Set the business hours for the call queue for 24 hours, 7 days a week, or configure custom business hours. Based on the Schedule settings, Avaya Cloud Office™ handles incoming calls in the same way or differently for work and after-hours.
Procedure
Click Phone System > Groups > Call Queues.
Click the call queue to configure.
Click Call Queue Details > Settings.
Under the Schedule section, click Edit.
On the Schedule window, select one of the following options:
24 hours, 7 days a week: To handle incoming calls the same way continuously.
Specific schedule: To handle incoming calls differently for your work and after-hours.
For a specific schedule, configure the required days and times.
