The dashboard is a visual interface that consolidates key performance indicators and data from multiple sources, providing a centralized view of KPIs, trends, and data related to calls for performance improvement for real-time monitoring.
Procedure
Log in to the Avaya Cloud Office™ account.
Go to Admin Portal > Analytics & Logs > Analytics.
Click Business Analytics.
Click the Dashboard drop-down menu and select from the following:
Call Records Dashboard - Default
Company Numbers Dashboard - Default
Meetings Dashboard - Default
Queues Dashboard - Default
Users Dashboard - Default
Click Add Dashboard to add a new dashboard.
Add a descriptive name for the new dashboard.
Under the Select Privacy Settings section, select the applicable privacy settings from the following options:
Private - visible only to me.
Public - visible to anyone with access to Business Analytics.
Shared - visible to a specific group of people.
For the Public and Shared privacy setting options, click the Show dashboard data identical to my view check box to enable users to view the data.
For the Shared privacy setting, in the USERS section, select the following to provide access to view dashboard data:
