You can set up general details such as the time zone, address, and site for the call queue. Avaya Cloud Office™ uses these details in other call queue functionality. For example, the fax cover page displays the address set in queue details in all communications with the customer.
Procedure
Click Phone System > Groups > Call Queues.
Click the call queue to configure.
Click the Call Queue Details drop-down menu.
Avaya Cloud Office™ displays the General tab by default.
Click Settings to display the Settings tab.
Under Regional Settings, click Edit.
In the Regional Settings window, select the required options from the following lists:
List title
Description
Time zone
Select the time zone for your location.
Home Country Code
Select the country code of your country.
Greetings Language
Select the language for the greeting messages.
Time Format
Select 12 h (AM/PM) or 24 h.
User Language
Select the language for your account and notification.
Regional Format
Select the country to choose the format for displaying date, time, currency, and other numbers.
Under Address, click Edit, and in the Address window, type parts of the address in the appropriate boxes.
Under Site, click Edit, and in the Select Site window, select the appropriate site.
Under Schedule, click Edit, select appropriate options, and set timings to set work hours for each day of the week.
Under Template, click Apply, and in the Select Template window, select the template type and the template.
Note:
You can click + Template to create a new template.
Under Confirmation Message, click Edit and select the duration, indicating how long the confirmation message is displayed after a successful operation.
Note:
You can disable the confirmation messages by clearing the Enable Confirmation Message check box.
