Adding users without phones

Last Updated : Feb 13, 2024 |

About this task

Add up to 25 new users without phones or mobile users to Avaya Cloud Office™. Mobile users have extensions and can use limited phone functionality but do not have phones or phone numbers.

Mobile users can make or receive up to 10 external calls without additional charges. If a user makes or receives more than 10 external calls, Avaya Cloud Office™ charges the user for an office user license for that month. Avaya Cloud Office™ resets the 10-call limit every month.

Note:

For instructions on adding users without physical phones but with softphone capabilities, see Adding users with phones.

Procedure

  1. From the Admin Portal homepage, navigate to Users > User List > Users with Extensions.
  2. At the top-right corner of the list, click Add User.

    Avaya Cloud Office Service Web displays the Add Users window.

  3. In the Mobile User section, click Select.
  4. In the corresponding fields, enter the user's email, first name, and last name.
  5. Select a cost center and a site if applicable.
  6. Optional In the Ext. field, edit the extension number.
  7. Optional To add more users, click + Add and repeat the steps 4 to 6.
  8. Click Next.
  9. In the Setup Option section, select one of the following options:

    • Send invite: To set up a user by sending a welcome email with an activation link.

    • Activate by assigning credentials: To set up a user by assigning credentials. You must create a password, a PIN, a security question, and an answer for each user. Users do not receive a welcome email.

    • Activate later: To set up a user now, but activate them later. Users do not receive a welcome email.

  10. To edit the user's role, in the Assigned Role section, click Edit Role.

    Avaya Cloud Office Service Web assigns the Standard (International) role to every user by default.

  11. Click Submit.
Related information
User roles
Adding users with phones