Setting up the music on hold for a call queue

Last Updated : Nov 03, 2023 |

About this task

Set up audio that call queue callers can hear while on hold. You can select one of the following options as hold music:

  • Ringtones: For callers to hear ringtones.

  • Music: For callers to hear music. Under Select Music, select the required default tune.

  • Custom: To upload a custom .wav or .mp3 file from your computer. Click Browse and select the required file.

Procedure

  1. Click Phone System > Groups > Call Queues.
  2. Click the call queue to configure.
  3. Click the Greeting & Hold Music drop-down menu.

    Avaya Cloud Office™ displays the Work hours tab by default.

  4. Under Hold Music, click Edit.
  5. On the Hold Music window, under Set Audio, select and configure the required option.
  6. Click Done.
  7. Optional To set up hold music for after-hours, click After Hours, and repeat steps 4 to 6.
  8. Click Save.