A shared line enables incoming calls to be distributed within the selected groups. The answered calls are transferred to the assigned and inventory phones sharing the same phone number. This procedure outlines the steps to create a shared line.
Procedure
Log in to Admin Portal as an administrator.
Click Phone System > Groups > Delegated Lines.
Click New Delegated Line.
In the Setup tab, click Domestic or International under Select a Location.
Enter the information required under Group Details.
Click Next.
In the Add Lines tab, select from the existing numbers under Number Inventory, or go to the New Number tab to add a new number.
Click Add to Group after selecting or adding a new phone number, then click Next.
In the Add Phones tab, select one of the following devices to add to the group:
Order new phone: Click Recently Bought to select a purchased device again, or click Desktop phone to choose other devices.
Assigned user phones: Select a user with an assigned deskphone.
Inventory phones: Select from your existing devices.
Click Next.
Select your Emergency Response Location, or click New to add a new address, then click Next.
In the Add Shipping Info tab, read and select the checkbox to acknowledge the information. Click Next.
Check the summary of the charges and credits, then click Print to have a copy of your order confirmation or click Done to place the order and exit.
Result
An email is sent to your Shared Line Group Manager. The assigned Shared Line Group Manager can click the links to continue setting up the shared line.
