page displays the license information and the location of the License server.

  5. If the License Server URL field is blank or if the location of WebLM has changed, type the location of the license server in the Location field.

    The URL must be in the format https://WebLM-machine:port_num/WebLM/LicenseServer, where WebLM-machine is the hostname or IP address of the WebLM server and :port_num is an optional parameter that consists of a colon followed by the port number for the WebLM server. If WebLM uses the default configuration, specify: 8443 or 52233.

    If no port number is specified, Experience Portal uses 443 as the port number.

  6. Click Verify.

    The browser opens a separate window and displays the Avaya WebLM page, which contains a License Administration link.

  7. Click License Administration.

    The system displays the Web License Manager Logon page.

  8. If you have done a fresh installation of the WebLM server, you have to do the following:
    1. Enter the default user name admin.
    2. Enter the default password weblmadmin.
    3. Press Enter or click the arrow button to log in.
    4. Enter the details on the Change Password page. Make sure that you type weblmadmin in the Current Password field.
    5. Click Submit.
    6. On the Logon page, log in with your new password.
  9. If you have an existing WebLM server, you have to do the following:
    1. Type the user name.
    2. Type the password.
    3. Click Log on.
  10. On the Install License page, click Browse to locate the Experience Portal license file and select the license file to use.
  11. Select Accept the License Terms & Conditions, and click Install.

    WebLM uploads the license file from your computer to the WebLM server and displays the message License file installed successfully.

  12. Log out of the Web License Manager and close the Web License Manager page.
  13. On the EPM Licensing page, click Apply.
  14. Click Save to save the changes.
  15. Verify that the new licensing information is correct.