Upgrading user licenses in bulk

Last Updated : Dec 11, 2023 |

About this task

Upgrade multiple Meetings licenses to Office licenses simultaneously. When bulk upgrading licenses, you must download a template in .xlsx format from Avaya Cloud Office Service Web, complete the required fields following the instructions, and upload the template back to Avaya Cloud Office Service Web.

Note:

You can assign phone numbers and deskphones to users or activate the softphone capabilities while upgrading licenses.

Before you begin

Ensure that you add emergency response locations for your company locations.

Procedure

  1. From the Admin Portal homepage, navigate to Users > User List > Users with Extensions.
  2. At the top-right corner, click the More icon.
  3. Click Upgrade to Office licenses in bulk.
  4. On the Upgrade to Office licenses in bulk window, click Download template and then click Download.

    Your browser starts downloading the Bulk Upgrade to Office License template.

  5. Open the Bulk Upgrade to Office License template, follow the instructions on the Instructions sheet, and complete the Add_Office_License sheet accordingly.
  6. Save your changes on the template.
  7. On the Upgrade to Office licenses in bulk window, upload your template by doing one of the following:

    • Drag and drop your file to the highlighted area.

    • Click Upload file and select the template.

  8. Click Submit.