Adding a new common phone

Last Updated : Feb 21, 2024 |

About this task

Add a new common phone to the phone system that any Avaya Cloud Office™ user from any department can use. Users with assigned phones, or office users, can access their extensions and voicemail on a common phone after logging in to their profiles with their extension numbers and PIN codes.

When adding common phones to your phone system, you can use the available phones in your inventory or order new phones.

Note:

  • Common phones are available only on Premium and Ultimate subscription plans.

  • Charges apply if you do not have enough licenses in your company account.

Procedure

  1. From the Admin Portal homepage, click Phone System > Phones & Devices > Common Area Phones.
  2. Click Add Device.

    Avaya Cloud Office™ displays the Add Hot Desk Phones window.

  3. In the Qty field, type the number of phones to add.
  4. From the Cost Center list, select a cost center if applicable.
  5. From the Site list, select a site if applicable.
  6. Click Select a Device.

    Avaya Cloud Office™ displays the Recently Bought tab listing recently bought phones.

  7. Optional To view the list of all phones, click the Desktop Phones tab.
  8. Select the phone model and click Select.

    You can select to use the phones in your inventory if available.

    After selecting, Avaya Cloud Office™ directs you back to the Add Hot Desk Phones tab.

  9. Click Add.

    Avaya Cloud Office™ displays the Order Summary section with details of your order.

  10. Optional To add more phones, repeat steps 3 to 9.
  11. Click Next.
  12. On the Add Emergency Address tab, do one of the following:

    • To select a preconfigured emergency address from the Emergency Response Location list, select the emergency address.

    • To add a new address, click New and fill in the address details.

  13. To add the emergency address to the phone, select the check box for the phone and click Assign to Selected.
  14. Click Next.

    If you are purchasing new phones, Avaya Cloud Office™ displays the Add Shipping Info tab.

    If you are exclusively using the phones in your inventory, Avaya Cloud Office™ skips to the Confirm tab.

  15. If you are purchasing new phones, on the Add Shipping Info tab, do the following:
    1. From the Select Shipping Address list, select the shipping address.

      You can edit the existing addresses or add new ones if necessary.

    2. From the Select Shipping Method list, select the shipping method.
    3. Select the check box for the phone and click Assign to Selected.
  16. Click Next.
  17. On the Confirm tab, scroll down and select the check box to accept the terms and conditions.

    Avaya Cloud Office™ includes any charges relating to taxes and fees in the order details.

  18. Click Next.
  19. To complete the order process, scroll down and click Done.

    You can view the new common phone or phones in the Common Area Phones subtab.

Related information
Converting a phone into a common phone